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  1.    19 May 2016 #1
    Join Date : May 2016
    Posts : 6
    Microsoft Windows 8.1 Pro 64-bit 9600 Multiprocessor Free

    Random BSOD on Newly Installed Win10


    Hi, I recently just did a clean install of Windows 10 and I have gotten a few BSOD. Ive attached the minidumps as requested. Please help me out. Thanks in advance!
      My ComputerSystem Spec
  2.    20 May 2016 #2
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    Hi Seanyiap,

    Welcome to the 10forums

    Please check Lenovo for BIOS & network driver updates + remove 1 of the 2 sticks and let us know how it goes.
    Code:
    [Memory Device (Type 17) - Length 34 - Handle 002bh]
      Physical Memory Array Handle  002ah
      Memory Error Info Handle      002fh
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                DIMM0
      Bank Locator                  BANK 0
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Kingston
      Serial Number                         
      Asset Tag Number                     
      Part Number                   9905417-082.A00G
    [Memory Device (Type 17) - Length 34 - Handle 002dh]
      Physical Memory Array Handle  002ah
      Memory Error Info Handle      0030h
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                DIMM2
      Bank Locator                  BANK 2
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Unknown
      Serial Number                         
      Asset Tag Number                     
      Part Number                   RMT3170EB68F9W1600
      My ComputersSystem Spec
  3.    20 May 2016 #3
    Join Date : May 2016
    Posts : 6
    Microsoft Windows 8.1 Pro 64-bit 9600 Multiprocessor Free
    Thread Starter

    Thanks for the reply Axe0. I just downgraded my laptop to windows 8.1 hoping that the problem will go away but I am still getting BSOD even in safeboot. Should I make a thread in the eightforums or will you be able to help? I will update the BIOS and network drivers as soon as I get to my computer. About the ram, I have 3 sticks. Two 2gb that came with the laptop and a 4gb ram that I upgraded few years ago. Which should I remove? I have ran memtest and no errors we found.
      My ComputerSystem Spec
  4.    20 May 2016 #4
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    Normally it is suggested to create a new thread at the eightforums yes, but as you say that you've had a BSOD too in safe mode I think it wouldn't matter a lot

    Remove the 4GB memory that you added, it is not adviced to add memory to the current memory for some reasons.
    I find this post a wonderful explanation about using mixed memory by @essenbe from My Norton AV tells me: dm_log_collector.exe is not safe and has been - Page 13 - Windows 10 Forums
    Arc is also correct that a 16 GB kit is always preferable to 2 different sets of ram. Even if they are the same manufacturer and model. There are minor differences from the manufacturing process which can cause problems. A kit of ram is tested to work together where individual sticks are not. many motherboards are very picky when it comes to ram.
      My ComputersSystem Spec
  5.    20 May 2016 #5
    Join Date : May 2016
    Posts : 6
    Microsoft Windows 8.1 Pro 64-bit 9600 Multiprocessor Free
    Thread Starter

    my mistake axe0, my laptop only has 2 4gb sticks. I removed the newer one and I couldn't even boot into windows. So I removed the old one and put in the new and I was able to boot into windows without any BSOD. Will update you as soon as I receive a BSOD
      My ComputerSystem Spec
  6.    21 May 2016 #6
    Join Date : May 2016
    Posts : 6
    Microsoft Windows 8.1 Pro 64-bit 9600 Multiprocessor Free
    Thread Starter

    I got a BSOD after an hour of removing my ram.
      My ComputerSystem Spec
  7.    21 May 2016 #7
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    It seems driver verifier has caused the crash but it hasn't flagged any drivers what usually relates to hardware problems.
    Unfortunately with the provided information there isn't much to go from to give suggestions for a next step, so I would like you to run the DM Log Collector again and upload a new zip file.
    Code:
    6: kd> !verifier
    
    Verify Flags Level 0x01acefbb
    
      STANDARD FLAGS:
        [X] (0x00000000) Automatic Checks
        [X] (0x00000001) Special pool
        [X] (0x00000002) Force IRQL checking
        [X] (0x00000008) Pool tracking
        [X] (0x00000010) I/O verification
        [X] (0x00000020) Deadlock detection
        [X] (0x00000080) DMA checking
        [X] (0x00000100) Security checks
        [X] (0x00000800) Miscellaneous checks
        [ ] (0x00020000) DDI compliance checking
    
      ADDITIONAL FLAGS:
        [ ] (0x00000004) Randomized low resources simulation
        [X] (0x00000200) Force pending I/O requests
        [X] (0x00000400) IRP logging
        [X] (0x00002000) Invariant MDL checking for stack
        [X] (0x00004000) Invariant MDL checking for driver
        [X] (0x00008000) Power framework delay fuzzing
        [ ] (0x00010000) Port/miniport interface checking
        [X] (0x00040000) Systematic low resources simulation
        [X] (0x00080000) DDI compliance checking (additional)
        [X] (0x00200000) NDIS/WIFI verification
        [X] (0x00800000) Kernel synchronization delay fuzzing
        [X] (0x01000000) VM switch verification
        [ ] (0x02000000) Code integrity checks
    
        [X] Indicates flag is enabled
    
    
    Summary of All Verifier Statistics
    
      RaiseIrqls           0xa66e8
      AcquireSpinLocks     0x1610ec
      Synch Executions     0xd7fd
      Trims                0x120797
    
      Pool Allocations Attempted             0xa0fdff
      Pool Allocations Succeeded             0xa0fdff
      Pool Allocations Succeeded SpecialPool 0xa0fdff
      Pool Allocations With NO TAG           0x0
      Pool Allocations Failed                0x0
    
      Current paged pool allocations         0x83 for 000025BA bytes
      Peak paged pool allocations            0x85 for 00002852 bytes
      Current nonpaged pool allocations      0xf36 for 00351746 bytes
      Peak nonpaged pool allocations         0x136a for 003AD426 bytes
    
    GetPointerFromAddress: unable to read from fffff80206769138
    Unable to get MmSystemRangeStart
    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec
  8.    21 May 2016 #8
    Join Date : May 2016
    Posts : 6
    Microsoft Windows 8.1 Pro 64-bit 9600 Multiprocessor Free
    Thread Starter

    I have attached the zip file as requested. I have also updated my system specs.
      My ComputerSystem Spec
  9.    21 May 2016 #9
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
    A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
    For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
    I recommend to install a genuine copy of Windows.
    If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
    Code:
      <ActivePartialProductKey>9D6T9</ActivePartialProductKey>
      <ActiveProductKeyPid2>00261-50000-00000-AA052</ActiveProductKeyPid2>
      <OSVersion>6.3.9600.2.00010100.0.0.048</OSVersion>
      <ProductName>Windows 8.1 Pro</ProductName>
      <ProcessorArchitecture>x64</ProcessorArchitecture>
      <EditionId>Professional</EditionId>
      <BuildLab>9600.winblue_r4.141028-1500</BuildLab>
      <TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone>
      <ActiveSkuId>c06b6981-d7fd-4a35-b7b4-054742b7af67</ActiveSkuId>
      <ActiveSkuDescription>Windows(R) Operating System, VOLUME_KMSCLIENT channel</ActiveSkuDescription>
      <ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
      <ActiveProductKeyPKeyId>ace182fe-75fe-ee4b-31e7-9fb20a237002</ActiveProductKeyPKeyId>
      <ActiveProductKeyPidEx>06401-02615-000-000000-03-17417-9600.0000-1412016</ActiveProductKeyPidEx>
      <ActiveProductKeyChannel>Volume:GVLK</ActiveProductKeyChannel>
      <ActiveVolumeCustomerPid>03612-00168-271-708455-03-1033-10240.0000-1412016</ActiveVolumeCustomerPid>
      <OfflineInstallationId>079541472431308297801925825477008959669696325327657990746060881</OfflineInstallationId>
      <DomainJoined>false</DomainJoined>
    Forum rules
    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
      My ComputersSystem Spec
  10.    23 May 2016 #10
    Join Date : May 2016
    Posts : 6
    Microsoft Windows 8.1 Pro 64-bit 9600 Multiprocessor Free
    Thread Starter

    Thanks anyway axe0! I haven't gotten any BSOD except the driver verifier BSOD after I removed my ram. If I were to upgrade my memory should I buy one extra stick or do I have to buy a kit?
      My ComputerSystem Spec

 
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