Windows 10: From BSOD to Windows Crash

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  1. Arc's Avatar
    Posts : 1,643
    Microsoft Windows 10 Home
       14 Jun 2016 #21

    I see that the OP was active in the thread and havent paid any heed to my post #12.

    Time for my unsubscription.
      My ComputerSystem Spec

  2.    14 Jun 2016 #22

    While the Driver Verifier is collecting data I want to give everyone in the thread a little run down on the rig.
    I think I listed the specs earlier, if not I will again.
    I bought this rig as a gaming system from Microcenter, a friend of mine helped me pick the components, I bought them and had them assemble them.

    ASRock Z97 Pro 4 Motherboard
    i5-4690 3.5GHZ 1150 Proc
    GTX 960EVGA graphics card
    16GB RAM
    240GB SSD HD
    Windows 10

    I've only had the system for about 30 days and the only games I play are WoW and I was playing ArcheAge but that game crashed so much I gave up on it and then I switched to Skyforge and now that one is crashing too. WoW seems to run ok. every once in a while I will have a BSOD but its rare, the other games are another story entirely.

    I could be wrong in this theory but since I only had those games and I have tried uninstalling them only to find that Windows never does a good job uninstalling and leaves folders behind so I have reformatted and reinstalled Windows a few times which is why there has been some time and date issues so maybe reinstalling windows may not be the best thing to do. I thought starting over from scratch would be better but I guess maybe not.
    Anyway the Driver Verifier is collecting data and I should have something for you soon.

    Arc said: View Post
    I see that the OP was active in the thread and havent paid any heed to my post #12.

    Time for my unsubscription.
      My ComputerSystem Spec

  3.    15 Jun 2016 #23

    So while Driver Verifier is running and I'm playing Skyforge to catch some errors it occurs to me. I stopped playing and uninstalled ArcheAge because of BSOD's and crashes and switched to Skyforge because there was less of them. Now that I have some pro's looking into the situation, should I reinstall ArcheAge so you guys can see what happened there? (After I send this batch of dump files of course and only if you guys say it's ok)
      My ComputerSystem Spec

  4. essenbe's Avatar
    Posts : 11,145
    Windows 10 Pro and Windows 10 Pro Insider
       15 Jun 2016 #24

    Have you had any BSODs since enabling Verifier? The purpose of Verifier is to put stress on the non Microsoft drivers so they will crash and Verifier will catch the offending driver. Verifier won't help much unless you have a BSOD or two. It's probably the only time you will ever want your computer to crash. :)
      My ComputersSystem Spec

  5.    15 Jun 2016 #25

    I have had Windows crashes where Windows crashes the program and sends reports but no BSOD's just yet, still pushing it. ArcheAge really was the offender. Skyforge comes in second. It will happen I haven't had time to really use play a lot yet with work and all. Will try to push it more.
      My ComputerSystem Spec

  6.    15 Jun 2016 #26

    Here are the dump files from the time period with Driver Verifier enabled. (attached)
      My ComputerSystem Spec

  7. essenbe's Avatar
    Posts : 11,145
    Windows 10 Pro and Windows 10 Pro Insider
       15 Jun 2016 #27

    The last 2 dumps were all I could find with you using Driver Verifier. They both said the same thing

    BugCheck C9, {6, 103, ffffe0009da45240, 0}
    Unable to load image ISCTD64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ISCTD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for ISCTD64.sys
    Probably caused by : ntkrnlmp.exe ( nt!IovCompleteRequest+c3 )
    The IO manager has caught a misbehaving driver.
    Arg1: 0000000000000006, IRP passed to IoCompleteRequest contains invalid status
    Arg2: 0000000000000103, the status
    Arg3: ffffe0009da45240, the IRP
    Arg4: 0000000000000000
    ISCTD64.sys is your Intel Smart Connect Technology Driver
    Your driver is

    Browse full module list
    start             end                 module name
    fffff801`aa320000 fffff801`aa331000   ISCTD64  T (no symbols)           
        Loaded symbol image file: ISCTD64.sys
        Image path: ISCTD64.sys
        Image name: ISCTD64.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Nov 27 13:52:34 2012 (50B51A02)
        CheckSum:         0000CC32
        ImageSize:        00011000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    That is a 2012 driver and should be updated. There is a 2014 driver in your Motherboards drivers. Make sure this is your Motherboard and update that driver If that doesn't work, you could try the Intel Update Utility and see if it can find a newer one See if that works any better for you. For now, please disable Driver Verifier.

    If you would, please complete your system specs

    Please fill out your System Specs
    information   Information
    Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.
    If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Specs - Fill in at Ten Forums
      My ComputersSystem Spec

  8.    16 Jun 2016 #28

    Ahh, First I want to thank everyone here for taking the time and effort for doing this. You guys are the true heroes and I want you to know you are appreciated.

    I updated my bios and I didn't know what else, if anything, needed updating so I didn't update anything else. Now I do, thanks. I will update my Intel driver to the one from 9/16/2015. You think that little sucker is the problem causing my Windows crashing?
      My ComputerSystem Spec

  9.    16 Jun 2016 #29

    Essenbe, I guess I'm lucky, ASRock has an APP store I downloaded that shows all the drivers that are outdated on my pc. All I had to do is check them and update them. Hopefully now I will magically have the perfect system, LOL.
    My system specs are filled out.
      My ComputerSystem Spec

  10. essenbe's Avatar
    Posts : 11,145
    Windows 10 Pro and Windows 10 Pro Insider
       16 Jun 2016 #30

    See how it works. I hope it works for you. On your system specs, look at mine and see what we may need to know. What brand and model of ram, PSU hard drives and CPU cooler do you have. We may need to know that if what you did does not fix your problem.
      My ComputersSystem Spec

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