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  1.    20 May 2016 #1
    Join Date : May 2016
    Posts : 8
    Windows 10 Pro x64

    CLOCK_WATCHDOG_TIMEOUT 101 BSOD on cold boot


    Hi, I am a system administrator in the company I work for.
    One user's pc has a frequent BSOD error (see title).
    Most of the time BSODs happen in the morning, when the user turns on the pc, but sometimes he gets BSOD also during the day.
    The pc has Windows 10 Pro x64 (upgraded from Windows 7).
    I uploaded the data collected with DM Log collector.
    The pc model is Dell Studio XPS 435 MT.
    PS: I just run the sfc /scannow command, but the command didn't found any problem.
      My ComputerSystem Spec
  2.    20 May 2016 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Both dumpfiles are:
    Code:
      *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 101, {18, 0, ffffd00130c79180, 3}
    
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CLOCK_WATCHDOG_TIMEOUT (101)
    An expected clock interrupt was not received on a secondary processor in an
    MP system within the allocated interval. This indicates that the specified
    processor is hung and not processing interrupts.
    Arguments:
    Arg1: 0000000000000018, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: ffffd00130c79180, The PRCB address of the hung processor.
    Arg4: 0000000000000003, 0.
    As you can read the dump file does not point to something specific.
    Usual causes of this bugcheck: Device driver, BIOS bug, hardware defect (see Significant Posts section below)
    Your real aim is to give yourself the best possible chance of discovering a software cause for the target processor to go unresponsive, and thereby avoid the most obvious conclusion - that the processor is periodically unresponsive because of hardware-level defects

    I can confidently tell you that the browsers, apps, and games cannot be the root cause of this problem, even though I don't doubt your observation that the operation of certain software seems to more easily trigger the crash. What you're looking for will be in one of the following categories:

    a) BIOS bug
    b) a driver whose activity is causing the target processor to lock up
    c) a hardware defect (temperature, voltage, dust, RFI, outright borkedness...)
    - H2SO4
    Bios: you have already the latest version 1.1.4. but it is from 2009!

    Drivers:
    Looking through your driver modules:
    tpg64win7 Wed Nov 23 16:00:40 2011
    Driver Description: TP-link Gigabit PCI Express network adapter driver
    Driver Update Site: Support - Welcome to TP-LINK or OEM

    ccSetx64 Tue Sep 24 05:58:04 2013
    Ironx64 Mon Dec 01 18:53:06 2014
    SYMEVENT64x86 Fri Jan 16 03:53:56 2015 (54B87D44)
    SYMNETS Fri Oct 03 00:14:05 2014
    All drivers related to Norton/symentics but there also drivers from may 2016 from symentec.
    Where there recently a install/update of Norton/Symentec products without maybe removing old drivers.
    So the installation may become corrupted.
    Remove/uninstal with Norton Removal Tool and reinstall.

    Hope this will get you starting and hopefully it will stop the BSOD.
      My ComputerSystem Spec
  3.    20 May 2016 #3
    Join Date : May 2016
    Posts : 8
    Windows 10 Pro x64
    Thread Starter

    Quote Originally Posted by lifetec View Post
    Both dumpfiles are:
    Code:
      *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 101, {18, 0, ffffd00130c79180, 3}
    
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CLOCK_WATCHDOG_TIMEOUT (101)
    An expected clock interrupt was not received on a secondary processor in an
    MP system within the allocated interval. This indicates that the specified
    processor is hung and not processing interrupts.
    Arguments:
    Arg1: 0000000000000018, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: ffffd00130c79180, The PRCB address of the hung processor.
    Arg4: 0000000000000003, 0.
    As you can read the dump file does not point to something specific.
    Usual causes of this bugcheck: Device driver, BIOS bug, hardware defect (see Significant Posts section below)


    Bios: you have already the latest version 1.1.4. but it is from 2009!

    Drivers:
    Looking through your driver modules:
    tpg64win7 Wed Nov 23 16:00:40 2011
    Driver Description: TP-link Gigabit PCI Express network adapter driver
    Driver Update Site: Support - Welcome to TP-LINK or OEM

    ccSetx64 Tue Sep 24 05:58:04 2013
    Ironx64 Mon Dec 01 18:53:06 2014
    SYMEVENT64x86 Fri Jan 16 03:53:56 2015 (54B87D44)
    SYMNETS Fri Oct 03 00:14:05 2014
    All drivers related to Norton/symentics but there also drivers from may 2016 from symentec.
    Where there recently a install/update of Norton/Symentec products without maybe removing old drivers.
    So the installation may become corrupted.
    Remove/uninstal with Norton Removal Tool and reinstall.

    Hope this will get you starting and hopefully it will stop the BSOD.
    Thank you.
    So, the latest BIOS update that I can find on Dell support page is that already installed.
    I just updated the TP-LINK PCI network adapter(TG-3468) to the latest version(from august 2013) , and I also removed Symantec Endpoint Protection with the Norton Removal Tool, now I am installing the free version of Avira.
    I will post again if the user willl experience other BSODs
      My ComputerSystem Spec
  4.    24 May 2016 #4
    Join Date : May 2016
    Posts : 8
    Windows 10 Pro x64
    Thread Starter

    Today I've got another blue screen with the same error code.
      My ComputerSystem Spec
  5.    24 May 2016 #5
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Did you already checked your pc for gathered Dust and cleaned it and what are the temperatures of your system, voltages etc.

    Start with diagnosing your hardware.
    Dell has a hardware test Product Support | Dell US


    Also you can do this hardwaretests.
    .Please start with diagnosing the system RAM first.
    You can use the free tool "Memtest86+"to stress test the RAM.
    MemTest86+ - Test RAM - Windows 10 Forums
    Make sure you are using the latest version 5.01 - Memtest86+ - Advanced Memory DiagnosticTool
    You can stop the test even if a single error is found during the test.Otherwise continue the test for 7-10 passes and post a screenshot with next reply. 7 passes is the recommended bare minimum but more passes will give better result.

    Run "Prime95"stability test.
    Prime95 - Stress Test Your CPU - Windows 10 Forums
    Choose"SmallFFT" test and also select "Round off Checking"from "Advanced" menu (read reply #1). Run the test for 3-4hours and upload the "Result.txt" file it creates.


    Intel Processor Diagnostic Tool (works in Windows)
    x64 - http://downloadcenter.intel.com/Deta...mples&lang=eng
    x86 - http://downloadcenter.intel.com/Deta...mples&lang=eng
      My ComputerSystem Spec
  6.    24 May 2016 #6
    Join Date : May 2016
    Posts : 8
    Windows 10 Pro x64
    Thread Starter

    Quote Originally Posted by lifetec View Post
    Did you already checked your pc for gathered Dust and cleaned it and what are the temperatures of your system, voltages etc.

    Start with diagnosing your hardware.
    Dell has a hardware test Product Support | Dell US


    Also you can do this hardwaretests.
    .Please start with diagnosing the system RAM first.
    You can use the free tool "Memtest86+"to stress test the RAM.
    MemTest86+ - Test RAM - Windows 10 Forums
    Make sure you are using the latest version 5.01 - Memtest86+ - Advanced Memory DiagnosticTool
    You can stop the test even if a single error is found during the test.Otherwise continue the test for 7-10 passes and post a screenshot with next reply. 7 passes is the recommended bare minimum but more passes will give better result.

    Run "Prime95"stability test.
    Prime95 - Stress Test Your CPU - Windows 10 Forums
    Choose"SmallFFT" test and also select "Round off Checking"from "Advanced" menu (read reply #1). Run the test for 3-4hours and upload the "Result.txt" file it creates.


    Intel Processor Diagnostic Tool (works in Windows)
    x64 - http://downloadcenter.intel.com/Deta...mples&lang=eng
    x86 - http://downloadcenter.intel.com/Deta...mples&lang=eng
    Thank you lifetec.
    I have done the Dell Diagnostic (the long one) and the test with Intel Processor Diagnostic Tool, and both the test passed (no problem detected). I upload the Intel's tool log.
    Later this evening I will launch the Memtest test.

    --EDIT
    I just checked the Memtest: it did 8 passes with 0 errors. (Result attached)
    I still didn't check for dust or run Prime95. I will do it in the next days.
    Last edited by mlazzarotto; 25 May 2016 at 02:41.
      My ComputerSystem Spec
  7.    08 Jun 2016 #7
    Join Date : May 2016
    Posts : 8
    Windows 10 Pro x64
    Thread Starter

    So, yesterday evening I launched Prime95 and I let it run for about 4 hours, without errors apparently.
    I am uploading "result.txt" from Prime95, a screenshot of the CPU/GPU temperatures during the stress test (I didn't found dust) and lastly a minidump of 06/06/16.
      My ComputerSystem Spec
  8.    13 Jun 2016 #8
    Join Date : May 2016
    Posts : 8
    Windows 10 Pro x64
    Thread Starter

    I analyzed a minidump with WinDBG and the analysis shows that the BSOD could be cause by the process "mbae64.exe" (MalwareBytes Anti-Exploit).
    Now I am going to remove this software from the pc.
      My ComputerSystem Spec
  9.    13 Jun 2016 #9
    Join Date : Jun 2015
    Posts : 12,672
    Windows 10 Pro

    Please remove either of the sticks models, running mixed memory can cause problems.
      My ComputersSystem Spec
  10.    14 Jun 2016 #10
    Join Date : May 2016
    Posts : 8
    Windows 10 Pro x64
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Please remove either of the sticks models, running mixed memory can cause problems.
    Thank you, I just replaced some of the memory sticks so all the sticks are from the same brand.
    I also removed MalwareBytes Anti-Malware.
      My ComputerSystem Spec

 
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