1.    23 May 2016 #1
    Join Date : Mar 2016
    Posts : 100
    Windows 10

    BSOD Video TDR Failure

    I'm trying to help a friend. She's had Windows 10 (32 bit) for a short time and suddenly, when she clicks on NEW to write a new message in her email, she gets an error called Video TDR Failure. She uses Live.com for her email. She will get the BSOD and then it says "recovering" and then will restart. But when she tries to compose a new email again the same thing happens. This is the only thing that is affected as far as she knows at this point. Everything else that she does on her computer is working.

    Does anyone know if there's anything she can do to fix this?
      My ComputersSystem Spec
  2.    24 May 2016 #2
    Join Date : Nov 2015
    Posts : 2,962
    64bit Win 10 Pro ver 1709 Build 16299.125

    She probably needs to do a video driver update. Get her to go to the manufacturers website for her graphics card and update her graphics card drivers.

    Try looking at this thread to see a similar problem: BSOD video tdr failure nvlddmkm.sys
      My ComputersSystem Spec


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