Frequent and Numerous BSOD: Win10 64-bit


  1. Posts : 5
    Windows 10 64-bit
       #1

    Frequent and Numerous BSOD: Win10 64-bit


    Hi! I've been seeing frequent BSOD ever since I upgraded to Windows 10. (Approximately 10-12 occurrences per month since March.) These include IRQL Not Less Than Or Equal; System Service Exception; PFN List Corrupt; Memory Management; Driver Overran Stack Buffer, etc. I suspect a bad driver has caused corruption somewhere, and I'd like to isolate that rather than reimage, if possible. Here are some things I've tried: (probably not in exact order)
    1. Malwarebytes and Superantispywere scans
    2. Performed a Windows 10 reset.
    3. Updated graphics drivers, audio drivers, and network adapter drivers from Lenovo Support.
    4. Followed WinDBG Debug instructions here. (Isolated suspect drivers with !thread and dps where possible.)
    5. Tried running DISM /restorehealth (Not successful - corruption and hatch mismatch on corrupted file.)
    6. DISM: Tried mounting iso from both MediaCreator Tool and also Tech Bench.
    7. DISM: Tried using Image_Health.cmd referenced here.
    8. Ran sfc /scannow - "Cannot repair member file."
    9. I realized that the DISM error (corrupted opencl.dll) was probably just a rabbit hole. Refocused on WinDBG.
    10. Ran memtest86 - one pass, no errors.

    I'm ready to throw in the towel and ask for help - especially since I don't really understand what I'm reading in the crash dumbs. I'm attaching the debug zip file from the log collector. Any guidance would be appreciated!
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #2

    First problem is you are way behind on updates. You're still at 10240. you should be at 10586.318.

    Please apply all updates then see if that has helped. There have been a lot of fixes since 10240 was released.
    Last edited by Ztruker; 17 May 2016 at 22:24.
      My Computers


  3. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #3

    Also, you have a lot of very old drivers left over from the upgrade.

    Code:
    2008/09/24 02:28:20 PM  C:\WINDOWS\system32\drivers\SiSRaid2.sys
    2008/10/01 05:56:04 PM  C:\WINDOWS\system32\drivers\sisraid4.sys
    2009/06/04 09:53:40 PM  C:\WINDOWS\system32\drivers\iaStor.sys
    2009/06/23 04:28:14 PM  C:\WINDOWS\system32\drivers\HECIx64.sys
    2011/02/03 10:42:05 AM  C:\WINDOWS\system32\Drivers\csrbcx64.sys
    2011/04/11 02:48:16 PM  C:\WINDOWS\system32\drivers\iaStorV.sys
    2011/08/03 08:56:26 AM  C:\WINDOWS\system32\DRIVERS\prepdrv.sys
    2012/04/14 05:16:13 PM  C:\WINDOWS\system32\drivers\iwdbus.sys
    2012/11/26 07:02:51 PM  C:\WINDOWS\system32\drivers\stexstor.sys
    2012/11/27 02:52:34 PM  C:\WINDOWS\system32\drivers\ISCTD64.sys
    2012/12/11 04:21:44 PM  C:\WINDOWS\system32\drivers\amdsbs.sys
    2013/01/21 02:00:28 PM  C:\WINDOWS\system32\drivers\vstxraid.sys
    2013/02/04 02:47:18 PM  C:\WINDOWS\system32\drivers\bxvbda.sys
    2013/03/15 07:39:38 PM  C:\WINDOWS\system32\drivers\lsi_sss.sys
    2013/03/26 05:36:54 PM  C:\WINDOWS\system32\drivers\HpSAMD.sys
    2013/06/03 06:02:39 PM  C:\WINDOWS\system32\drivers\megasr.sys
    2013/07/15 06:39:01 PM  C:\WINDOWS\system32\drivers\netaapl64.sys
    2013/07/23 02:53:49 AM  C:\WINDOWS\system32\DRIVERS\RtsPer.sys
    2013/09/04 11:50:05 AM  C:\WINDOWS\system32\DRIVERS\acsock64.sys
    2013/11/15 02:59:34 PM  C:\WINDOWS\system32\drivers\iaStorA.sys
    If applying all Windows Updates doesn't help you may want to consider doing a Clean Install.
    Windows 10 - Clean Install

    If you decide to do this, make sure you backup everything you don't want to lose first, incluiding the current installed drivers. See here: Ethernet not working after using recovery drive - Page 2 - Windows 10 Forums

    Get an external USB attached hard drive (1TB or so) and use a program like Macrium Reflect Free (or Pro) to make an image backup of your current system. That way no matter what happens you can always get back to where you are at the time the image is created.
      My Computers


  4. Posts : 5
    Windows 10 64-bit
    Thread Starter
       #4

    That's what I was afraid of. Applying Windows updates now. I'll let you know. Thank you!
      My Computer


  5. Posts : 14,901
    Windows 10 Pro
       #5

    Hi hrn111,

    Welcome to the 10forums :)

    Besides that you're behind with the updates, the most recent build is 10586.318 FYI, I've noticed another problem.
    You appear to be using memory of 2 makes & models, this can cause many problems and could be difficult to identify too.
    It is highly recommended that you remove either of them, report back your situation in case a BSOD occurs again or if you're convinced the BSODs are gone (I hope it is the last :) )
    To note, a clean install may help for some time but eventually the risk of BSODs occuring again will still be present while using mixed memory.
    Code:
    [Memory Device (Type 17) - Length 34 - Handle 0006h]
      Physical Memory Array Handle  0005h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   05h - Chip
      Device Set                    [None]
      Device Locator                ChannelA
      Bank Locator                  BANK 0
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Samsung
      Serial Number                     
      Asset Tag Number                  
      Part Number                   K4B8G1646B-MYK0   
    [Memory Device (Type 17) - Length 34 - Handle 0007h]
      Physical Memory Array Handle  0005h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          8192MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelB-DIMM0
      Bank Locator                  BANK 2
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  1315
      Serial Number                         
      Asset Tag Number                  
      Part Number                   CT102464BF186D.M16
    
      My Computers


  6. Posts : 5
    Windows 10 64-bit
    Thread Starter
       #6

    axe0 said:
    Hi hrn111,

    Welcome to the 10forums :)

    Besides that you're behind with the updates, the most recent build is 10586.318 FYI, I've noticed another problem.
    You appear to be using memory of 2 makes & models, this can cause many problems and could be difficult to identify too.
    It is highly recommended that you remove either of them, report back your situation in case a BSOD occurs again or if you're convinced the BSODs are gone (I hope it is the last :) )
    To note, a clean install may help for some time but eventually the risk of BSODs occuring again will still be present while using mixed memory.
    Code:
    [Memory Device (Type 17) - Length 34 - Handle 0006h]
      Physical Memory Array Handle  0005h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   05h - Chip
      Device Set                    [None]
      Device Locator                ChannelA
      Bank Locator                  BANK 0
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Samsung
      Serial Number                     
      Asset Tag Number                  
      Part Number                   K4B8G1646B-MYK0   
    [Memory Device (Type 17) - Length 34 - Handle 0007h]
      Physical Memory Array Handle  0005h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          8192MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelB-DIMM0
      Bank Locator                  BANK 2
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  1315
      Serial Number                         
      Asset Tag Number                  
      Part Number                   CT102464BF186D.M16
    
    Thank you!! I wish I'd seen this sooner - I think I need to adjust my notification settings for comments. So applied the latest build update - unfortunately blue screens continued. Yesterday I did a clean install of Windows 10 Build 10586 and was in the process of installing the latest updates when I blue screened. I will pull the 4 GB out and see how it goes. This does seem logical though as a lot of the seemingly random BSODs have referred to memory in some way. (Memtest first pass had no errors - I should have let it run longer.) Anyway, I'll follow up with results after pulling memory. Thank you again!
      My Computer


  7. Posts : 5
    Windows 10 64-bit
    Thread Starter
       #7

    I removed the 8 GB stick, as the 4 GB Samsung isn't removable. So far so good - no blue screens yet! (I'm purposely adding a "jinx" here as part of testing...) :P

    Editing this comment to mention that I only just removed memory on Tuesday evening, so I'm on day 2 of testing for blue screens. I'll update this thread again on Tuesday (if all goes well), and mark as solved.
      My Computer


  8. Posts : 14,901
    Windows 10 Pro
       #8

    Good to hear :)
      My Computers


  9. Posts : 5
    Windows 10 64-bit
    Thread Starter
       #9

    Thanks to both of you for your input. It looks like the mixed memory was the culprit. I haven't had a single BSOD since I removed the 2nd stick. Thank you!
      My Computer


  10. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #10

    Glad to hear all is well.
      My Computers


 

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