Windows 10: Computer bsod, freezes, and turns off randomly

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  1.    17 Jun 2016 #11

    My computer crashed 3 more times. The first time I was watching a youtube video and it crashed and started making a buzzing noise. A blue screen came up, but without any words. The 2nd time it crashed and an actual BSOD came up. The 3rd time, I went into safe mode with networking in order to get the dump files, but I got another BSOD. I managed to get the dump files by going into safe mode w/o networking.

    Here is the zip file:
    Attachment 85587

    Here are images of each crash:
    crash 1: Attachment 85590
    crash 2: Attachment 85589
    crash 3: Attachment 85588

    crash 3 stayed stuck at 100% complete, so I had to force shut it down.


    Thanks in advance.

    -qazwsxm
      My ComputerSystem Spec


  2. Posts : 5,012
    Windows 10 Pro X64 15063.138
       17 Jun 2016 #12

    I just noticed you do not have a driver loaded for the Nvidia Geforce GT530.
    All it shows is Microsoft Basic Display Driver.

    Try the 353.62 WHQL version from here: http://www.nvidia.com/download/drive...px/87789/en-us

    That may resolve the problem.
      My ComputersSystem Spec

  3.    20 Jun 2016 #13

    I just installed that version. Will let you know what happens. Thanks
      My ComputerSystem Spec

  4.    20 Jun 2016 #14

    Just wondering, why specifically that driver version?
      My ComputerSystem Spec


  5. Posts : 5,012
    Windows 10 Pro X64 15063.138
       20 Jun 2016 #15

    That was the latest version listed for your card when I searched. Doing it now I'm coming up with different versions.
    Do you have Nvidia Geforce Experience installed? If not, install it and see what it says about a driver?
      My ComputersSystem Spec

  6.    20 Jun 2016 #16

    Yes, I have it installed. It says the version you told me to install is old.

    I had the last version installed (368.39) prior to the latest crashes.
      My ComputerSystem Spec


  7. Posts : 5,012
    Windows 10 Pro X64 15063.138
       20 Jun 2016 #17

    If it BSODs again, re-run DM_Log_collector then let's try Driver Verifier:

    Driver Verifier is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Warning:
    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier.

    What we're looking for is a BSOD with a mini dump that will tell us what driver caused it.
      My ComputersSystem Spec

  8.    21 Jun 2016 #18

    The computer just randomly turned off, no BSOD. Should I run Driver Verifier? Or should I wait for a BSOD?
      My ComputerSystem Spec

  9.    21 Jun 2016 #19

    Nevermind, just got a BSOD. Dump file:

    Attachment 86192

    I am going to run Driver Verifier.

    Thanks
      My ComputerSystem Spec

  10.    21 Jun 2016 #20

    I ran Driver verifier and the computer would BSOD as soon as I booted it (before log in screen). Here are the dump files:

    Attachment 86198
      My ComputerSystem Spec


 
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