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  1.    03 Jun 2016 #11
    Join Date : May 2016
    Posts : 25
    Windows 10 Ultimate-N x64 bit
    Thread Starter

    It seems every time I run the log collector now, the zip files show up after a desktop refresh, and then appear empty. This has occurred after a system restart too. Sorry to be such a pain, this is just as infuriating for me. The log collector has worked in the past, not sure why it doesn't now.
      My ComputerSystem Spec
  2.    04 Jun 2016 #12
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    Try the .bat version.
    Attachment 83200
      My ComputersSystem Spec
  3.    04 Jun 2016 #13
    Join Date : May 2016
    Posts : 25
    Windows 10 Ultimate-N x64 bit
    Thread Starter

    Hope this works.
      My ComputerSystem Spec
  4.    05 Jun 2016 #14
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:
      My ComputersSystem Spec
  5.    05 Jun 2016 #15
    Join Date : May 2016
    Posts : 25
    Windows 10 Ultimate-N x64 bit
    Thread Starter

    I uninstalled CCleaner and rebooted, then I ran the batch file and it dumps "_zipIt", "temp", and an empty zip folder (only visible after refreshing the desktop) to the desktop, and if I use the executable, it dumps an empty zip folder and the SFdebugFiles folder which, upon opening, says the file cannot be located, then promptly deletes itself.

    I really don't understand where this issue is coming from, I haven't made any significant changes to my system since the log collector stopped working (although it was working when I started this thread)

    I do apologize since this seems to not be a BSOD related issue, and I hope I can get back on track so you may better assist me, and I do not continue to waste your time. Thank you again for your continued support and patience.
      My ComputerSystem Spec
  6.    05 Jun 2016 #16
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    If you've used Ccleaner then you do not have any dumps, that is sometimes causing problems.

    The folder is deleted when the executable finished with collecting everything to cleanup a bit so you only have 1 file that you only need to upload.
      My ComputersSystem Spec
  7.    05 Jun 2016 #17
    Join Date : May 2016
    Posts : 25
    Windows 10 Ultimate-N x64 bit
    Thread Starter

    Alright so I did my best to examine the batch file and run what I could from cmd, then manually copied logs and some other stuff. I hope this gives you at least most of what you need.

    edit: noting a couple bluescreens involving drivers (one very recently that involved an intel integrated graphics driver) I installed the Intel driver update utility, and sure enough it found a chipset and integrated Graphics driver which I am now installing. I will keep you posted and see if I receive any more BSOD's
    Last edited by Frey767; 05 Jun 2016 at 20:59.
      My ComputerSystem Spec
  8.    06 Jun 2016 #18
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    I would suggest that you remove Avast and use Windows Defender while troubleshooting.
    Code:
    ffffd000`23da6460  fffff800`4fe36a50Unable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSP.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
     aswSP+0x56a50
      My ComputersSystem Spec
  9.    07 Jun 2016 #19
    Join Date : May 2016
    Posts : 25
    Windows 10 Ultimate-N x64 bit
    Thread Starter

    I have already removed all antivirus/antimalware except for Malwarebytes free, and Webroot. Would you like me to remove them? What would you like to see next?
      My ComputerSystem Spec
  10.    07 Jun 2016 #20
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    I would ask that you remove all 3rd party Anti-Virus software using the appropriate uninstall tool, Malwarebytes is not included as it is no Anti-Virus program, and use Windows Defender along with Malwarebytes
    If you have any problem with finding the appropriate tool, please let me know.
      My ComputersSystem Spec

 
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