1.    21 May 2016 #1
    Join Date : May 2016
    Posts : 5
    windows 10

    BSOD when closing computer lid


    Hi, every time i close my computer lid, which is supposed to suspend the computer, it instead reboots causing bsod as i can see
    My computer is an asus n551jx running windows 10. I send the dump file attached
    thanks for helping

    Attachment 81023
      My ComputerSystem Spec
  2.    22 May 2016 #2
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Hi mikel1,

    Welcome to the 10forums

    Please make a photo/video of the problem and upload it, if you make a video please upload it to youtube or a similar site that has the ability to change the speed of the video in case the problem is within a second or so gone, so we have an idea of what is happening, there are no event logs or dumps of the situation other than a power problem.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My ComputersSystem Spec
  3.    22 May 2016 #3
    Join Date : May 2016
    Posts : 5
    windows 10
    Thread Starter

    i can make a video, but i think it wont help....the problem is when i close the laptop lid in order to suspend it, when i open the lid again the laptop is starting up (like a reboot)
      My ComputerSystem Spec
  4.    22 May 2016 #4
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    What are the power settings for power buttons and lid?
    Power Plan Settings - Change in Windows 10 - Windows 10 Forums
      My ComputersSystem Spec
  5.    22 May 2016 #5
    Join Date : May 2016
    Posts : 5
    windows 10
    Thread Starter

    They are all set to suspend
      My ComputerSystem Spec
  6.    22 May 2016 #6
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Does the same problem happen when you change the options to sleep?
      My ComputersSystem Spec
  7.    22 May 2016 #7
    Join Date : May 2016
    Posts : 5
    windows 10
    Thread Starter

    just closed the lid when set to sleep and no bsod. i can see it gives bsod when returning from suspension mode, right when i open the lid

    btw i think it might be an hardware problem because i replaced this computer for a new one (same model) while in the 30 days warranty and it always had bsod related to suspension like the "driver power state failure"
      My ComputerSystem Spec
  8.    22 May 2016 #8
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    A 0x9F would be more a driver not coming properly out of the suspension state or whatever state it is.

    To me it looks like there is a problem with that power option, but it may also be something else if you mean with a BSOD a bluescreen.
      My ComputersSystem Spec
  9.    22 May 2016 #9
    Join Date : May 2016
    Posts : 5
    windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    A 0x9F would be more a driver not coming properly out of the suspension state or whatever state it is.

    To me it looks like there is a problem with that power option, but it may also be something else if you mean with a BSOD a bluescreen.
    the driver power state failure showed a blue screen, but in this situation when i close the lid (in order to suspend) and open it back again the computer just seems to reboot causing a crash as you can see in the log but no 'blue screen'
      My ComputerSystem Spec
  10.    23 May 2016 #10
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    I'm not sure what the root problem may be, but unless you want to save power I would suggest that you do not use that power option anymore and report this problem to Microsoft.
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
BSOD After New Computer
Just finished building a new computer, however BSOD's twice with a faulty_hardware_corrupted_page and a memory_management error within the first few hours. Any help appreciated 66741
BSOD Crashes and Debugging
BSOD on my new computer
I have a problem with my new computer, i often get Blue Screens. I have reinstalled my computer, and i still get blue screens . I have removed my grafic card and i still get the blue screens, both in load and idle. Any help would be appreciated....
BSOD Crashes and Debugging
New Computer, New BSOD's
Just recently bought and built a computer and just started getting random BSOD's, normally not while playing games. I've tried to keep a close eye on my temps, and none have gotten above 85o C, but I'm still new to desktop computing and I am afraid...
BSOD Crashes and Debugging
Solved BSOD after closing CS:GO or Dota 2
I tried everything and anything known to man, but I still get these freezes after I close CS:GO for example. It doesn't happen every time, but once a day, it freezes and i have to hard reset the computer. I've reset my windows without keeping the...
BSOD Crashes and Debugging
BSOD when away from computer
Hey all, I am getting random crashes caused by ntoskrnl.exe when I am away from my computer. Not everytime I am away either. Haven't found another thread with the address I'm getting, so any help would be appreciated. PS in the logs there is...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 05:31.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums