Windows 10: BSOD netio.sys related


  1. Posts : 1
    Windows 10 64 Bit
       07 Jun 2016 #1

    BSOD netio.sys related


    Hello,

    I'm struggling to solve regular BSOD issues. It feels like I'm having 3-4 BSOD crashes each time I use my laptop. I never had these issues with Windows 8.1, but they have arrived with the Windows 10 update. I've not noticed a particular event that causes these crashes, as they have occured primarily during general internet browsing, and on occasion whilst playing a Steam based computer game. The error messages I've noted are:

    system thread exception not handled (netio.sys)
    (This makes up the majority of error messages)

    driver IRQL not less or equal (netio.sys)
    (Occassional)

    Things I believe I have tried, based on internet searches are:

    Uninstall Zone Alarm Firewall
    Update drivers for Network adapters

    My computer abilities are limited beyond this. Any guidance or suggestions would be most welcome.
      My ComputerSystem Spec


  2. Posts : 4,864
    Windows 10 Pro X64 15063.138
       07 Jun 2016 #2

    Looks like Zonealarm may be the cause.

    Code:
    *** WARNING: Unable to verify timestamp for vsdatant.sys
    *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
    Code:
    Vsdatant.sys file information
    
    The process known as TrueVector Device Driver or ZoneAlarm Firewalling Driver  belongs to software TrueVector Device Driver or ZoneAlarm or ZoneAlarm Pro or ZoneAlarm Anti-virus or Zone Labs Internet Security Utility or ZoneAlarm Security Suite  by Zone Labs (Zone Alarm Antivirus Software | Virus Protection & Firewall) or Check Point Software Technologies LTD or Check Point Software Technologies (Industry-Leading Cyber Security Keeps Networks, Data Centers, Mobile Devices  Endpoints One Step Ahead | Check Point Software).
    Looks like your Zonealarm install is pretty old: imestamp: Tue Oct 22 19:54:34 2013

    Please uninstall Zonealarm and use the built-in Windows Defender (it's what I use) for a while and see if thta resolves the BSOD. If stay with Windows Defender or find a different Anti-virus / Firewall program to use.
      My ComputersSystem Spec


 

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