Just to note, I may have not answered all questions but I have as many as I could. For some questions I would like to see the result of System File Checker, see the end of this post for how to perform a system check and uploading the log of it.
Yes please, in this way I can see new events and give a new analysis
Do you want me to post new zip here?
I suggest that you write down what you want and what that guy would do for you, try to do research about what you want and see what the results are compared to what the tech would do. This will help you to approach the tech in a better way, because you know better what you are talking about
How would you like me to approach this?
OEM compatibility isn't really something I would call very interesting, but that is my opinion.
Facts - we like facts. That's what I thought. He didn't dispute me on his reply, but instead taught me about OEM compatibility. (I told you that I would ask him, even though I clarified that you meant support, not compatibility - Pedant.)
Yes, if one doesn't know how to properly read dumps and other files that are asked for.
I was wondering why he - John at MS - didn't say anything about removing the programs you suggested that I immediately uninstall. To that point, are other interpretations from reading my dumps and zips (plural) conceivable?
There can be a few reasons why someone doesn't suggest to remove such programs, like that they don't ask for such data as they do not think it is necessary.
But coming back to
"The dumps clearly show that Firefox is corrupting memory in a way that makes Windows unstable, so Windows is blue-screening itself to prevent ongoing corruption. The fault itself is somewhere in Firefox, and we don't have the possibility of debugging that."Either I'm not properly reading the dumps or am missing something or he is just very wrong, I have only once seen Firefox as a cause because of extensions/plugins being very improper coded from other developers but not from Firefox directly.
Not a problem, you can learn it yourself in a matter of time if you want it. Asking others for help is a good way to extend yourself so you learn things from a different view
I know and I do not know how to read it - but ----Some intuition and logic might offer the location/culprit. That might be half the battle. Then Anthony can take over when I can't complete it.
In simple words, a change has corrupted data that could allow malicious things to happen.
What was the kernel security error?
Could you please make a screenshot of your UAC setting and check following tutorial
Account Type - Change in Windows 10 - Windows 10 Forums
Most of these errors occur when an unexpected shutdown has occured, these can be ignored.
What Event Viewer errors can I fix/eliminate - especially repeated service (and other) errors during BSODs?
That should easily be possible, though it can happen that some user settings are changed to default when running programs for 'cleaning' the system.
can I permanently change Control Panel to small icons?
System File Check
Please try following:
- Open an admin command prompt
- Copy/paste "sfc/scannow" (without quotes) and press enter
- When it finished reboot your system
- Open again an admin command prompt
- Enter sfc/scannow again
If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at %systemroot%\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
Make a photo of SFC and post it.