1. Joined : May 2016
    Posts : 5
    windows 10
       21 May 2016 #1

    BSOD when closing computer lid


    Hi, every time i close my computer lid, which is supposed to suspend the computer, it instead reboots causing bsod as i can see
    My computer is an asus n551jx running windows 10. I send the dump file attached
    thanks for helping

    Attachment 81023
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 May 2016 #2

    Hi mikel1,

    Welcome to the 10forums

    Please make a photo/video of the problem and upload it, if you make a video please upload it to youtube or a similar site that has the ability to change the speed of the video in case the problem is within a second or so gone, so we have an idea of what is happening, there are no event logs or dumps of the situation other than a power problem.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My System SpecsSystem Spec


  3. Joined : May 2016
    Posts : 5
    windows 10
       22 May 2016 #3

    i can make a video, but i think it wont help....the problem is when i close the laptop lid in order to suspend it, when i open the lid again the laptop is starting up (like a reboot)
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 May 2016 #4

    What are the power settings for power buttons and lid?
    Power Plan Settings - Change in Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec


  5. Joined : May 2016
    Posts : 5
    windows 10
       22 May 2016 #5

    They are all set to suspend
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 May 2016 #6

    Does the same problem happen when you change the options to sleep?
      My System SpecsSystem Spec


  7. Joined : May 2016
    Posts : 5
    windows 10
       22 May 2016 #7

    just closed the lid when set to sleep and no bsod. i can see it gives bsod when returning from suspension mode, right when i open the lid

    btw i think it might be an hardware problem because i replaced this computer for a new one (same model) while in the 30 days warranty and it always had bsod related to suspension like the "driver power state failure"
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 May 2016 #8

    A 0x9F would be more a driver not coming properly out of the suspension state or whatever state it is.

    To me it looks like there is a problem with that power option, but it may also be something else if you mean with a BSOD a bluescreen.
      My System SpecsSystem Spec


  9. Joined : May 2016
    Posts : 5
    windows 10
       22 May 2016 #9

    axe0 said: View Post
    A 0x9F would be more a driver not coming properly out of the suspension state or whatever state it is.

    To me it looks like there is a problem with that power option, but it may also be something else if you mean with a BSOD a bluescreen.
    the driver power state failure showed a blue screen, but in this situation when i close the lid (in order to suspend) and open it back again the computer just seems to reboot causing a crash as you can see in the log but no 'blue screen'
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       23 May 2016 #10

    I'm not sure what the root problem may be, but unless you want to save power I would suggest that you do not use that power option anymore and report this problem to Microsoft.
      My System SpecsSystem Spec


 


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