Consistant Crashes/Freezes/Bluescreens


  1. Posts : 3
    Windows 10 Pro
       #1

    Consistant Crashes/Freezes/Bluescreens


    Firstly Apologies for the double post. I had previously been linked to the performance & maintenance forums while researching my issue.

    Firstly, I've had no problems with windows 7 ever. Decided to upgrade to Windows 10 last year and used the free upgrade to do it.

    Upgraded my pc around January this year, before the upgrade I wasnt having any of these issues.
    Processor: Intel Core i7 6700K
    32GB of RAM
    Mobo: MSI Z170A GAMING M5 (MS-7977)
    GFX: 2047MB NVIDIA GeForce GTX 980 Ti (Gigabyte)
    Got 2x SSD inside too.
    Upon this new rig, i made a fresh install of Win 10 and have had nothing but issues ever since

    Mostly but not always when gaming, ill get a loud noise from speakers, followed by having to hard reset the machine.
    sometimes while on desktop ill get blue screens with varying error messages (its rarely the same one).
    Other times, game will just randomly close midway through playing.

    Things I've tried:
    Reformatted both SSDs and Fresh install.
    Memtested my RAM.
    DISM /Online /Cleanup-Image /RestoreHealth
    Tweeked some motherboard power ratios based on articles read (Reset bios after this didnt work)
    All Drivers are up to date including GFX.

    C:\WINDOWS\system32>SFC /scannow - Returns the following message:


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.


    Im really at a loss of what to do, after spending the best part of £1,000 on parts i don't really want to have to buy anything else. If anyone has seen/heard of this problem and could offer some fix's I would be super grateful!

    I've recently used CC cleaner so im not sure if the following will have any of the information you needed but I've included it anyway
    Attachment 82453
    Last edited by Lockstop; 30 May 2016 at 15:13.
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #2

    The dump indicates a problem with NNSPRV.sys:
    Code:
    ffffd000`276f8de8  fffff801`3c008224Unable to load image \SystemRoot\system32\DRIVERS\NNSPRV.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for NNSPRV.sys
    *** ERROR: Module load completed but symbols could not be loaded for NNSPRV.sys
     NNSPRV+0x18224
    
    ffffd000`276f8418  fffff801`3bd70000*** WARNING: Unable to verify timestamp for NNSNAHSL.sys
    *** ERROR: Module load completed but symbols could not be loaded for NNSNAHSL.sys
     NNSNAHSL
    NNSPRV.sys and NNSNAHSL.sys belongs in most cases to product Nano Network Security and is developed by Panda Security,

    If you are using this software uninstall it and run with the built-in Windows Defender to test with. If that resolves the problem, stay with Windows Defender (it's what I use) or install a different AV prog4ram.
      My Computers


  3. Posts : 3
    Windows 10 Pro
    Thread Starter
       #3

    Ztruker said:
    The dump indicates a problem with NNSPRV.sys:
    Code:
    ffffd000`276f8de8  fffff801`3c008224Unable to load image \SystemRoot\system32\DRIVERS\NNSPRV.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for NNSPRV.sys
    *** ERROR: Module load completed but symbols could not be loaded for NNSPRV.sys
     NNSPRV+0x18224
    
    ffffd000`276f8418  fffff801`3bd70000*** WARNING: Unable to verify timestamp for NNSNAHSL.sys
    *** ERROR: Module load completed but symbols could not be loaded for NNSNAHSL.sys
     NNSNAHSL
    NNSPRV.sys and NNSNAHSL.sys belongs in most cases to product Nano Network Security and is developed by Panda Security,

    If you are using this software uninstall it and run with the built-in Windows Defender to test with. If that resolves the problem, stay with Windows Defender (it's what I use) or install a different AV prog4ram.
    I've always used AVG Free until this new build, now I'm using panda. Not sure how I hadn't pieced that together. Hope this works!! thanks in advance!
      My Computer


  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #4

    Good luck, let me know how you make out.
      My Computers


  5. Posts : 3
    Windows 10 Pro
    Thread Starter
       #5

    Ztruker said:
    Good luck, let me know how you make out.
    So far no bluescreens or crashes. still having games just close on me though. maybe a gfx driver issue. will re-install the nvidea software and give ti a few days. thanks for sorting my other issues out!
      My Computer


  6. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #6

    Looks like you have the latest Nvidia driver, 368.22.

    Try removing half the ram and test. If the same, swap removed and installed and test again. Do this instead of testing the ram with memtest86+ as it would take a long, long time with 32GB.

    You might want to try running Driver Verifier and see if that gives us a clue to the problem:

    Driver Verifier is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Warning:
    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier.
      My Computers


  7. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #7

    Also update your BIOS. You have version 1.8 and there is a 1.9 available on the MSI site: Support For Z170A GAMING M5 | MSI Global | Motherboard - The world leader in motherboard design
      My Computers


 

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