Windows 10: Hang at shutdown or restart - BSOD Driver_Power_State_Failure

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  1. Posts : 12,518
    Windows 10 Pro
       06 Jun 2016 #31

    My advice was to run driver verifier for 48 hours.
      My ComputersSystem Spec


  2. Posts : 1,648
    Microsoft Windows 10 Home
       06 Jun 2016 #32

    The only BSOD dump that we have in this thread (and as the camera snap shows) is a stop 0x9F; DRIVER_POWER_STATE_FAILURE.
    It means .....
    A driver has failed to complete a power IRP within a specific time.
    The power state of the computer changes, but some of the devices are not changing the power state alongwith the system. The driver of that device does not react accordingly within the specified time; and hence the BSOD occurs.

    The dump does not provide adequate information within it. It does not flag any driver as failing at all. The maximum information that we are getting here that the driver object is ACPI HAL.
    I, in my first post in this thread suggested all the steps that can control the ACPI related issues in this situation. You replied that all are done; but the issue continues.
    Fast startup was an issue there.
    Code:
    Event[426]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2016-06-05T16:23:47.636
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-SNE5JDJ
      Description: 
    Windows failed fast startup with error status 0xC000007B.
    And there is the evidence of only one BSOD.
    6/5/2016 9:24 AM Windows Error Reporting Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 9f
    P2: 3
    P3: ffffe0012d9f44f0
    P4: fffff80160e46990
    P5: ffffe001314ce8d0
    P6: 10_0_10586
    P7: 0_0
    P8: 256_1
    P9:
    P10:

    Attached files:
    C:\Windows\Minidump\060516-14781-01.dmp
    Meanwhile we made it sure that there is no third party driver that is controlling the ACPI there; which may be another cause of the issue.

    With everything taken into consideration; I performed a deeper search. it reveals:
    N56VZ does not officially support windows 10. So the question appears .... how have you obtained the drivers?
    Your BIOS Date 05/22/2013 is later than the available BIOS dates in ASUS's site. So this question also appears .... how have you got the BIOS?
      My ComputerSystem Spec

  3.    06 Jun 2016 #33

    Arc said: View Post
    With everything taken into consideration; I performed a deeper search. it reveals:
    N56VZ does not officially support windows 10. So the question appears .... how have you obtained the drivers?
    Your BIOS Date 05/22/2013 is later than the available BIOS dates in ASUS's site. So this question also appears .... how have you got the BIOS?
    About the BIOS, I download it from the ASUS's site - the same link as what you posted (http://dlcdnet.asus.com/pub/ASUS/nb/...N56VZAS217.zip).

    About the drivers for Windows 10, I obtained them via Windows Update, except Nvidia Geforce driver was downloaded from here: Drivers | GeForce

    For Nvidia driver, I tried to use this tool to remove the current driver (Display Driver Uninstaller Download version 16.0.0.1) and reinstall only VGA driver but still have the same problem.
      My ComputerSystem Spec

  4.    07 Jun 2016 #34

    I just replaced the SSD by my old HDD and... same problem Not really the same, because I can shutdown the laptop normally without any issue, but if I restart, it hang for several minutes then BSOD, and of course, no dump. Totally desperate
      My ComputerSystem Spec


  5. Posts : 1,648
    Microsoft Windows 10 Home
       07 Jun 2016 #35

    The latest BIOS that ASUS contains in that link is of 2012. And your BIOS dates to 2013.
    Code:
    BiosVersion = N56VZ.217
    BiosReleaseDate = 05/22/2013
    Something seems to be wrong there.
      My ComputerSystem Spec

  6.    07 Jun 2016 #36

    Arc said: View Post
    The latest BIOS that ASUS contains in that link is of 2012.[/CODE]

    Something seems to be wrong there.
    That's only the utility to flash the BIOS. You can access to the BIOS page by choosing "Others" in the OS Drop-down menu.
      My ComputerSystem Spec


  7. Posts : 1,648
    Microsoft Windows 10 Home
       07 Jun 2016 #37

    M150 said: View Post
    That's only the utility to flash the BIOS. You can access to the BIOS page by choosing "Others" in the OS Drop-down menu.
    OK, now I understand the point.
    M150 said: View Post
    I just replaced the SSD by my old HDD and... same problem Not really the same, because I can shutdown the laptop normally without any issue, but if I restart, it hang for several minutes then BSOD, and of course, no dump. Totally desperate
    If the situation is the reverse, there is a possible interpretation, Fast Startup is acting in.

    You said that you have disabled fast startup and hibernate. At that point, there should not be much difference between a shutdown and a restart.

    With fast startup disabled, a shutdown is a complete cold shutdown, closing the windows kernel and system sessions. No hibernate file is created during shut down in this case.
    A restart does the same, but starts the system up again immediately.

    The possibilities of a 0x9F BSOD are there in case of a shutdown with hybrid sleep/fast startup enabled. The possibility is still there in case of a cold shutdown, if some of the devices refuse to shut down. Same for a restart.

    But, shutdown is not affected and restart is .... that is something beyond the regular logic to me. Specially in a situation when we are totally in the dark about what device/driver is causing the issue. Neither the crash dumps nor the event logs are any informative about the issue.

    One thing you may try .... that is to load the BIOS to its defaults, full format the HDD and perform a clean reinstall. Get all the drivers via windows update.

    If it still causes 0x9F BSODs, please understand that windows update is not able to get all the proper drivers to run windows 10 on this device. And there is no alternative source of the drivers.

    So, if the issue still continues, get back to the supported OS.
      My ComputerSystem Spec

  8.    08 Jun 2016 #38

    axe0 said: View Post
    My advice was to run driver verifier for 48 hours.
    Sorry for my bad English grammar skill

    Arc said: View Post
    You said that you have disabled fast startup and hibernate. At that point, there should not be much difference between a shutdown and a restart.
    You're right! Because this is my old HDD, the hibernation mode and fast-startup is still on, so it made the difference. Somehow, the fast-startup can "help" the system to shutdown, I guess. I also got a new dump file recently when I shutdown the laptop, but it hangs for a while and then automatically off. However, I still cannot understand why there's no dump whenever it reboot

    Please help to take a look at the newest dump as below, and if there's nothing useful then I think I'll give up. Thank you.
    Last edited by M150; 21 Jun 2016 at 08:26.
      My ComputerSystem Spec


  9. Posts : 1,648
    Microsoft Windows 10 Home
       08 Jun 2016 #39

    Fast Startup does not let the system do a complete shutdown. All applications are closed, all users are logged off, but the windows kernel is loaded and the system session is running. It saves all the current states to the hibernation file and turns off the computer.

    But, a restart is a complete cold shutdown followed by a fresh power up.

    Anyway, the new crash dump is just a ditto copy of the old one; not containing any meaningful info about the crash.

    And, now I think we should concentrate on something else as well. The display section.
    Code:
    AttachedTo (Lower) ffffe0014355e060 \Driver\ACPI_HAL
    What may come into the ACPI_HAL? The display should be included. And, you should not install a driver there that is not provided by the OEM manufacturer. That itself can be the root of the issue.

    I also would like to see what my friend @axe0 thinks about this idea.
      My ComputerSystem Spec


  10. Posts : 12,518
    Windows 10 Pro
       08 Jun 2016 #40

    It looks like a good idea

    I would like to suggest a few things, they may or may not affect the issue but I prefer to see these minor things gone.
    - Please cleanup your partitions to increase the free space to at least 15% free space on EACH partition, 15% to be on the safe side with Windows performing background stuff and not annoying the user about it.
    - Please remove all ASUS stuff, your system is in presence of some drivers that are very well known for causing BSODs and/or other problems.
      My ComputersSystem Spec


 
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