Windows 10: Hang at shutdown or restart - BSOD Driver_Power_State_Failure
BSOD Crash Analyst
My advice was to run driver verifier for 48 hours.
The only BSOD dump that we have in this thread (and as the camera snap shows) is a stop 0x9F; DRIVER_POWER_STATE_FAILURE.
It means .....
The power state of the computer changes, but some of the devices are not changing the power state alongwith the system. The driver of that device does not react accordingly within the specified time; and hence the BSOD occurs.
A driver has failed to complete a power IRP within a specific time.
The dump does not provide adequate information within it. It does not flag any driver as failing at all. The maximum information that we are getting here that the driver object is ACPI HAL.
I, in my first post in this thread suggested all the steps that can control the ACPI related issues in this situation. You replied that all are done; but the issue continues.
Fast startup was an issue there.
And there is the evidence of only one BSOD.
Log Name: System
Event ID: 29
User Name: NT AUTHORITY\SYSTEM
Windows failed fast startup with error status 0xC000007B.
Meanwhile we made it sure that there is no third party driver that is controlling the ACPI there; which may be another cause of the issue.
6/5/2016 9:24 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
With everything taken into consideration; I performed a deeper search. it reveals:
N56VZ does not officially support windows 10. So the question appears .... how have you obtained the drivers?
Your BIOS Date 05/22/2013 is later than the available BIOS dates in ASUS's site. So this question also appears .... how have you got the BIOS?
About the BIOS, I download it from the ASUS's site - the same link as what you posted (http://dlcdnet.asus.com/pub/ASUS/nb/...N56VZAS217.zip).
About the drivers for Windows 10, I obtained them via Windows Update, except Nvidia Geforce driver was downloaded from here: Drivers | GeForce
For Nvidia driver, I tried to use this tool to remove the current driver (Display Driver Uninstaller Download version 188.8.131.52) and reinstall only VGA driver but still have the same problem.
I just replaced the SSD by my old HDD and... same problem Not really the same, because I can shutdown the laptop normally without any issue, but if I restart, it hang for several minutes then BSOD, and of course, no dump. Totally desperate
The latest BIOS that ASUS contains in that link is of 2012. And your BIOS dates to 2013.
Something seems to be wrong there.
BiosVersion = N56VZ.217
BiosReleaseDate = 05/22/2013
That's only the utility to flash the BIOS. You can access to the BIOS page by choosing "Others" in the OS Drop-down menu.
OK, now I understand the point.
If the situation is the reverse, there is a possible interpretation, Fast Startup is acting in.
You said that you have disabled fast startup and hibernate. At that point, there should not be much difference between a shutdown and a restart.
With fast startup disabled, a shutdown is a complete cold shutdown, closing the windows kernel and system sessions. No hibernate file is created during shut down in this case.
A restart does the same, but starts the system up again immediately.
The possibilities of a 0x9F BSOD are there in case of a shutdown with hybrid sleep/fast startup enabled. The possibility is still there in case of a cold shutdown, if some of the devices refuse to shut down. Same for a restart.
But, shutdown is not affected and restart is .... that is something beyond the regular logic to me. Specially in a situation when we are totally in the dark about what device/driver is causing the issue. Neither the crash dumps nor the event logs are any informative about the issue.
One thing you may try .... that is to load the BIOS to its defaults, full format the HDD and perform a clean reinstall. Get all the drivers via windows update.
If it still causes 0x9F BSODs, please understand that windows update is not able to get all the proper drivers to run windows 10 on this device. And there is no alternative source of the drivers.
So, if the issue still continues, get back to the supported OS.
Sorry for my bad English grammar skill
You're right! Because this is my old HDD, the hibernation mode and fast-startup is still on, so it made the difference. Somehow, the fast-startup can "help" the system to shutdown, I guess. I also got a new dump file recently when I shutdown the laptop, but it hangs for a while and then automatically off. However, I still cannot understand why there's no dump whenever it reboot
Please help to take a look at the newest dump as below, and if there's nothing useful then I think I'll give up. Thank you.
Last edited by M150; 21 Jun 2016 at 08:26.
Fast Startup does not let the system do a complete shutdown. All applications are closed, all users are logged off, but the windows kernel is loaded and the system session is running. It saves all the current states to the hibernation file and turns off the computer.
But, a restart is a complete cold shutdown followed by a fresh power up.
Anyway, the new crash dump is just a ditto copy of the old one; not containing any meaningful info about the crash.
And, now I think we should concentrate on something else as well. The display section.
What may come into the ACPI_HAL? The display should be included. And, you should not install a driver there that is not provided by the OEM manufacturer. That itself can be the root of the issue.
AttachedTo (Lower) ffffe0014355e060 \Driver\ACPI_HAL
I also would like to see what my friend @axe0 thinks about this idea.
BSOD Crash Analyst
It looks like a good idea
I would like to suggest a few things, they may or may not affect the issue but I prefer to see these minor things gone.
- Please cleanup your partitions to increase the free space to at least 15% free space on EACH partition, 15% to be on the safe side with Windows performing background stuff and not annoying the user about it.
- Please remove all ASUS stuff, your system is in presence of some drivers that are very well known for causing BSODs and/or other problems.
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