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  1. Joined : Apr 2016
    Buenos Aires
    Posts : 12
    Win 10 Home
       11 Jun 2016 #1

    BAD_SYSTEM_CONFIG_INFO on DELL Inspiron 5420 Laptop-


    After updating from Win 7 Home Premium to Win 10 Home the Dell laptop staterd fine but after an hibernation it got the BSOD showing error BAD_SYSTEM_CONFIG_INFO w/o any of Win start solutions working.
    It only offers to Restore but deleting all apps running in Win 7 plus those from Dell original setup.
    Any trick to solve the issue w/o deleting Apps?
    TYIA
    Jorge
    PS: I can't run dm_log_collector.exe
      My System SpecsSystem Spec


  2. Joined : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home
       12 Jun 2016 #2

    gaita said: View Post
    PS: I can't run dm_log_collector.exe
    What happens when you run it?
      My System SpecsSystem Spec


  3. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,358
    Windows 10 Pro X64 14393.576
       12 Jun 2016 #3

    He can't boot into Windows it sounds like.
      My System SpecsSystem Spec


  4. Joined : Apr 2016
    Buenos Aires
    Posts : 12
    Win 10 Home
       12 Jun 2016 #4

    You are quite right Ztruker. Thanks!
    Best
    Gaita
      My System SpecsSystem Spec


  5. Joined : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home
       13 Jun 2016 #5

    Ztruker said: View Post
    He can't boot into Windows it sounds like.
    Actually the red line caught my attention, and I missed the key line.
    gaita said: View Post
    Dell laptop staterd fine but after an hibernation it got the BSOD showing error BAD_SYSTEM_CONFIG_INFO w/o any of Win start solutions working.
    Well, BAD_SYSTEM_CONFIG_INFO (0x74) is either a memory corruption or a system/registry hive corruption. Without a crash dump I cannot say how it is related with hibernation, but you need to do a lot of things (as we dont have a pointer to the source of the issue).

    First of all, it is to make it sure that RAM is not the source of the issue. Well, you may say that I think it is not the RAM, but confirmation is required. And hence you need to test the RAM modules.
    Test your RAM modules for possible errors. Run memtest86+ for at least 8 consecutive passes.

    If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
    Take a camera snap of the memtest86+ window before closing the program. Let us see it.
    Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums
    If the RAM is not the issue, very good.

    Now try Refresh first. If it works, fine. If not, it will be better to perform a clean reinstall.
      My System SpecsSystem Spec


  6. Joined : Apr 2016
    Buenos Aires
    Posts : 12
    Win 10 Home
       13 Jun 2016 #6

    Thanks so much Arc!
    The internal Dell prestart test program (long/detailed version) show no hardware issues.
    Anyway I will run memtest86+ as you suggested.
    Best regards,
    Gaita
      My System SpecsSystem Spec


  7. Joined : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home
       13 Jun 2016 #7

    You are welcome mate.

    If your dell is officially supported for windows 10 and the drivers are available in dell's site, then the issue would not have taken place; IMHO. But unfortunately it is not the fact.

    Product Support | Dell US

    If the RAM is free from error, then you dont have any headache at least. In that situation you can either restore back to your previous OS or perform a clean reinstall of windows 10 with the windows suggested drivers only; keeping dell supplied things off.

    Apparently there is no way to keep dell supplied staff with windows 10, mate. Because of the above reason.

    If your Laptop has an inbuilt factory restore mechanism, you can use that to get back to the previous OS; or you may follow this guide to do it: Windows 10 - Go Back to Previous Windows - Windows 10 Forums

    If you want to perform a clean reinstall of Windows 10, do it to get the drivers: Device Driver Automatic Installation - Turn On or Off in Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec


  8. Joined : Apr 2016
    Buenos Aires
    Posts : 12
    Win 10 Home
       13 Jun 2016 #8

    Many thanks again Arc for your complete and detailed guidance.
    I will follow the steps you suggested.
    Once back on Win 7 or better yet on Win 10 I will mark this trend as solved/closed.
    Best
    Jorge
      My System SpecsSystem Spec


  9. Joined : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home
       14 Jun 2016 #9

    OK, keep us posted with your results.
      My System SpecsSystem Spec


  10. Joined : Apr 2016
    Buenos Aires
    Posts : 12
    Win 10 Home
       19 Jul 2016 #10

    My final backup and suggestion


    After a lot of hours several days during 4 weeks I gave up my intents of saving my update w/o loosing installed applications using the useful help received here (THANKS AGAIN! ) and the tools offered by Win 10 to repair the installation.

    Using Cmd > I saw all folders and files on my disk, all was there, but some failure, probably with a driver update after the succesful initial instalation of the OS didn't allow to complete the resetting/restarting.

    Finally I resorted to a clean instalation loosing original settings and apps.

    Now I am setting up my notebok again. It runs fine, very quickly.

    MY SUGGESTION: don't waste too much time trying to save your originall update, it will take less time to setup your your applications after a clen install (of course, if you saved/backuped your files and information before going on).
      My System SpecsSystem Spec


 
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