Windows 10: Driver_Power_State_Failures Solved

  1.    14 Jun 2016 #1


    Every couple of days my Surface Pro 4, (6th Gen Intel Core i7, 512GB SSD, 16GB RAM) crashes due to a Driver_Power_State_Failure. (I changed the settings in CCleaner which wiped most of my minidump data). These crashes do not result in visible BSODs; rather, processes stop working correctly so I end up restarting my computer. In this last instance, I was uninstalling TechSmith Snagit 12 but the uninstall hung. I did not have any external devices attached today, nor do the crashes seem to be related to external devices. All Windows updates are installed.

    For all of these crashes, when I restart my computer the restart hangs and takes about five minutes to complete.

    Lastly, not sure if this adds anything to the attached file, but I ran WhoCrashed and here is a summary of the last crash:

    On Tue 6/14/2016 21:51:48 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\061416-9328-01.dmp
    uptime: 01:14:24
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x9F (0x4, 0x12C, 0xFFFFE002025F4240, 0xFFFFF8012446E8B0)
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    Thank you,

    Last edited by nepenthes; 14 Jun 2016 at 18:13.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,725
    Windows 10 Pro
       16 Jun 2016 #2

    Hi nepenthes,

    Welcome to the 10forums :)

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    nor do the crashes seem to be related to external devices
    Actually the crashes can be related to external devices, this is because there may be bugs in the drivers that causes external devices to improperly change the power state resulting in the BSOD.

    Unfortunately no driver is caught, but looking at your installed programs I have a possible thought.
    Some drivers from Malwarebytes & Bitdefender are lately causing conflicts, I would suggest to disable in Bitdefender in the firewall settings 'Block port scans in the network' if it isn't.
      My ComputersSystem Spec

  3.    17 Jun 2016 #3

    Which items should I disable in startup? All of them??
    I just disabled:
    google installer
    spotify web helper

    That leaves me with six processes active in startup:
    bitdefender agent

    google drive
    google photos backup
    lastpass installer

    Clarification to
    previous post:
    Normally my reboots are rapid. The only time it is slow (and takes 5 minutes) is when the system has crashed due to the power driver state failure. Normally, I'm on my system working away when things just stop working correctly do I initiate a reboot and if it is fast I go back to work. If it takes 5 minutes I know I'll have another crash file in the minidump folder when I finally get back into my computer.

    Block port scans
    After ~2-3 Bad Pool Caller/Bad Pool Header crashes per
    day I blocked port scans in Bitdefender. Maybe this will help someone; I found the answer in another forum dated 30 May 16. Not sure if I'm allowed to post a link to another forum so instead I'll just relay a summary:

    Bitdefender identified the cause of the blue screen that occurs when both Malwarebytes and Bitdefender 2016 are on the system. The Bitdefender developers are working on a fix which will be delivered soon by automatic update. As a temporary workaround, please turn off 'block port scans in the network' from Bitdefender 2016 > Modules > Firewall to prevent another crash.

    Fortunately, this eliminated my bad pool caller crashes but has done nothing for my driver state failure crashes.

    Is it possible this is a Surface Pro 4 weakness? I have two laptop computers with both Bitdefender and Malwarebytes and those systems don't crash. It seems like I spend more time troubleshooting the SP4 than actually using it to do work.

    Thanks for your help
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 6,424
    Windows 10 Pro X64 17134.191
       17 Jun 2016 #4

    Your post about BitDefender is basically what axe0 asked you to do a day ago.
      My ComputersSystem Spec

  5.    18 Jun 2016 #5

    Ztruker said: View Post
    Your post about BitDefender is basically what axe0 asked you to do a day ago.
    I hoped to point out that I had already applied Axe0's solution concerning Bitdefender two weeks ago when I learned of the same solution from another forum. I thought it might be significant that it fixed one type of crash but sadly not the driver power state failure. I also hoped it might encourage some readers to know bitdefender is aware and working on a more permanent fix. I apologize for any confusion.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,725
    Windows 10 Pro
       18 Jun 2016 #6

    The problem is that you did not say in your text when you applied the solution, that is why Ztruker thought it :)

    For the 0x9F crashes, we could try driver verifier

    Driver_Power_State_Failures Diagnostic Test Driver_Power_State_Failures

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec

  7.    18 Jun 2016 #7

    Activated Driver Verifier. Will update as soon as anything happens.
      My ComputerSystem Spec

  8.    20 Jun 2016 #8

    5 days have elapsed since my last crash. Driver Verifier has been running for 2 days and I have not experienced any crashes. I'm going to disable Driver Verifier and mark this thread as solved.

    I'm amazed when I read through the posts on this site at the expert guidance you specifically tailor to the unique problems so many users experience. Thank you for your invaluable time and guidance. You rock!

      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,725
    Windows 10 Pro
       21 Jun 2016 #9

    Glad to hear :)

    No problem, I'm glad to be able to be of assistance.
      My ComputersSystem Spec


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