Microsoft-Windows-Kernel-Power issues occur randomly

Hi,

My pc seems to freeze on random occasions.

I've tried switching to other USB devices, unplugging my headset for a while but these actions didn't seem to have the desired effect. Currently my only external devices which I haven't switched yet are my 2 screens, utp cable and 2.1 speaker set. I was looking at external devices because my previous pc had simular issues.

I've also tried searching on "331C3B3A-2005-44C2-AC5E-77220C37D6B4 0x8000400000000002" which to me seemed to be the only unique reference to my crashes. And found this video (Windows 8.1 and Windows 10 Event 41 Kernel-Power (Random Reboots) - YouTube) which basicly tells you to disable "Turn on fast startup(recommended)" in your system power settings. This obviously didn't have no effect.

I own this pc for nearly 2 weeks now.

DM Collector logs:
Attachment 81395

Kaasstick

In the windows error report there are many reports of

+++ WER8 +++:
Foutbucket , type 0

Naam van gebeurtenis: PnPGenericDriverFound

Antwoord: Niet beschikbaar

Id van CAB-bestand: 0



Handtekening van probleem:

P1: x64

P2: USB\VID_046D&PID_C31D&REV_6600&MI_01

P3:

P4:

P5:

P6:

P7:

P8:

P9:

P10:



Toegevoegde bestanden:

C:\Users\Remco\AppData\Local\Temp\WERF9F4.tmp.WERInternalMetadata.xml



Deze bestanden zijn mogelijk hier beschikbaar:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_d76d8b5b6d1235111cba2429b88185335 a8d6f_00000000_17fad835



Analysesymbool:

Opnieuw zoeken naar oplossing: 0

Rapport-id: 51bc470a-1de6-11e6-9920-d05099834967

Rapportstatus: 8192

Opgedeelde bucket:
+++ WER9 +++:
Foutbucket , type 0

Naam van gebeurtenis: PnPRequestAdditionalSoftware

Antwoord: Niet beschikbaar

Id van CAB-bestand: 0



Handtekening van probleem:

P1: x64

P2: HID\VID_046D&PID_C31D&REV_6600&MI_01&Col02

P3: 10.0.0.0

P4: 0413

P5: input.inf

P6: *

P7:

P8:

P9:

P10:

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31D
FF Driver: n/a
In your specs you have a Logitech Ultraflat keyboard

Look if there are drivers for this keyboard or if it is compatible with windows 10.

If you have a other keyboard use this one for a while and see if the freezing stops.

Hi Lifetec,

First of all thanks for taking the time to look into my case! It's greatly appreciated!

As stated on: Ultra-Flat Keyboard - Logitech Support my keyboard doesn't seem to be supported in windows 10.

Since I was testing the crashes with other USB devices I'm currently using the "Logitech k200" keyboard. Which according to the following url: Media Keyboard K200 - Logitech-ondersteuning has support for Windows 10 (if I'm not misinterpreting the information).

My current setup (for testing purposes) differs a little:
- keyboard: logitech k200
- mouse: logitech m500

Freezing occured with both the combinations (k200 + m500) and (mx510 + ultra-flat keyboard).

I could also give this keyboard a try "http://support.logitech.com/en_us/product/deluxe-250-desktop" if that would be of any help?