1.    28 May 2016 #1
    Join Date : May 2016
    Posts : 5
    Windows 10 pro

    BSOD While playing Xcom2 0x00000124 whea_uncorrectable_error


    I Recently got Xcom 2 and while playing it i got a restart and when i was playing it again i got a BSOD, Any suggestions in whats going on? No other game causes any trouble. Just this one.Attachment 82168
    hal.dll+35f1f and ntoskrnl.dll seem to be a problem i have no idea really
    Last edited by StarOfDeath; 28 May 2016 at 16:29. Reason: More info
      My ComputerSystem Spec
  2.    29 May 2016 #2
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Hi StarOfDeath,

    Welcome to the 10forums

    Please remove 1 of the 2 models of your memory, running mixed memory can cause many problems.

    Code:
    [Memory Device (Type 17) - Length 34 - Handle 0032h]
      Physical Memory Array Handle  002ch
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                Node0_Dimm2
      Bank Locator                  Node0_Bank0
      Memory Type                   18h - Specification Reserved
      Type Detail                   4080h - Synchronous
      Speed                         800MHz
      Manufacturer                  Kingston          
      Serial Number                             
      Asset Tag Number                            
      Part Number                   KHX1600C9D3/4
    [Memory Device (Type 17) - Length 34 - Handle 0034h]
      Physical Memory Array Handle  002ch
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                Node0_Dimm3
      Bank Locator                  Node0_Bank0
      Memory Type                   18h - Specification Reserved
      Type Detail                   4080h - Synchronous
      Speed                         800MHz
      Manufacturer                  Kingston          
      Serial Number                             
      Asset Tag Number                            
      Part Number                   KHX1600C10D3/
      My ComputersSystem Spec
  3.    29 May 2016 #3
    Join Date : May 2016
    Posts : 5
    Windows 10 pro
    Thread Starter

    Weird


    Quote Originally Posted by axe0 View Post
    Hi StarOfDeath,

    Welcome to the 10forums

    Please remove 1 of the 2 models of your memory, running mixed memory can cause many problems.

    Code:
    [Memory Device (Type 17) - Length 34 - Handle 0032h]
      Physical Memory Array Handle  002ch
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                Node0_Dimm2
      Bank Locator                  Node0_Bank0
      Memory Type                   18h - Specification Reserved
      Type Detail                   4080h - Synchronous
      Speed                         800MHz
      Manufacturer                  Kingston          
      Serial Number                             
      Asset Tag Number                            
      Part Number                   KHX1600C9D3/4
    [Memory Device (Type 17) - Length 34 - Handle 0034h]
      Physical Memory Array Handle  002ch
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                Node0_Dimm3
      Bank Locator                  Node0_Bank0
      Memory Type                   18h - Specification Reserved
      Type Detail                   4080h - Synchronous
      Speed                         800MHz
      Manufacturer                  Kingston          
      Serial Number                             
      Asset Tag Number                            
      Part Number                   KHX1600C10D3/

    Did and same problem. it isnt ram related. like i said the problem only occurs and just only when playing Xcom 2 no other game does anything nor any program its just that game which i dont know why maybe heat? i have no idea but ram isnt the problem i tried both models separately and they work just fine the same as together but thanks!

    i think it is heat related on the cpu its quite hot in here these days and i also open the side panel of my CPU and it appears to stop giving me the BSOD so maybe thats the problem, i will just clean my pc from dust and close the panel to see if thats the problem i think it is
      My ComputerSystem Spec
  4.    30 May 2016 #4
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Please note that the memory was only a suggestion from a BSOD that can be difficult to diagnose.

    The 0x124 is in most cases referred as a hardware error because of WHEA, Windows Hardware Error Architecture, that gets the message from the CPU that a hardware error has occured. Though a hardware error report can occur due to overclocking, overheating, improper cooling, improper seating, incompatibility, hardware failure, drivers and even software.
      My ComputersSystem Spec
  5.    30 May 2016 #5
    Join Date : May 2016
    Posts : 5
    Windows 10 pro
    Thread Starter

    I see . I made all cooling possible and removed all dust I'm still getting the same problem so it's not heat related ram isn't it gpu isn't it cpu not sure I would guess no i mean everything works fine except for that game
      My ComputerSystem Spec
  6.    30 May 2016 #6
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Please provide a new zip from the DM Log Collector for analysis, I cannot help properly without new data when another BSOD has occured.
      My ComputersSystem Spec
  7.    31 May 2016 #7
    Join Date : May 2016
    Posts : 5
    Windows 10 pro
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Please provide a new zip from the DM Log Collector for analysis, I cannot help properly without new data when another BSOD has occured.
    Ok so i tested gpu, cpu and memory it appears that the same happens but i found one thing while i was using prime95 my pc froze and on a worker gave me 1 error i did it more than once and my pc froze everytime, i disabled turbo from my cpu and when i ran prime now it restarted. but while playing Xcom2 it stills gives me BSOD so maybe the cpu is faulty Attachment 82497 there are all the bsods i have had. While using prime however it does not give me any bsod i ran memtest and it did not gave me any problem. so prime is the only one making my pc freeze. Any ideas?
      My ComputerSystem Spec
  8.    31 May 2016 #8
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Prime95 stress tests the CPU and tests part of the memory too depending on what test you used in Prime95. If a worker gives errors then you should replace the CPU.
    What memtest did you ran?
      My ComputersSystem Spec
  9.    31 May 2016 #9
    Join Date : May 2016
    Posts : 5
    Windows 10 pro
    Thread Starter

    xx


    memtest86+ So the thing is that the cpu onlly fails at high stress so i guess i got a faulty cpu... i have never had any problems with anything or any game but xcom i guiess because it is poorly optimized it applies stress into my cpu until it reaches the faulty part, i guess the only thing is to test it. using another processor. mmhh. i got my 8350 no so long ago thats quite awful i will have to check warranty bad luck i guess :/
    i used every single test on prime95 with the same results
      My ComputerSystem Spec

 


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