1.    24 May 2016 #1
    Join Date : May 2016
    Posts : 9
    Windows 10 64-bit

    MS Edge Causing Reboots and BSOD?


    I am hoping to get some help with a problem I have had now for about 10 months.
    I have to say in advance I am not an expert like most of you but I am more than capable of following instructions to retrieve any logs from my system etc.

    To put my issue simply Microsoft Edge randomly reboot my system, on very rare occasions I get a BSOD with BAD_POOL_CALLER (This is very rare though).
    This can happen at any random time I am browsing using Edge on any given page at any time.
    Sometimes I can go a few days with no reboots sometimes twice in 30 minutes.
    Everything seems to freeze for about 1 second that the PC just reboots, I then log back in to Windows no problems and just carry on.

    My system is up to date regarding Windows updates, all my drivers are up to date, I have even done a few fresh installations to see if that helps.
    I have a Dell laptop, same OS, same AV software (Malwarebytes and Bitdefender) and on the Dell I have never had a single reboot whilst using Edge.

    I have added my DM Log Collector zip file as per the posting instructions.
    I last had 2 reboots yesterday morning and 1 in the evening (UK time) but nothing as of today, thatís how random this is.

    As a starting point what do people suggest I do next?
    I will regularly check this post and reply to any suggestions.

    Many thanks in advance for any help offered.
    Last edited by MRushbrooke; 25 May 2016 at 08:04. Reason: Spelling error
      My ComputerSystem Spec
  2.    24 May 2016 #2
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Hi MRushbrooke,

    Welcome to the 10forums

    Please remove Wise Memory Optimizer, it is a useless program that nobody needs.

    Please reinstall Malwarebytes using a fresh download
    MBAM Uninstall: https://support.malwarebytes.org/cus...are-?b_id=6438
    MBAM Download: Malwarebytes | Free Anti-Malware & Internet Security Software

    If a reinstallation doesn't help open Bitdefender, go to the modules, go to the firewall settings and uncheck 'Block port scans in the network'

    Let me know how it goes
      My ComputersSystem Spec
  3.    25 May 2016 #3
    Join Date : May 2016
    Posts : 9
    Windows 10 64-bit
    Thread Starter

    Thanks for your advice, I will follow your suggestions and let you know how I get on.
      My ComputerSystem Spec
  4.    25 May 2016 #4
    Join Date : May 2016
    Posts : 9
    Windows 10 64-bit
    Thread Starter

    I have just had another BSOD BAD_POOL_CALLER, it actually happened whilst I was adding this very thread to my favourites.
    It happened at 13:53 (GMT), I have run another DM Log Collector and posted it in case it shows anything new.

    I have only uninstalled Wise Memory Optimizer as per your suggestion prior to the BDOS.

    Hope this extra information helps.
      My ComputerSystem Spec
  5.    25 May 2016 #5
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Just to verify, you have reinstalled MBAM & disabled 'Block port scans in the network' in the Bitdefender firewall settings?
      My ComputersSystem Spec
  6.    25 May 2016 #6
    Join Date : May 2016
    Posts : 9
    Windows 10 64-bit
    Thread Starter

    When the BSOD occurred again I had only uninstalled Wise Memory Optimizer.
    I have now re-install MBAM and made the changes to BD's firewall setting.

    If I get any more BSOD's I will post here.
      My ComputerSystem Spec
  7.    25 May 2016 #7
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Just a FYI, both crashes have the same cause, the Malwarebytes Web Protection driver, an issue with Bitdefender & Malwarebytes since a recent period though there are many different solutions to solve it.
      My ComputersSystem Spec
  8.    28 May 2016 #8
    Join Date : May 2016
    Posts : 9
    Windows 10 64-bit
    Thread Starter

    So far so good
      My ComputerSystem Spec
  9.    28 May 2016 #9
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Good to hear

    Please mark this thread as solved if you think your problem is solved
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
Random BSOD Reboots
Hello! I have been trying to work on an older Asus K52f laptop that has been having BSOD issues for a while now. I have been unable to find a link to what triggers the BSOD so any help would be awesome. Thank you! 7272472724
BSOD Crashes and Debugging
Random BSOD and reboots
For the last month or so I have had random BSOD and rebooting instances. It doesn't seem to be related to any specific program, as far as i can tell. I have run diagnostics on my memory, cpu, and I have do a fresh install of my graphics drivers....
BSOD Crashes and Debugging
Solved Intermittent reboots / hangs (no BSOD or dump)
Hi all, this problem has been pestering me for months, but after failed attempts to fix it myself, I felt I should ask for help. I am running Windows 10 (64-bit), but this problem also occurred on 8.1 and 7 (both 64-bit) with clean installations....
General Support
Nvidia drivers won't install and causing reboots with no BSOD.
Bit of a long story but I'll try to be clear as I can be. So yesterday my system was working just fine, had windows 10 installed for a month. When I first install windows 10 the first nvidia driver I tried kept crashing. Change it to another...
Graphic Cards
I try to sign in, and my computer reboots. No BSOD, no error messages.
So, I just transitioned from Windows 7 to Windows 10, and now I can't access ANYTHING. I can type in my password, and click Next. That's it. It acts like the sign-in welcome screen and it says "(Something) Is not responding. Would you like to reboot...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 20:32.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums