Windows 10: Daily BSOD's and Mouse Issues (Ongoing since purchase 2/14)


  1. Posts : 1
    Windows 10 Pro x64
       28 May 2016 #1

    Daily BSOD's and Mouse Issues (Ongoing since purchase 2/14)


    Purchased the computer from eBay and had it upgraded with a few options back in 2014. Used to get a BSOD once or twice a week, but now they happen multiple times daily. Sometimes when I'm in the middle of something (can be anything) or in the middle of the night when nothing is going on (I hear the welcome sounds through the speakers letting me know the computer rebooted). I'm about ready to throw the computer out the window. I've ran chkdisk, memtest86, Dell systems tests, replaced the hard drive, wrote zeros to the drive and started from scratch but nothing seems to help. Many of the errors seem to point to ntoskrnl.exe, athw10x.sys, or usb3.0 (not exclusively, but most of the time)

    Another issue I've been having since upgrading to Windows 10 is that when the computer restarts or boots the curser will not move, but the right and left click will work. Unplugging and reinserting the usb cord will resolve the issue. Tried multiple sets of mice and they all do the same thing. Have deleted the mouse drivers and usb 2.0/3.0 drivers and reinstalled with no luck.

    Any help would be amazing! Thanks in advance!

    Attachment 82174
      My ComputerSystem Spec


  2. Posts : 12,502
    Windows 10 Pro
       29 May 2016 #2

    Hi tomfohr15,

    Welcome to the 10forums

    Please remove either of the 2 memory models, running mixed memory can cause many problems.
    Code:
    [Memory Device (Type 17) - Length 34 - Handle 0031h]
      Physical Memory Array Handle  002bh
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          2048MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                DIMM4
      Bank Locator                  [String Not Specified]
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Micron
      Serial Number                         
      Asset Tag Number                        
      Part Number                   8JTF25664AZ-1G6M1 
    [Memory Device (Type 17) - Length 34 - Handle 0033h]
      Physical Memory Array Handle  002bh
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                DIMM2
      Bank Locator                  [String Not Specified]
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Hynix/Hyundai
      Serial Number                         
      Asset Tag Number                        
      Part Number                   HMT451U6AFR8C-PB
      My ComputersSystem Spec


 

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