ntkrnlmp.exe causing most BSODs (including other driver issues?)

Ztruker · 26 Jun 2016

Okay, safe travelling. I'll be here when you get back.

Coffeecup132 · 29 Jul 2016

Hi Ztruker! I didn’t come back immediately because after installing the AMD Crimson driver suggested, though my problems did not immediately disappear, they are gradually lessening over four weeks, leading to the current situation:

1) laptop almost never crashes in use - sometimes on up to 24 hours, with video editing, gaming (Battlefield 3, Call of Duty Ghosts etc etc).
2) the previously often ‘laptop heating up & fan going crazy’ problem is now rare

I did the clean boot, and only enabled what I need:

Now, I still get BSODs/freezes/restart loop happening about twice upon starting/restarting most times, as opposed to happening 7-8 times with every startup. Not perfect, but the suggested AMD Crimson drivers are the biggest improvement which allowed me to finally at least ‘use’ my laptop for long periods.

AMD informed of new Crimson drivers available:

Should I update, or should I stay with the ‘don’t try to fix what is not so broken anymore’? I don’t want to go back to the previous state of too often & disruptive BSODs.

I have also included the latest dm log collector results just in case if that is relevant at this stage.

Thank you Ztruker!

Ztruker · 29 Jul 2016

Nothing useful (again) in the dump.

Definitely try the new Crimson driver. If worse then just roll back via Device Manager.

It would be a good idea to test your RAM in case it's causing problems.

===================================================
RAM:

Follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums

Information

MemTest86+ is a diagnostic tool designed to test Random Access Memory (RAM) for faults. MemTest86+ will verify that:

RAM will accept and keep random patterns of data sent to it
There are no errors when different parts of memory try to interact
There are no conflicts between memory addresses

Memtest86+ runs from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

Warning
MemTest86+ needs to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM.

If you are asked to run MemTest86+ by a Ten Forums member make sure you run the full 8 passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

Note
MemTest86+ has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

Running 8 passes of MemTest86+ is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run MemTest86+ just before you go to bed and leave it overnight.

Coffeecup132 · 02 Aug 2016

Thanks Ztruker.

Before I proceed with the MemTest, I will refer to our earlier discussion about Windows 10 (and BIOS) reporting my RAM as only 4Gb, as opposed to the supposed 8Gb (laptop actually performs as well if not slightly better now). Also curious that once or twice a week, the HP Bios update will kick in upon starting up.

I will try your suggestion with swapping around the RAM modules and will report my findings.

Thank you!

Ztruker · 02 Aug 2016

What is the full model number of the laptop? Pavilion G6-xxxxx ????

Edit: I'm wondering if there is a BIOS update available?

Coffeecup132 · 03 Aug 2016

Ztruker said:

What is the full model number of the laptop? Pavilion G6-xxxxx ????
Edit: I'm wondering if there is a BIOS update available?

HP Pavilion g6-2391nr
BIOS version F.29
I have the System board ID number and CT number if that is relevant.

On the subject of RAM, the laptop couldn't start having only one 4Gb module slotted in the top slot (same results with either RAM module). In the end, I switched the two 4Gb RAM modules between the two slots - Windows and BIOS still report as only 4Gb instead of 8Gb.

Shall I try the BIOS update before the MemTest (I don't know how to manually update the BIOS)?.

Ztruker · 03 Aug 2016

There is this:

Code:

HP Notebook System BIOS Update (AMD Processors) F.26 7.8 MB Mar 1, 2016

Version is older than the F.29 you currently have but the date is much newer.

Code:

BIOS Version/Date    Insyde F.29, 6/6/2014

Not sure what to do at the moment, let me look at this some more.

Ztruker · 03 Aug 2016

The web site is whacked. The Details for that BIOS upgrade show this:

Code:

Details
This  package provides an update to the System BIOS. The update installs on  supported notebook models using a supported Microsoft Windows Operating  System. A reboot is required to complete the installation.
File name: sp60936.exe

Release details
Released: Mar 1, 2013
Version F.26

Fix and enhancements
-  Fixes an issue where a system that has entered sleep (S3) or hibernate  (S4) modes does not wake on LAN properly from a powered off (S5) state.- Provides improved memory performance.

Note the actual release date, which makes more sense.

From everything I can find, F.29 is the latest BIOS and there are some indications it is no longer available from HP though I can't find out why.

Coffeecup132 · 30 Dec 2016

Firstly, sorry for bumping this old thread, but I am doing this for the sake of continuity of my problem.

a) Believe it or not, I still haven't got the chance to do the MEM test yet, also especially since my laptop is crashing less often and not too disruptive of my work - in addition to it always performing as how it should (despited claiming only having 4Gb RAM instead of the supposed 8Gb).

b) but I would like to bring to you a set of new problems related to the anniversary update since September - and would like to ask you if these are related to my known issues, or a different issue altogether which warrants a new separate thread:

Laptop forces attempt to do the anniversary update every week or so, and fails to update everytime.Tried to install Windows 10 with ISO with all USBs unplugged, and Norton antivirus off - still failed.

After the failed update, all Microsoft Windows 10 apps disappeared (no search function, Edge, Windows store, News etc etc etc).
Every restart will prompt the 'low disk space' error - even though I still have 380 Gb left.

c) Also, am I right to assume that it is still 'safe' to only have the 1511 version of Windows 10, because I am still getting the critical updates?

Sorry if this shouldn't be the thread for it - but just checking if it is related to my original problem.Thank you!

Ztruker · 30 Dec 2016

If I were in your place, I would backup my data and do a clean install, with format, of the latest version of Windows 10 which I believe is 14393, the Anniversary update.

Then run windows update until they are all downloaded and installed.

Finally, check device drivers an update any that have updates available.

It's a lot of work and time consuming but will give a good, hopefully solid Win 10.