Windows 10: BSoD when clicking on 2nd monitor while watching a full screen video

  1.    05 Jun 2016 #1

    BSoD when clicking on 2nd monitor while watching a full screen video


    I've been getting a BSoD since updating my nVidia drivers for Overwatch. The error I've been getting is "VIDEO_SCHEDULER_INTERNAL_ERROR". I get this BSoD when I am watching a video in full screen on one of my monitors(e.g YouTube, Twitch, Netflix, HBOGO etc) although the crash does not happen every time I click on my other monitor while being fullscreen on a video, it happens about 50% of the time. It has never occured when having something else in fullscreen like a game or anything like that. I am using Google Chrome. I've tried rolling my drivers back and the problem still persists, and so I updated back to the up to date version of the driver.
    Possibly relevant specs:
    Processor: Intel Core i7 4790k
    Operating System: Windows 10(duh)
    GPU: nVidia GTX 980
    Memory:Ripjaws 2x8GB DDR3-1866
    Storage:WD Black 2TB 7200RPM

    Thanks for reading
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,393
    Windows 10 Pro X64 17134.191
       05 Jun 2016 #2

    You are very back level on Windows updates. You are at 10240.166, the current version is 10586.318.
    Please apply all Windows Updates then test and see what happens.


    The dump is pointing to dxggms.sys which is a windows file so not the cause of the problem. Looks like there are problems with your Nvidia driver:

    Code:
    ffffd001`d9f96c20  fffff800`5a4ff95bUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x7f95b
    Looks like you have version 365.10. Install GeForce Experience and see what it suggests. If nothing newer then give the latest WHQL version a try: Game Ready version 368.22.

    Fist do all the Windows updates though.
      My ComputersSystem Spec

  3.    06 Jun 2016 #3

    Ztruker said: View Post
    You are very back level on Windows updates. You are at 10240.166, the current version is 10586.318.
    Please apply all Windows Updates then test and see what happens.


    The dump is pointing to dxggms.sys which is a windows file so not the cause of the problem. Looks like there are problems with your Nvidia driver:

    Code:
    ffffd001`d9f96c20  fffff800`5a4ff95bUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x7f95b
    Looks like you have version 365.10. Install GeForce Experience and see what it suggests. If nothing newer then give the latest WHQL version a try: Game Ready version 368.22.

    Fist do all the Windows updates though.
    Well, in hindsight this seems like an obvious solution, nonetheless thank you very much for the assistance. I really appreciate it.
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 6,393
    Windows 10 Pro X64 17134.191
       06 Jun 2016 #4

    Please let me know how you make out.
      My ComputersSystem Spec

  5.    07 Jun 2016 #5

    Yeah it seems to be fixed.
      My ComputerSystem Spec


 

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