Windows 10: Bug Check 0x9C: MACHINE_CHECK_EXCEPTION

  1.    14 Jun 2016 #1

    Bug Check 0x9C: MACHINE_CHECK_EXCEPTION


    Currently I have not been able to play any video game on my PC. It will start and maybe within 20 minutes it either stops working and I get a Window "game.exe has stopped working" or get a dump crash with "MACHINE_CHECK_EXCEPTION". This happens with any video game I try to play on Steam or Uplay. I have the latest graphic card drive installed and have installed all current DirectX and .NET Framework. I have even gone as far as reinstalling Windows 10 and have not had any luck. Everything else runs great.

    I have attached the DM log collector file.

    Thanks in advance.

    Alex
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 11,214
    Windows 10 Pro
       14 Jun 2016 #2

    Hi Bulldogace,

    Please follow below suggestions

    • Update the BIOS to the most recent version 2203
    • P8Z77-M | Motherboards | ASUS Global
    • Check your SSD for firmware updates with Samsung Magician.
    • Reinstall the Nvidia drivers as per below instructions
    • Stress test all components per below instructions, the 0x9C can be seen as a 0x124 as both are hardware crashes but the 0x124 is the 'new' version


    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
    Attachment 85015


    The errors are 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
    This means that there are problems with your hardware, but this error is also caused by overclocking, faulty drivers or BIOS problems.



    Bug Check 0x9C: MACHINE_CHECK_EXCEPTION STOP 0x124 Troubleshooting Bug Check 0x9C: MACHINE_CHECK_EXCEPTION
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    Bug Check 0x9C: MACHINE_CHECK_EXCEPTION ONE Bug Check 0x9C: MACHINE_CHECK_EXCEPTION
     CPU TEST

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.




    Bug Check 0x9C: MACHINE_CHECK_EXCEPTION TWO Bug Check 0x9C: MACHINE_CHECK_EXCEPTION
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    Bug Check 0x9C: MACHINE_CHECK_EXCEPTION THREE Bug Check 0x9C: MACHINE_CHECK_EXCEPTION
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Post screenshots/photos of the test results

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Upload the chkdsk log Chkdsk Log in Event Viewer - Read in Windows 10 - Windows 10 Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the error scan,
    • the health,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.





    Bug Check 0x9C: MACHINE_CHECK_EXCEPTION FOUR Bug Check 0x9C: MACHINE_CHECK_EXCEPTION
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.
      My ComputersSystem Spec


 

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