Windows 10: Hang at shutdown or restart - BSOD Driver_Power_State_Failure

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  1.    05 Jun 2016 #11

    Run the memtest last night with 8 passes, so I think there's no problem with the RAM. Running Driver Verifier this whole afternooon but still no crash Performed Windows reset as another tip on the Internet but no luck at all.

    Suddenly, when I shutdown the laptop, the minidump file is there I don't know why there's no dump file when I restart it, but yes, I now finally have the dump file

    Please help to troubleshoot with my latest log as in attachment. Thank you so much.
    Last edited by M150; 21 Jun 2016 at 08:24.
      My ComputerSystem Spec


  2. Posts : 12,127
    Windows 10 Pro
       05 Jun 2016 #12

    The dump is isn't as helpful as I had hoped for, a quick analysis shows the HAL.dll.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, ffffe0012d9f44f0, fffff80160e46990, ffffe001314ce8d0}
    
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup:     MachineOwner
    
    0: kd> !irp ffffe001314ce8d0
    Irp is active with 3 stacks 2 is current (= 0xffffe001314ce9e8)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffe0012d8e49f0 00000000 fffff8015f615b44-ffffe00130e4e210 Success Error Cancel pending
               \Driver\ACPI    nt!PopSystemIrpCompletion
                Args: 00015600 00000000 00000005 00000003
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffffe00130e4e210    
    
                Args: 00000000 00000000 00000000 00000000
    
    0: kd> !devobj ffffe0012d8e49f0
    Device object (ffffe0012d8e49f0) is for:
     InfoMask field not found for _OBJECT_HEADER at ffffe0012d8e49c0
     \Driver\ACPI DriverObject ffffe0012dbaebd0
    Current Irp 00000000 RefCount 0 Type 00000032 Flags 00000000
    DevExt ffffe0012d8e3c70 DevObjExt ffffe0012d8e4b40 
    ExtensionFlags (0000000000)  
    Characteristics (0000000000)  
    AttachedTo (Lower) ffffe0012d9f44f0 \Driver\ACPI_HAL
    Device queue is not busy.
    Please disable fast startup
    Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
    Code:
    Event[426]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2016-06-05T16:23:47.636
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-SNE5JDJ
      Description: 
    Windows failed fast startup with error status 0xC000007B.
    If disabling fast startup doesn't help then you have hardware problems, though that would be slightly odd with the circumstance that only a crash occurs at shutdown however Samsung SSDs sometimes can be a bit problematic with the power transitions.
      My ComputersSystem Spec

  3.    05 Jun 2016 #13

    axe0 said: View Post
    If disabling fast startup doesn't help then you have hardware problems, though that would be slightly odd with the circumstance that only a crash occurs at shutdown however Samsung SSDs sometimes can be a bit problematic with the power transitions.
    Thank you, but disabling fast startup doesn't help as I've already tried it at first place Besides, I can say it's super odd because I have no problem with shutdown/restart in safe mode :| Now, thing became worse as when I shutdown the laptop, it just stays there for a while, then BSOD, then automatically restart (with no dump). The last time that I got the dump file was when I shutdown... it stays for a while, then BSOD, then automatically turn off.

    This forum is my last hope... so... what should I do now
      My ComputerSystem Spec


  4. Posts : 12,127
    Windows 10 Pro
       05 Jun 2016 #14

    I forgot that you disabled fast startup already in previous installation

    Did the problem also occur before you installed the SSD?
    How did you install Windows again? Was it a clean install where you deleted all partitions from the previous installation?
      My ComputersSystem Spec

  5.    05 Jun 2016 #15

    I haven't experienced this before. Regarding Windows installation, it's a fresh install without any data. Here are the things that I did throughout my SSD upgrade:
    - Remove old HDD, replace by SSD and install Windows 10 successfully on it. (I remember that everything is still normal at this time... not really sure though)
    - Remove DVD drive, replace by a Caddy bay with new Hitachi 500GB HDD.
    - Realize that the SSD disk was formatted with MBR, while I want to have GPT disk format.
    +Research on Internet, read somewhere that I must enable UEFI boot in BIOS => open BIOS setting but found no UEFI option there (at this stage, I edit some settings as animated logo, disable legacy usb boot but already revert to default now).
    +Research more on Internet, found out that the USB to install Windows must be formatted in FAT32 => download Rufus program and make the USB boot => successfully install Windows on SSD (with GPT disk format)
    - And then I have this constant failure

    Things that I already tried:
    - Reinstall/Reset/SFC Scan/DISM Windows 10 => failure
    - Replace the SSD with old HDD (with all old data, Windows, settings,...) => failure @@
    - Boot in Safe Mode => work as normal
      My ComputerSystem Spec


  6. Posts : 12,127
    Windows 10 Pro
       05 Jun 2016 #16

    Thanks for your description about what you've done

    A quick view in the manual of your laptop shows that the UEFI boot option in the BIOS is present in the 'Boot' part.
    Is your BIOS set to enable UEFI boot?
      My ComputersSystem Spec

  7.    05 Jun 2016 #17

    That's what I really want to find out as there's nothing in my BIOS I'm now looking for some way to reset/restore the BIOS to the firmware from ASUS website, but it says I already had the latest one and does not allow me to flash it again @@
    Last edited by M150; 21 Jun 2016 at 08:25.
      My ComputerSystem Spec


  8. Posts : 12,127
    Windows 10 Pro
       05 Jun 2016 #18

    You indeed have the latest version and it seems the BIOS mode is UEFI.

    I've requested help for this problem, my guess is that the problem lies with your BIOS, UEFI and GPT but I'm not 100% sure of a proper next step without reinstalling with MBR format.
      My ComputersSystem Spec

  9.    05 Jun 2016 #19

    It's hard to tell, but for your information, my old HDD was in GPT format and it had no problem until I did all of these. I even tried to put it back (as I said above) but still have the same issue. So I think there must be something wrong with my BIOS and those UEFI stuff since some person said that they also had problem with this BIOS by simply adjust some basic setting as animated logo (and it's exactly what I did).

    I highly appreciate all of your help and may willing to try any possible way you would like to have to rectify this crazy headache. Thanks mate!
      My ComputerSystem Spec


  10. Posts : 12,127
    Windows 10 Pro
       05 Jun 2016 #20

    You have tried to revert back the changes by loading the optimal default settings I understood from your post wherein your described what happened?
      My ComputersSystem Spec


 
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