1.    24 May 2016 #1
    Join Date : May 2016
    Posts : 3
    Windows 10 v1511

    Microsoft-Windows-Kernel-Power issues occur randomly


    Hi,

    My pc seems to freeze on random occasions.

    I've tried switching to other USB devices, unplugging my headset for a while but these actions didn't seem to have the desired effect. Currently my only external devices which I haven't switched yet are my 2 screens, utp cable and 2.1 speaker set. I was looking at external devices because my previous pc had simular issues.

    I've also tried searching on "331C3B3A-2005-44C2-AC5E-77220C37D6B4 0x8000400000000002" which to me seemed to be the only unique reference to my crashes. And found this video (Windows 8.1 and Windows 10 Event 41 Kernel-Power (Random Reboots) - YouTube) which basicly tells you to disable "Turn on fast startup(recommended)" in your system power settings. This obviously didn't have no effect.

    I own this pc for nearly 2 weeks now.

    DM Collector logs:
    Attachment 81395

    Kaasstick
      My ComputerSystem Spec
  2.    24 May 2016 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    In the windows error report there are many reports of
    +++ WER8 +++:
    Foutbucket , type 0

    Naam van gebeurtenis: PnPGenericDriverFound

    Antwoord: Niet beschikbaar

    Id van CAB-bestand: 0



    Handtekening van probleem:

    P1: x64

    P2: USB\VID_046D&PID_C31D&REV_6600&MI_01

    P3:

    P4:

    P5:

    P6:

    P7:

    P8:

    P9:

    P10:



    Toegevoegde bestanden:

    C:\Users\Remco\AppData\Local\Temp\WERF9F4.tmp.WERInternalMetadata.xml



    Deze bestanden zijn mogelijk hier beschikbaar:

    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_d76d8b5b6d1235111cba2429b88185335 a8d6f_00000000_17fad835



    Analysesymbool:

    Opnieuw zoeken naar oplossing: 0

    Rapport-id: 51bc470a-1de6-11e6-9920-d05099834967

    Rapportstatus: 8192

    Opgedeelde bucket:
    +++ WER9 +++:
    Foutbucket , type 0

    Naam van gebeurtenis: PnPRequestAdditionalSoftware

    Antwoord: Niet beschikbaar

    Id van CAB-bestand: 0



    Handtekening van probleem:

    P1: x64

    P2: HID\VID_046D&PID_C31D&REV_6600&MI_01&Col02

    P3: 10.0.0.0

    P4: 0413

    P5: input.inf

    P6: *

    P7:

    P8:

    P9:

    P10:
    Device Name: USB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC31D
    FF Driver: n/a
    In your specs you have a Logitech Ultraflat keyboard

    Look if there are drivers for this keyboard or if it is compatible with windows 10.

    If you have a other keyboard use this one for a while and see if the freezing stops.
      My ComputerSystem Spec
  3.    24 May 2016 #3
    Join Date : May 2016
    Posts : 3
    Windows 10 v1511
    Thread Starter

    Hi Lifetec,

    First of all thanks for taking the time to look into my case! It's greatly appreciated!

    As stated on: Ultra-Flat Keyboard - Logitech Support my keyboard doesn't seem to be supported in windows 10.

    Since I was testing the crashes with other USB devices I'm currently using the "Logitech k200" keyboard. Which according to the following url: Media Keyboard K200 - Logitech-ondersteuning has support for Windows 10 (if I'm not misinterpreting the information).

    My current setup (for testing purposes) differs a little:
    - keyboard: logitech k200
    - mouse: logitech m500

    Freezing occured with both the combinations (k200 + m500) and (mx510 + ultra-flat keyboard).

    I could also give this keyboard a try "http://support.logitech.com/en_us/product/deluxe-250-desktop" if that would be of any help?
      My ComputerSystem Spec

 


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