From BSOD to Windows Crash

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  1. essenbe's Avatar
    Posts : 11,485
    Windows 10 Pro and Windows 10 Pro Insider
       20 Jun 2016 #41
      My ComputersSystem Spec

  2.    20 Jun 2016 #42

    You are right Essenbe. Since it was designed for:

    "Intel® Smart Connect Technology is designed to update programs by periodically waking your computer from sleep/standby mode for a short time. This function works with applications that automatically get their data from the Internet, such as Outlook* and Windows* Live Mail.

    Intel® Smart Connect Technology automatically updates applications, such as e-mail and social networks, when your computer is asleep. With Intel Smart Connect Technology, you do not have to wait for your applications to update when you wake up your computer."

    1. I always shut down my computer when I'm not using it so it's never asleep or in standby
    2. I don't use Outlook, Windows Live Mail or any social media apps.

    So I think I'm pretty safe to remove it.
      My ComputerSystem Spec

  3. essenbe's Avatar
    Posts : 11,485
    Windows 10 Pro and Windows 10 Pro Insider
       20 Jun 2016 #43

    Sounds like it.
      My ComputersSystem Spec

  4.    20 Jun 2016 #44

    The uninstall went fine was playing my game and got an interesting BSOD. Its a good thing I happened to run the Driver Verifier. The BSOD said "Critical Process Died" I never saw that one before. Here are my dump files.
      My ComputerSystem Spec

  5. essenbe's Avatar
    Posts : 11,485
    Windows 10 Pro and Windows 10 Pro Insider
       20 Jun 2016 #45

    Check and make sure you have Driver Verifier Enabled. Neither of the dumps are Verifier Enabled.
      My ComputersSystem Spec

  6. essenbe's Avatar
    Posts : 11,485
    Windows 10 Pro and Windows 10 Pro Insider
       20 Jun 2016 #46

    None of the 2 dumps from today say they are Verifier Enabled, again please make sure you have driver verifier enabled.
    These are the results

            A critical system process died
    Arg1: ffffe0017958e840, Process object or thread object
    Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    ISCTD64 Is Loaded. That is Intel Smart Connect Technology. I thought you uninstalled it.

    Use !analyze -v to get detailed debugging information.
    BugCheck A, {8, 2, 0, fffff80113e562ec}
    Probably caused by : memory_corruption
    Followup:     memory_corruption
    Same as we started with

    You are running Bios Version 2.20 Let's try updating BIOS to the latest version 2.50 (


    Do you have a spare hard drive you can use for testing?
    Please make sure the ISCT is uninstalled.
    Please go to control Panel >Uninstall a Program and make a screenshot of everything you have installed. This will show how to post screenshots

    Please post a screenshot of Disk Management Disk Management - How to Post a Screenshot of

    Please right click on the start icon and select Command prompt administrator, give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time.

    Please verify the Game Cache of your game files.

    Are you only crashing during games?

    What USB or other external devices other than Mouse and Keyboard do you have connected?
    Are you using any Wireless devices? if so what and make and model.

    What brand of SSD do you have and what other hard drives do you have installed?

    Hopefully @axe0 will come take a look at these dumps and the verifier dumps.
      My ComputersSystem Spec

  7. axe0's Avatar
    Posts : 13,781
    Windows 10 Pro
       21 Jun 2016 #47

    None of the dumps over the last 3 days were caused by driver verifier.

    I would like to see a kernel memory dump with driver verifier enabled, a few interesting things are going on in the minidumps but they do not contain enough to reveal what it is.
    A Page Table Entry not being valid, in many cases where I've seen it this resulted in faulty memory even when MemTest86+ gave zero errors.
    3: kd> !pte 00000000002a395d
                                               VA 00000000002a395d
    PXE at FFFFF6FB7DBED000    PPE at FFFFF6FB7DA00000    PDE at FFFFF6FB40000008    PTE at FFFFF68000001518
    contains 0BA00001A03B6867  contains 0B30000197537867  contains 01300002B44B9867  contains 0000000000000000
    pfn 1a03b6    ---DA--UWEV  pfn 197537    ---DA--UWEV  pfn 2b44b9    ---DA--UWEV  not valid
    The 0xC9 minidump doesn't contain enough to show proper information of the IRP, @essenbe showed the possible cause but it is possible that other possible causes were present in this IRP.
    0: kd> !irp ffffe0002d75f1e0 1
    Irp is active with 5 stacks 3 is current (= 0xffffe0002d75f340)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
    Flags = 40000000
    ThreadListEntry.Flink = ffffe0002d75f200
    ThreadListEntry.Blink = ffffe0002d75f200
    IoStatus.Status = 00000103
    IoStatus.Information = 00000000
    RequestorMode = 00000000
    Cancel = 00
    CancelIrql = 0
    ApcEnvironment = 00
    UserIosb = 00000000
    UserEvent = 00000000
    Overlay.AsynchronousParameters.UserApcRoutine = 00000000
    Overlay.AsynchronousParameters.UserApcContext = 00000000
    Overlay.AllocationSize = 00000000 - 00000000
    CancelRoutine = 00000000   
    UserBuffer = 00000000
    &Tail.Overlay.DeviceQueueEntry = ffffe0002d75f258
    Tail.Overlay.Thread = 00000000
    Tail.Overlay.AuxiliaryBuffer = 00000000
    Tail.Overlay.ListEntry.Flink = fffff802584dabe0
    Tail.Overlay.ListEntry.Blink = fffff802584dabe0
    Tail.Overlay.CurrentStackLocation = ffffe0002d75f340
    Tail.Overlay.OriginalFileObject = 00000000
    Tail.Apc = 00000000
    Tail.CompletionKey = 00000000
         cmd  flg cl Device   File     Completion-Context
                0 e1 ffffe0002958ce40 00000000 fffff802588cdfe8-ffffd000220b0a00 Success Error Cancel pending
    	      ffffe0002958ce40: Could not read device object or _DEVICE_OBJECT not found
    			Args: 00051100 00000000 00000001 00000002
                0 e1 ffffe0002ce9f6b0 00000000 fffff801d5494248-00000000 Success Error Cancel pending
    	      ffffe0002ce9f6b0: Could not read device object or _DEVICE_OBJECT not found
    			Args: 00051100 00000000 00000001 00000002
                0 e1 ffffe0002ce9f2e0 00000000 fffff802588cdfe8-ffffd000220b0b70 Success Error Cancel pending
    	      ffffe0002ce9f2e0: Could not read device object or _DEVICE_OBJECT not found
    			Args: 00051100 00000000 00000001 00000002
                0 e1 ffffe0002cea5040 00000000 fffff8025859cb4c-ffffe0002f1b3460 Success Error Cancel pending
    	      ffffe0002cea5040: Could not read device object or _DEVICE_OBJECT not found
    			Args: 00051100 00000000 00000001 00000002
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffffe0002f1b3460    
    			Args: 00000000 00000000 00000000 00000000
    Irp Extension present at 0xffffe0002d75f418:
      My ComputersSystem Spec

  8. essenbe's Avatar
    Posts : 11,485
    Windows 10 Pro and Windows 10 Pro Insider
       21 Jun 2016 #48

    Thanks @axe0. @Raygon Please create a Restore point (System Restore Point - Create in Windows 10 - Windows 10 Forums) Then please configure your system for Kernel Memory Dumps, This will tell you how, Option 2 would be the easiest probably BSOD Minidump - Configure to Create in Windows 10 - Windows 10 Forums

    Also please enable Driver Verifier, this will tell you how. After configuring them, please go back and make sure they are enabled Driver Verifier - Enable and Disable in Windows 10 - Windows 10 Forums. This video may help as well.

    Once you have a BSOD or two with verifier, the dumps will be fairly large, too large to upload here usually. You will find them by searching for %SystemRoot%\MEMORY.DMP (C:\Windows\MEMORY.DMP) Copy them and paste them to your desktop. Zip them up and upload them to a file sharing location like Dropbox or One Drive. Set them to shared and give us the link.

    If you have any questions, please feel free to ask.
      My ComputersSystem Spec

  9. axe0's Avatar
    Posts : 13,781
    Windows 10 Pro
       21 Jun 2016 #49

    Important to note, the default setting is to overwrite the MEMORY.dmp with every BSOD. It is recommended to disable the overwrite setting OR move the MEMORY.dmp to a different location.
      My ComputersSystem Spec

  10. essenbe's Avatar
    Posts : 11,485
    Windows 10 Pro and Windows 10 Pro Insider
       21 Jun 2016 #50

    As Axe0 said please configure it not to overwrite dump files and upload the Dump files as they happen, just to make sure.

    Attachment 86107
      My ComputersSystem Spec

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