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  1. Joined : May 2016
    Posts : 7
    Microsoft Windows 10 Enterprise 64-bit
       31 May 2016 #1

    BSOD in random interval--system_service_exception (netio.sys)


    I am crazy for suffering the frequent BSOD.

    2 weeks ago, the BSOD issue was like auto restart frequently without any notice. And it incurred in any situation, such as browsing any website from Chrome (v51), working by Word (it ruined my assignment), downloading big files over night (it restarted when I slept so that the download process stopped), etc. Actually it has influenced my normal use.

    Recently, IDK what happens but the auto restart shows a blue screen with notice 'system_service_exception (netio.sys)'. Ok, it finally gives me a reminder of restart but the problem still is not solved.

    I help many guys to install windows 10 enterprise 64bit but only my laptop suffers the auto restart.

    I updated a vary of system information by log collector. Zip file containing minidumps and other files attached. Hope for any help.

    Just updated the new system information without pirated programs.

    Any problem, just remind me.

    Update: After a week test, it doesn't automatically restart again. So I think the problem is definitely the software of
    ASUS ROG Game First II. Thank you for all guys helping me to analyse and solve the problem.
    Last edited by c041137; 05 Jun 2016 at 05:32.
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       31 May 2016 #2

    Please remove all pirated programs and such from your system before we can start troubleshooting.
    The Forum Rules is meant for everything regarding piracy
    • Discussing it,
    • Asking for guidance,
    • Asking for a crack,
    • The use of it,
    • Etc.

    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
      My System SpecsSystem Spec


  3. Joined : May 2016
    Posts : 7
    Microsoft Windows 10 Enterprise 64-bit
       31 May 2016 #3

    axe0 said: View Post
    Please remove all pirated programs and such from your system before we can start troubleshooting.
    The Forum Rules is meant for everything regarding piracy
    • Discussing it,
    • Asking for guidance,
    • Asking for a crack,
    • The use of it,
    • Etc.
    Would you mind telling me which programs are pirated? I believe most of my programs are genuine, including OS, office, games, and some free software.
    I really don't know which one has problem. Thank you for your help!
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    Standish, Lancashire
    Posts : 4,765
    Windows 10 Pro x64
       31 May 2016 #4

    A quick look at your host file shows you are blocking adobes activation servers and I know of no other reason than piracy for doing that.
      My System SpecsSystem Spec


  5. Joined : May 2016
    Posts : 7
    Microsoft Windows 10 Enterprise 64-bit
       31 May 2016 #5

    z3r010 said: View Post
    A quick look at your host file shows you are blocking adobes activation servers and I know of no other reason than piracy for doing that.
    Sorry, i definitely use pirated adobe acrobat dc. Actually, I rarely use it while I prefer adobe reader. I used it for fixing my pdf for several times. I thought I would use it only for once or twice so that i just download it.

    I have uninstalled it and recovered hosts. I upload the system information again.

    Any problem just tell me.

    Thanks for help!
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       31 May 2016 #6

    Please remove ASUS software, it is known for causing BSODs as it does with your system.
    The NFC_Driver.sys driver is from ASUS ROG Game First II, but many (if not all) ASUS programs are known for causing BSODs.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8009f360e28, ffffd0002169d110, 0}
    
    *** WARNING: Unable to verify timestamp for NFC_Driver.sys
    *** ERROR: Module load completed but symbols could not be loaded for NFC_Driver.sys
    Probably caused by : NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+60 )
    
    Followup:     MachineOwner
      My System SpecsSystem Spec


  7. Joined : Sep 2015
    Posts : 26
    Windows 10 Pro 32 Bit
       31 May 2016 #7

    Hi,

    Look here for some updated Windows 10 drivers for your network card: -

    Intel - Dual Band Wireless - AC 7260
      My System SpecsSystem Spec


  8. Joined : May 2016
    Posts : 7
    Microsoft Windows 10 Enterprise 64-bit
       31 May 2016 #8

    axe0 said: View Post
    Please remove ASUS software, it is known for causing BSODs as it does with your system.
    The NFC_Driver.sys driver is from ASUS ROG Game First II, but many (if not all) ASUS programs are known for causing BSODs.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8009f360e28, ffffd0002169d110, 0}
    
    *** WARNING: Unable to verify timestamp for NFC_Driver.sys
    *** ERROR: Module load completed but symbols could not be loaded for NFC_Driver.sys
    Probably caused by : NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+60 )
    
    Followup:     MachineOwner

    Thank you for helping!
    I suffer the problem for so many times. I will uninstall ASUS ROG Game First II at first, and then if it incurs again, i will uninstall all ASUS software.
      My System SpecsSystem Spec


  9. Joined : May 2016
    Posts : 7
    Microsoft Windows 10 Enterprise 64-bit
       31 May 2016 #9

    Lottiemansion said: View Post
    Hi,

    Look here for some updated Windows 10 drivers for your network card: -

    Intel - Dual Band Wireless - AC 7260

    Thank you for reminding!
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       31 May 2016 #10

    Most laptop manufactures provide altered drivers, installing drivers from a different source usually causes more harm than good.
    If you want to update your drivers, download them from ASUS.
      My System SpecsSystem Spec


 
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