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  1.    03 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 24
    Windows 10

    Hang at shutdown or restart - BSOD Driver_Power_State_Failure


    Hi All,

    I recently replaced my original HDD with a Samsung SSD 120GB, installed fresh Windows 10 Pro on my laptop and now, it cannot be shutdown or restarted properly as before.

    When I shutdown/restart the PC, the screen goes black but the power button light is still on and after 10 minutes or so, the BSOD appear with error message as DRIVER_POWER_STATE_FAILURE.

    I tried everything I found on the Internet regarding this error, such as disable Fast-Startup mode (actually I also disabled Hibernate), disable Intel Management Engine, update Display driver to the latest version but nothing works (

    I struggled with this annoying problem in 4 days already and will highly appreciate all of your help. Thank you a lot.
      My ComputerSystem Spec
  2.    04 Jun 2016 #2
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Hi M150,

    Welcome to the 10forums

    Unfortunately there are no logs about BSODs, but could you please check your SSD for firmware updates

    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My ComputersSystem Spec
  3.    04 Jun 2016 #3
    Join Date : Jun 2016
    Posts : 24
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Hi M150,

    Welcome to the 10forums

    Unfortunately there are no logs about BSODs, but could you please check your SSD for firmware updates

    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
    Thanks axe0 for your reply. About my SSD firmware, it's the latest one as below

    Attachment 83235

    It's weird that there's no logs as I already configured exactly the same as in tutorial I checked the C:\Windows and there's no minidump folder in there

    Attachment 83237Attachment 83241
    Is there anything I can do to troubleshoot this? Really frustrated and desperate right now
      My ComputerSystem Spec
  4.    04 Jun 2016 #4
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Please search "services.msc" (without quotes) and press enter, search 'Windows Error Reporting Service' and make sure the startup type is manual (right click > properties).




    Hang at shutdown or restart - BSOD Driver_Power_State_Failure Diagnostics Test Hang at shutdown or restart - BSOD Driver_Power_State_Failure
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at %systemroot%\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
    Make a photo of SFC and post it.
      My ComputersSystem Spec
  5.    04 Jun 2016 #5
    Join Date : Jun 2016
    Posts : 24
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Please search "services.msc" (without quotes) and press enter, search 'Windows Error Reporting Service' and make sure the startup type is manual (right click > properties).
    The service was set as Mannual Trigger. I will re-install Windows one more time with minimum driver to make sure everything is in original state. The laptop only reboot/shutdown normally when it's in Safe Mode, so I'm quite doubtful that this mainly because of the driver problem. Will keep you posted shortly.
      My ComputerSystem Spec
  6.    04 Jun 2016 #6
    Join Date : Jun 2016
    Posts : 24
    Windows 10
    Thread Starter

    I re-installed Windows but still got the same problem (and still no dump file). The newest driver of Nvidia and Windows Auto Update were installed.

    Attachment 83298

    Sfc/scannow was performed 2 times and got the same error "Windows Resource Protection found corrupt files but was unable to fix some of them". CBS files can be accessed via this link (CBS01 is 1st run, CBS02 is 2nd):

    Thank you a lot for your help.
    Last edited by M150; 21 Jun 2016 at 08:22.
      My ComputerSystem Spec
  7.    04 Jun 2016 #7
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    It is the opencl.dll issue.
    Please try following command in admin command prompt
    Code:
    DISM /Online /Cleanup-Image /RestoreHealth
    If there are problems with RestoreHealth, please follow step 6 or 7 (depending on the file you have from the download) from the tutorial DISM - Repair Windows 10 Image - Tutorial.

    Could you modify the recovery settings and uncheck 'Automatically restart' in the system failure settings, then make a photo of the BSOD the next time it occurs and post the photo please.
      My ComputersSystem Spec
  8.    04 Jun 2016 #8
    Join Date : Jun 2016
    Posts : 24
    Windows 10
    Thread Starter

    I followed step 6 in the tutorial and got this, then rebooted the laptop and still had BSOD (and no dump):
    bsod.jpg - Google Drive
    Attachment 83304
    Then I run sfc for the 3rd time and have this (detailed log file is in my shared folder above):
    Attachment 83305
    Please advise what I should do next Thanks much!
      My ComputerSystem Spec
  9.    04 Jun 2016 #9
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Use the IMAGE HEALTH tool, download it and run as administrator.
    When you have opened it, choose option 3


    EDIT: misread your post.

    Lets try and force a crash using another method and hope it does create a dump.
    If it doesn't we'll need to check the memory and hard drive



    Hang at shutdown or restart - BSOD Driver_Power_State_Failure Diagnostic Test Hang at shutdown or restart - BSOD Driver_Power_State_Failure
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec
  10.    04 Jun 2016 #10
    Join Date : Jun 2016
    Posts : 24
    Windows 10
    Thread Starter

    Already enabled Driver Verifier and still no crash Is there any way that I can give it more stress to fasten the process

    Updated: Gosh... just tried to restart the laptop and this is the 1st time that it can restart normally without any BSOD Anyway, I'll take a sleep and let it run the Memtest until next morning to see if there's any issue with the RAM or not. Good night!
    Last edited by M150; 04 Jun 2016 at 12:25.
      My ComputerSystem Spec

 
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