1.    21 May 2016 #1
    Join Date : Feb 2016
    Posts : 9
    Windows 10 Pro 64 bit

    K_mode_exception_not_handled at reboot Event ID 1000 at random times


    Hello,


    I've been having some issues with Windows 10 Pro. On occasion when rebooting my PC after Grand Theft Auto V crashes, I get a BSOD right before the Windows 10 log in prompt I get a K_mode_exception_not_handled error.

    I'm also getting some event ID 1000 crashes while in GTA V (not sure if this the proper area to mention the event id 1000, apologies in advance if this is the wrong error to post that).

    I've attached my debug file. Thanks in advance for any help you might have to give.
      My ComputerSystem Spec
  2.    21 May 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,368
    Windows 10 Pro X64 16299.19

    The first thing I see is you are way behind in updates. You are at 10240, the current level is 10586.318.

    Please apply all Windows Updates then see how things stand.

    The dump points to MS6Filter.sys. It's description is "Gamer Mouse with Launch and OSD". Please find a newer driver for the mouse or replace it as it's driver is very old:

    Code:
    kd> lmvm MS6Filter
    start             end                 module name
    fffff800`e2280000 fffff800`e228c580   MS6Filter T (no symbols)           
        Loaded symbol image file: MS6Filter.sys
        Image path: \SystemRoot\System32\Drivers\MS6Filter.sys
        Image name: MS6Filter.sys
        Timestamp:        Mon Aug 01 01:41:03 2011 (4E363C6F)
        CheckSum:         00012C45
        ImageSize:        0000C580
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  3.    21 May 2016 #3
    Join Date : Feb 2016
    Posts : 9
    Windows 10 Pro 64 bit
    Thread Starter

    Thanks! My Windows update module in 10 isn't showing me that there are updates that need to be installed. Is there a way for me to force the updates? I''m using a thermaltake mouse that hasn't had any drivers for a long long time I'll replace that ASAP.

    Quote Originally Posted by Ztruker View Post
    The first thing I see is you are way behind in updates. You are at 10240, the current level is 10586.318.

    Please apply all Windows Updates then see how things stand.

    The dump points to MS6Filter.sys. It's description is "Gamer Mouse with Launch and OSD". Please find a newer driver for the mouse or replace it as it's driver is very old:

    Code:
    kd> lmvm MS6Filter
    start             end                 module name
    fffff800`e2280000 fffff800`e228c580   MS6Filter T (no symbols)           
        Loaded symbol image file: MS6Filter.sys
        Image path: \SystemRoot\System32\Drivers\MS6Filter.sys
        Image name: MS6Filter.sys
        Timestamp:        Mon Aug 01 01:41:03 2011 (4E363C6F)
        CheckSum:         00012C45
        ImageSize:        0000C580
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputerSystem Spec
  4.    21 May 2016 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,368
    Windows 10 Pro X64 16299.19

    If you click on the Start button, Settings, Updates 7 Security then Check for updates, you don't see anything?

    Click on Advanced options and make sure Defer feature updates is not checked.
      My ComputersSystem Spec
  5.    21 May 2016 #5
    Join Date : Feb 2016
    Posts : 9
    Windows 10 Pro 64 bit
    Thread Starter

    I think I may have updates deferred, or I may have changed the way updates are handled in the organization settings by accident. I'll check. All I see is an update for a Razer peripheral I no longer own.

    Update:
    I've attached a screen shot of what my advance updates settings look like. Defer is grayed out. I've looked at some guides to try to figure out how to fix it but no luck

    Quote Originally Posted by Ztruker View Post
    If you click on the Start button, Settings, Updates 7 Security then Check for updates, you don't see anything?

    Click on Advanced options and make sure Defer feature updates is not checked.
    Last edited by rubyred; 21 May 2016 at 13:18.
      My ComputerSystem Spec
  6.    21 May 2016 #6
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,368
    Windows 10 Pro X64 16299.19

    I suspect a GPEDIT (Group Policy) change because of the red notice: Some settings are managed by your organization
      My ComputersSystem Spec
  7.    21 May 2016 #7
    Join Date : Feb 2016
    Posts : 9
    Windows 10 Pro 64 bit
    Thread Starter

    I tried to reset my group policies, particularly the ones around Windows Updates no luck. I refreshed Windows, I'm in the process of reinstalling drivers and programs.

    Quote Originally Posted by Ztruker View Post
    I suspect a GPEDIT (Group Policy) change because of the red notice: Some settings are managed by your organization
      My ComputerSystem Spec
  8.    23 May 2016 #8
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,368
    Windows 10 Pro X64 16299.19

    Okay, thanks for letting me know. Hope that fixes the problem. Make sure when you're done you are at the latest 10586.318 level.
      My ComputersSystem Spec

 


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