Windows 10: BSOD - Came back after 4 to 6 months of not happening

  1.    19 May 2016 #1

    BSOD - Came back after 4 to 6 months of not happening


    Good morning to all,

    I was receiving the BSOD about 6 months ago at random times. After opting out of the Windows 10 Insiders Build program and successfully updating my operating system it went away until a few days ago. It is now happening more frequently then before. The only changes I have made are installing AVG Antivirus and running its "Fix Now -Tune up" feature. I attached a screenshot of its features (not all of which were performed: eg. didn't defrag solid state drive etc.) in addition to the debug report just in case it helps!

    Thank you all!
      My ComputerSystem Spec


  2. Posts : 1,643
    Microsoft Windows 10 Home
       19 May 2016 #2

    Two different firewall programs are applied there.

    Zone Alarm Firewall is coming as the prima facie cause of the BSOD.
    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff8014b79dfb8, ffffd0004f1d9af8, ffffd0004f1d9310}
    
    *** WARNING: Unable to verify timestamp for vsdatant.sys
    *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
    Probably caused by : NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+60 )
    
    Followup:     MachineOwner
    ---------
    The AVG Firewall is also being flagged:
    Code:
    ffffd000`7ea05bb8  fffff801`98a48e1eUnable to load image \SystemRoot\system32\DRIVERS\avgwfpa.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avgwfpa.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgwfpa.sys
     avgwfpa+0x8e1e
    Intel Wireless driver is also flagged ....
    Code:
    ffffd000`7ea05018  fffff801`9a89d580Unable to load image \SystemRoot\System32\drivers\Netwbw02.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Netwbw02.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
     Netwbw02+0x18d580
    Moreover, the windows installation is an older version of windows 10. It is not updated over last 8 months at least.
    Code:
    Windows 10 Kernel Version 10240 MP (8 procs) Free x64
    Version 10586 released in last November. All the PCs have got it via windows update. Why dont you?

    Finally, you installed AVG PC TuneUp .... which is enough bad to screw an windows installation up beyond repair.

    To recover all the issues in a single go, perform a clean installation of windows using the latest ISO image.
      My ComputerSystem Spec

  3.    19 May 2016 #3

    Much appreciated for the incredibly quick reply Arc!

    I have absolutely no idea why it hasn't updated in 8 months, I deleted AVG and zone alarm. I'll start fresh using your link tonight, if I can get through the work day as is and reply with an update at that time.

    I am incredibly grateful for your time and input!
      My ComputerSystem Spec


  4. Posts : 1,643
    Microsoft Windows 10 Home
       19 May 2016 #4

    If you face any issue/question relating to the clean installation process, let us know.
    Also, inform us if there is any further issue after the clean install.
      My ComputerSystem Spec

  5.    27 May 2016 #5

    Arc,

    I have done everything except disable fast start which I cannot find in my UEFI settings. Secure boot was easy to find but my guess is that fast boot has some proprietary name on my machine: Dell XPS15 9530. I have an option to disable "Intel rapid start" or "Intel speedstep"
      My ComputerSystem Spec


  6. Posts : 1,643
    Microsoft Windows 10 Home
       27 May 2016 #6

    Those Intel things are not related to Fast Startup. Those are related to Intel Rapid Storage Technology.

    Fast startup is found in a different place: Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums

      My ComputerSystem Spec


 

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