Windows 10: BSOD while playing video games. Solved

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  1.    28 May 2016 #1

    BSOD while playing video games.


    So I've been having bsod problems for the past month or so and they seem to always happen when I'm playing games, mainly Ark:Survival evolved and Overwatch. It doesn't happen after a few minutes or anything but after a long gaming session like 5-8 hours it would bsod. Here is my dm log.


    Updated dm log
    Last edited by Narcken; 02 Jun 2016 at 21:00.
      My ComputerSystem Spec


  2. Posts : 11,515
    Windows 10 Pro
       29 May 2016 #2

    Hi Narcken,

    Welcome to the 10forums

    Please remove AVG and use Windows Defender as alternative while troubleshooting
    AVG uninstall: How to uninstall AVG software | AVG
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff800ded8424a, 2, fffff800dee87330, 2}
    
    *** WARNING: Unable to verify timestamp for avgidsdrivera.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
    
    Could not read faulting driver name
    Probably caused by : avgidsdrivera.sys ( avgidsdrivera+1fe76 )
    
    Followup:     MachineOwner
    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
    Attachment 82218
    Code:
    0: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff801`82ea0000 fffff801`83aed000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue May 10 00:56:41 2016 (573115A9)
        CheckSum:         00C1B0BA
        ImageSize:        00C4D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  3.    29 May 2016 #3

    Ok thank you for the fast response. I'll give it a shot and get back to you .
      My ComputerSystem Spec

  4.    02 Jun 2016 #4

    So heres an update, removed avg, did the clean uninstall then reinstalled nvidia drivers. My computer blue screened 3 times within the past 4 days. Once while i was doing a sfc scan, and twice while playing overwatch.

    Missed the part about only installing the graphics drivers and physx so doing that now.
      My ComputerSystem Spec


  5. Posts : 5,007
    Windows 10 Pro X64 15063.138
       02 Jun 2016 #5

    Run the DM Log collector again and upload the zip file here.
      My ComputersSystem Spec

  6.    02 Jun 2016 #6

    i cant figure out how to add an attachment to a new reply so i just changed the Start post to include the new DM log.
      My ComputerSystem Spec


  7. Posts : 11,515
    Windows 10 Pro
       03 Jun 2016 #7

    With a new reply you have to click on 'Go advanced' to upload a zip file.

    Please do NOT install any 3rd party AV.
    Code:
    Start Menu\Programs\AVG Zen	Public:Start Menu\Programs\AVG Zen	Public
    Missed the part about only installing the graphics drivers and physx so doing that now.
    Is there any crash that happened after you've done this?
      My ComputersSystem Spec

  8.    03 Jun 2016 #8

    Odd i thought i already uninstalled AVG from my computer. I'll look into fully removing it.
    Is there any crash that happened after you've done this?
    I'll give it two days to see if it has crashed. If it has I'll post another dm log.
      My ComputerSystem Spec

  9.    03 Jun 2016 #9

    Well I think i fully removed avg from my computer. And this time i only installed nvidia graphics and physx driver. Here is the new DM log.
      My ComputerSystem Spec


  10. Posts : 11,515
    Windows 10 Pro
       04 Jun 2016 #10

    Just to make sure there is nothing wrong with the memory



    BSOD while playing video games. Diagnostic Test BSOD while playing video games.
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.



    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff803278d1c50, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
      My ComputersSystem Spec


 
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