MS Edge Casuing Reboots and BSOD? Solved

  1.    24 May 2016 #1

    MS Edge Causing Reboots and BSOD?


    I am hoping to get some help with a problem I have had now for about 10 months.
    I have to say in advance I am not an expert like most of you but I am more than capable of following instructions to retrieve any logs from my system etc.

    To put my issue simply Microsoft Edge randomly reboot my system, on very rare occasions I get a BSOD with BAD_POOL_CALLER (This is very rare though).
    This can happen at any random time I am browsing using Edge on any given page at any time.
    Sometimes I can go a few days with no reboots sometimes twice in 30 minutes.
    Everything seems to freeze for about 1 second that the PC just reboots, I then log back in to Windows no problems and just carry on.

    My system is up to date regarding Windows updates, all my drivers are up to date, I have even done a few fresh installations to see if that helps.
    I have a Dell laptop, same OS, same AV software (Malwarebytes and Bitdefender) and on the Dell I have never had a single reboot whilst using Edge.

    I have added my DM Log Collector zip file as per the posting instructions.
    I last had 2 reboots yesterday morning and 1 in the evening (UK time) but nothing as of today, thatís how random this is.

    As a starting point what do people suggest I do next?
    I will regularly check this post and reply to any suggestions.

    Many thanks in advance for any help offered.
    Last edited by MRushbrooke; 25 May 2016 at 08:04. Reason: Spelling error
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       24 May 2016 #2

    Hi MRushbrooke,

    Welcome to the 10forums :)

    Please remove Wise Memory Optimizer, it is a useless program that nobody needs.

    Please reinstall Malwarebytes using a fresh download
    MBAM Uninstall: https://support.malwarebytes.org/cus...are-?b_id=6438
    MBAM Download: Malwarebytes | Free Anti-Malware & Internet Security Software

    If a reinstallation doesn't help open Bitdefender, go to the modules, go to the firewall settings and uncheck 'Block port scans in the network'

    Let me know how it goes :)
      My ComputersSystem Spec

  3.    25 May 2016 #3

    Thanks for your advice, I will follow your suggestions and let you know how I get on.
      My ComputerSystem Spec

  4.    25 May 2016 #4

    I have just had another BSOD BAD_POOL_CALLER, it actually happened whilst I was adding this very thread to my favourites.
    It happened at 13:53 (GMT), I have run another DM Log Collector and posted it in case it shows anything new.

    I have only uninstalled Wise Memory Optimizer as per your suggestion prior to the BDOS.

    Hope this extra information helps.
      My ComputerSystem Spec

  5. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       25 May 2016 #5

    Just to verify, you have reinstalled MBAM & disabled 'Block port scans in the network' in the Bitdefender firewall settings?
      My ComputersSystem Spec

  6.    25 May 2016 #6

    When the BSOD occurred again I had only uninstalled Wise Memory Optimizer.
    I have now re-install MBAM and made the changes to BD's firewall setting.

    If I get any more BSOD's I will post here.
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       25 May 2016 #7

    Just a FYI, both crashes have the same cause, the Malwarebytes Web Protection driver, an issue with Bitdefender & Malwarebytes since a recent period though there are many different solutions to solve it.
      My ComputersSystem Spec

  8.    28 May 2016 #8

    So far so good
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       28 May 2016 #9

    Good to hear

    Please mark this thread as solved if you think your problem is solved :)
      My ComputersSystem Spec


 

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