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  1.    24 May 2016 #1
    Join Date : May 2016
    Posts : 5
    Windows 10

    Windows 10 Home - MEMORY_MANAGEMENT BSOD While shutting down


    Good evening, everybody

    I'm sorry to bother by asking for some help, but i got a weird BSOD just hours ago and i can't figure out what caused it. I tried BlueScreenView from Nirsoft but it gave me a not-so-helpful "ntoskrnl.exe caused it", which after some research i learned it doesn't help that much.
    While getting the blue screen and after the "Collecting info" status showed 100% it didn't reboot as it normally does, it simply froze, forcing me to force-shutdown the system by holding the power button.

    I searched on the other threads about MEMORY_MANAGEMENT BSOD but similar cases require specific debugging to find the culprit, and as i have no idea and couldn't find any tool that helped yours truly to get from rookie to pro, i decided to ask for help.

    I've attached the .zip file and followed the intructions on the "BSOD Post Guide". I'm sorry to bother and if i'm breaking any rule please let me know. I really hope someone can help me.

    Thank you in advance!
    ======
    (The same file, two times just in case)
    Attachment 81476
    Attachment 81476
      My ComputerSystem Spec
  2.    25 May 2016 #2
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

    An easy way would be by using a restore point prior the use.

    Please remove all pirated programs and such from your system before we can start troubleshooting.
    The Forum rules is meant for everything regarding piracy
    • Discussing it,
    • Asking for guidance,
    • Asking for a crack,
    • The use of it,
    • Etc.

    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
    Code:
    127.0.0.1                   activation.cloud.techsmith.com127.0.0.1                   oscount.techsmith.com
    127.0.0.1                   65.52.240.48
    127.0.0.1                   69.167.144.18
    127.0.0.1                   updater.techsmith.com
    127.0.0.1                   camtasiatudi.techsmith.com
    127.0.0.1                   tsccloud.cloudapp.net
    127.0.0.1                   assets.cloud.techsmith.com
      My ComputersSystem Spec
  3.    25 May 2016 #3
    Join Date : May 2016
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

    An easy way would be by using a restore point prior the use.

    Please remove all pirated programs and such from your system before we can start troubleshooting.
    The Forum rules is meant for everything regarding piracy
    • Discussing it,
    • Asking for guidance,
    • Asking for a crack,
    • The use of it,
    • Etc.


    Code:
    127.0.0.1                   activation.cloud.techsmith.com127.0.0.1                   oscount.techsmith.com
    127.0.0.1                   65.52.240.48
    127.0.0.1                   69.167.144.18
    127.0.0.1                   updater.techsmith.com
    127.0.0.1                   camtasiatudi.techsmith.com
    127.0.0.1                   tsccloud.cloudapp.net
    127.0.0.1                   assets.cloud.techsmith.com
    Oh, that explains it... I'm gonna have a word with some relative of mine.
    As for the programs, Removed: Done and Done (Also fot rid of Popcorn Time JIC). Sorry for that.

    But now i made a HUGE mistake: After removing the software i ran Ccleaner to get rid of the crumbs, and sadly, the minidump file as well.
    So now i'm going to upload the new debug file for you to check that i did as i was told, removing the software, and the old debug file (also found in my first post) containing the minidump and all the data moments after the BSOD incident last night.

    As for the Driver Booster warning: Thank you very much! That's solid advice that i will take as i wasn't aware of that. I'm gonna do exactly as you told. Good thing that i can revert drivers from the software itself.

    New Debug File (This one's for you to check i removed the software):Attachment 81505
    Old Debug File (This one's the one i need help with/Also found in my original post up there):Attachment 81506

    Thank you very much for your reply, and for helping me with my problem in advance!
      My ComputerSystem Spec
  4.    25 May 2016 #4
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Please configure Ccleaner at least to not remove dump files:


    Let me know how it goes without the DB3 drivers
      My ComputersSystem Spec
  5.    25 May 2016 #5
    Join Date : May 2016
    Posts : 5
    Windows 10
    Thread Starter

    So far so good, there's the list of the ones removed and manually installed:
    • 1x1 11b/g/n Wireless LAN PCI Express Half Mini Card Adapter
    • AMD SATA Controller
    • Lenovo 720P Cam
    • Realtek High Definition Audio
    • Realtek PCIE Card Reader
    • Realtek PCIe GBE Family Controller
    • AMD High Definition Audio Device

    I haven't been able to relate those to he BSOD. Could one of them have been the culprit?
    I mean, i totally believe you and i'm gonna unistall DB3 and never use it or recommend it ever again, but those drivers have been installed for months, and just 'till now i got the BSOD. None of them has been updated in the past days, not even Windows has updated anything in the past days.

    Maybe some weird long-term failure from the drivers or something?
    Anyway, i've unchecked Ccleaner so it doesn't screw me ever again.
    Thanks for being attentive!
      My ComputerSystem Spec
  6.    25 May 2016 #6
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    The dump didn't blame any particular driver, but it is often being caused by drivers passing data to the wrong memory address.

    but those drivers have been installed for months, and just 'till now i got the BSOD. None of them has been updated in the past days, not even Windows has updated anything in the past days.
    This situation is often present, but there is always something that changed causing the problem though in most cases the user isn't aware of it or doesn't think about it. You can think of modifications like changing settings in Windows or programs or removing something or anything else.
      My ComputersSystem Spec
  7.    25 May 2016 #7
    Join Date : May 2016
    Posts : 5
    Windows 10
    Thread Starter

    Oh i see...Can't really think of anything right now, but i do appreciate your attention, responses and for explaining that.
    Everything seems to be fine right now. Should i mark this as solved or wait a few days first?
      My ComputerSystem Spec
  8.    25 May 2016 #8
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Preferable wait a few days to see if stability stays this way, after that you can mark this thread as solved
      My ComputersSystem Spec
  9.    26 May 2016 #9
    Join Date : May 2016
    Posts : 32
    win 10 or or 7 or klxubuntu

    I hope mine is solved by Friday been a week of screwed display
      My ComputerSystem Spec
  10.    30 May 2016 #10
    Join Date : May 2016
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Preferable wait a few days to see if stability stays this way, after that you can mark this thread as solved
    Problem seems to be solved
    Thank you very much for your assistance!
    I'll mark it as solved now
      My ComputerSystem Spec

 
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