BSOD while playing games


  1. Posts : 1
    Windows 10
       #1

    BSOD while playing games


    Hi,

    I bought my pc 2 months ago and recently i got my pc getting BSOD while playing games.
    The BSOD occurs only while i'm playing games
    It said error: System_Service_Exception
      My Computer


  2. Posts : 654
    windows 10 Pro
       #2

    The dumpfile is
    Code:
       *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff802cce84037, ffffd00023f9cd50, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiPrcbInGroupAffinity+7 )
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  NetworkGenie.exe
    Sadly the dumpfile does not point to something specific.
    The only lead maybe the procesname Networkgenie. This is part of MSI Command center.
    Looking in your drivermodules
    NTIOLib_X64 Wed Oct 20 08:45:49 2010 (4CBE901D)
    NTIOLib_X64_fffff801f0f70000 Thu Oct 25 12:27:58 2012
    Driver Description: MSI Afterburner driver (known BSOD issues with Windows) Also found to be a part of MSI Live Update 5, MSI Super Charger & MSI Smart Utilities.

    Recently (Nov 2014) there have been numerous instances of this driver in memory dumps. Analysis reveals that they are scattered throughout the filesystem by the installed MSI command utilities. For now I suggest uninstalling them all.

    On the supportpage of your mobo Support For A88XM-P33 V2 | MSI Global | Motherboard - The world leader in motherboard design 64 there is a new version(2016) if you use it. Update it and see if this stops the BSOD, else uninstall.
    [System Information (Type 1) - Length 27 - Handle 0001h]
    Manufacturer MSI
    Product Name MS-7721
    Version 6.0
    Serial Number To be filled by O.E.M.
    UUID 00000000-0000-0000-0000-000000000000
    Wakeup Type Power Switch
    SKUNumber To be filled by O.E.M.
    Family To be filled by O.E.M.
    [BaseBoard Information (Type 2) - Length 15 - Handle 0002h]
    Manufacturer MSI
    Product A88XM-P33 V2 (MS-7721)
    Also your Amd sata drivers are pre windows 10
    amd_sata Fri Mar 21 04:01:59 2014 (532BABA7)
    amd_xata Fri Mar 21 04:02:02 2014
    Probably need to update your chipset drivers or sata drivers from supportpage

    RTKVHD64 Tue Jul 15 12:53:15 2014
    Driver Description: Realtek High Definition Audio Function Driver. also supportpage

    AODDriver2 Mon Nov 04 20:47:26 2013
    Driver Description: AMD Overdrive; also in EasyTune6 for Gigabyte motherboard
    Known BSOD issues in Win7

    Part of AMD Fuel

    Location: C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys

    Driver Update Site: Gaming With AMD
      My Computer

  3. axe0's Avatar
    Posts : 14,628
    Windows 10 Pro
       #3

    The dump does blame something specific, though I have no idea what it is from.
    Driver Reference Table - ndisrd.sys

    Code:
    ffffd000`23f9d6d8  fffff801`ed8a2727Unable to load image \SystemRoot\system32\DRIVERS\ndisrd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ndisrd.sys
    *** ERROR: Module load completed but symbols could not be loaded for ndisrd.sys
     ndisrd+0x2727
    
    2: kd> lmvm ndisrd
    Browse full module list
    start             end                 module name
    fffff801`ed8a0000 fffff801`ed8aa000   ndisrd   T (no symbols)           
        Loaded symbol image file: ndisrd.sys
        Image path: \SystemRoot\system32\DRIVERS\ndisrd.sys
        Image name: ndisrd.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Sep 14 12:18:41 2011 (4E707F81)
        CheckSum:         0000B573
        ImageSize:        0000A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


 

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