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  1.    21 May 2016 #1
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,126
    Windows 10 Home 64-bit

    BSOD: Possibly caused by Errors on Hard Drive. Not sure...


    For more on this BSOD (Crash), please refer to C Drive Missing in Windows 10 - Page 3 - Windows 10 Forums.

    Attachment 81014
      My ComputersSystem Spec
  2.    21 May 2016 #2
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,126
    Windows 10 Home 64-bit
    Thread Starter

    That link to the BSOD doesn't work. So I am uploading a new one.
      My ComputersSystem Spec
  3.    21 May 2016 #3
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,126
    Windows 10 Home 64-bit
    Thread Starter
      My ComputersSystem Spec
  4.    21 May 2016 #4
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,126
    Windows 10 Home 64-bit
    Thread Starter

    Hello? Can someone tell me what happened here and why it crashed?
      My ComputersSystem Spec
  5.    21 May 2016 #5
    Join Date : Oct 2013
    Shasta County
    Posts : 1,073
    Win 10 Pro x64

    Unfortunately you need to be patient Jesse. This section is under served and over populated.

    You also didn't read the first post of this thread,

    Waiting for a response? Post here. - Windows 10 Forums

    Before posting in it, it is for those waiting longer than 24 hours.

    Unfortunately that is just how it is, so just be patient.
      My ComputerSystem Spec
  6.    22 May 2016 #6
    Join Date : Jun 2015
    Posts : 12,709
    Windows 10 Pro

    Hi Jesse,

    As you suspected the hard drive is having problems, it is possible that the hard drive is the root cause as the crash was caused by a memory access violation but that cannot be said with 100% certainty until it has been tested as a memory access violation has multiple causes.

    Please try to run following tests, read it carefully and provide the requested photos/screenshots, to identify what the situation is with the hard drive.
    Please note that the tests may cause the system to crash again due to the bad blocks, if this is the case then I recommend to backup the data that cannot be lost and replace the hard drive a.s.a.p. or let it be replaced if there is warranty covering this.




    BSOD: Possibly caused by Errors on Hard Drive. Not sure... Diagnostics Test BSOD: Possibly caused by Errors on Hard Drive. Not sure...
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Post screenshots/photos of the test results

    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the error scan,
    • the health,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    The event logs has many of these logs that started to show up 4 months ago.
    Code:
    Event[10414]:
      Log Name: System
      Source: disk
      Date: 2016-05-21T17:23:14.316
      Event ID: 153
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Cindy-PC
      Description: 
    The IO operation at logical block address 0x1c6d598 for Disk 0 (PDO name: \Device\00000029) was retried.
    
    Event[10415]:
      Log Name: System
      Source: disk
      Date: 2016-05-21T17:23:17.695
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Cindy-PC
      Description: 
    The device, \Device\Harddisk0\DR0, has a bad block.
      My ComputersSystem Spec
  7.    22 May 2016 #7
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Quote Originally Posted by axe0 View Post
    ...
    As you suspected the hard drive is having problems, it is possible that the hard drive is the root cause as the crash was caused by a memory access violation but that cannot be said with 100% certainty until it has been tested as a memory access violation has multiple causes.
    Axe,
    This BSOD thread is an offshoot thread: C Drive Missing in Windows 10 - Page 2 - Windows 10 Forums

    Chkdsk /R and Defrag (NavyLCDR post) were executed and then the BSOD.
    There should be event logs for the Chkdsk /R

    Backup the user data, check HDD cables, re-seat memory??

    Just some thoughts ...

    Bill
    .
      My ComputerSystem Spec
  8.    22 May 2016 #8
    Join Date : Jun 2015
    Posts : 12,709
    Windows 10 Pro
      My ComputersSystem Spec
  9.    22 May 2016 #9
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,126
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by axe0 View Post
    How do I upload the Event Viewer log?
      My ComputersSystem Spec
  10.    22 May 2016 #10
    Join Date : Jun 2015
    Posts : 12,709
    Windows 10 Pro

    On the right side in event viewer you see the options 'save selected events', save the log as .txt and upload the .txt file.
      My ComputersSystem Spec

 
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