Computer bsod, freezes, and turns off randomly

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  1.    24 Jun 2016 #31

    I tried it again and the zip file was empty. I went to the dump files and the latest dump was empty (size 0 KB). I got another BSOD after my last post, but it stayed stuck at 0% complete (it stayed stuck for an hour), so I had to turn it off. As a result, I got no dump file.

    For now, I am going to back up the files I need. I might factory-reset the computer. Do you think that will solve the problem?
    Last edited by qazwsxm; 24 Jun 2016 at 01:08.
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,614
    Windows 10 Pro X64 1809 17763.134
       24 Jun 2016 #32

    Did the computer come with Windows 10? If not a Factory reset may or may not work and if it does it will put you back to the previous OS version.

    Better would be to do a clean install: Follow this tutorial: Windows 10 - Clean Install
      My ComputersSystem Spec

  3.    25 Jun 2016 #33

    I am a bit reluctant to do so at the moment; I will keep it as a last option. I got another BSOD. Dump file:

    Attachment 86712
      My ComputerSystem Spec

  4.    25 Jun 2016 #34

    What power supply do you have and what wattage is it and how old?

    I do wonder whether it is on its way out.
      My ComputersSystem Spec

  5.    25 Jun 2016 #35

    I need to open the PC to figure that out (I will get back to you later). It is as old as the PC (5-6 years). Any reason why you think this may be the issue?
      My ComputerSystem Spec

  6.    25 Jun 2016 #36

    Mainly because of the buzzing sound you mentioned. If it was a clicking sound, that would be one of the hard drives.
      My ComputersSystem Spec

  7.    10 Jul 2016 #37

    So, um... I have been using the computer for 2 weeks and no problem. I honestly have no idea why. I did not do anything special after the last BSOD.

    I just wanted to thank you for your help :)
      My ComputerSystem Spec

  8.    09 Aug 2016 #38

    I thought the problem was solved , but it seems the issue has returned. I had a bunch of BSODs. So I reinstalled Windows and then the PC got another BSOD, turned off randomly 2 or 3 times, and froze once with a buzzing sound. I have the dump files attached for that one BSOD:
    Attachment 95153

    Any help would be greatly appreciated.
      My ComputerSystem Spec

  9. Ztruker's Avatar
    Posts : 6,614
    Windows 10 Pro X64 1809 17763.134
       09 Aug 2016 #39

    The attachment you made is invalid, what ever that means :)

    Re-run DM)Log_collector and upload the zip file here.
      My ComputersSystem Spec

  10.    09 Aug 2016 #40

    Oops, my bad. This should work.

    Attachment 95226
      My ComputerSystem Spec

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