1.    15 May 2016 #1
    Join Date : May 2016
    Posts : 2
    Win 7 64 bits

    Random BSOD When Laptop In Locked Mode


    Hi,

    I encountered random BSOD when my laptop in locked mode (WIN + L).
    Please refer to attached BSOD error and the logs captured.
    Need your help and advice here. Thanks in advance.
    Last edited by jhloo; 15 May 2016 at 22:13.
      My ComputerSystem Spec
  2.    15 May 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,372
    Windows 10 Pro X64 16299.19

    There are no dumps in the zip file you uploaded so not much to go on.

    I would start by doing a Clean Boot and see if the problem goes away. If it does then something is starting at boot that is causing the problem.

    See here: How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
      My ComputersSystem Spec
  3.    15 May 2016 #3
    Join Date : May 2016
    Posts : 2
    Win 7 64 bits
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    There are no dumps in the zip file you uploaded so not much to go on.

    I would start by doing a Clean Boot and see if the problem goes away. If it does then something is starting at boot that is causing the problem.

    See here: How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
    There is no dump file in dump folder. You may refer to updated attachment.
      My ComputerSystem Spec
  4.    17 May 2016 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,372
    Windows 10 Pro X64 16299.19

    Do you run any disk cleaners like CCleaner? If so it's deleting the dump files. Either stop running it for awhile until we get this problem resolved or uncheck Memory dumps and Windows log files under System before running it again.

    Need to be able to look at the BSOD dumps to be able to help.

    Did you try doing the Clean Boot as described at the link I provided?
      My ComputersSystem Spec

 


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