Windows 10: Recurrent BSOD

  1.    15 May 2016 #1

    Recurrent BSOD


    Hi,
    I had recurrent BSOD after installing the new Office Update a week ago, which resulted in my resetting my laptop and reinstalling windows 10. This worked for a bit I have now started experiencing BSOD less frequently than before on startup up from sleep and once when plugging in an HDMI cable. Please advise.
      My ComputerSystem Spec


  2. Posts : 5,151
    Windows 10 Pro X64 15063.483
       15 May 2016 #2

    There are no dumps from C:\Windows\minidump. Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial

    Are you running any programs that cleanup your hard drive, like CCleaner? If so they may be deleting the dumps. Stop using them for awhile until we can get some dumps to look at.

    Looking at your drivers, there are a lot of very old ones.

    2009/14/07 01:00:20 C:\WINDOWS\system32\drivers\dot4usb.sys HP laserjet
    2010/05/10 00:30:57 C:\WINDOWS\system32\drivers\ElcMouLFlt.sys ELECOM USB Mouse Driver
    2010/30/11 05:42:46 C:\WINDOWS\system32\drivers\ElcMouUFlt.sys ELECOM USB Mouse Driver
    2011/11/04 19:48:16 C:\WINDOWS\system32\drivers\iaStorV.sys Intel® Matrix Storage Manager Sata RAID Controller driver
    2012/03/12 06:19:30 C:\WINDOWS\system32\drivers\t_mouse.sys iBall Advanced Mouse driver ????
    2012/06/08 18:01:00 C:\WINDOWS\system32\drivers\Dot4.sys HP Laserjet
    2012/11/12 21:21:44 C:\WINDOWS\system32\drivers\amdsbs.sys AMD Technology AHCI Compatible Controller Driver
    2012/27/11 00:02:51 C:\WINDOWS\system32\drivers\stexstor.sys Promise SuperTrak EX Series SAS/SATA Raid controller
    2013/03/06 23:02:39 C:\WINDOWS\system32\drivers\megasr.sys LSI MegaRAID Software RAID Driver
    2013/04/02 19:47:18 C:\WINDOWS\system32\drivers\bxvbda.sys Broadcom NetXtreme II GigE
    2013/15/03 23:39:38 C:\WINDOWS\system32\drivers\lsi_sss.sys LSI SSS PCIe/Flash Driver (StorPort)
    2013/21/01 19:00:28 C:\WINDOWS\system32\drivers\vstxraid.sys VIA StorX RAID Controller Driver
    2013/26/03 21:36:54 C:\WINDOWS\system32\drivers\HpSAMD.sys HP Smart Array SAS/SATA Controller Media Driver

    I suggest going to the manufacturers web site and downloading the latest Chipset, SATA, and mouse drivers for a start. Looks like you have a HP Pavilion 15-r030na 15.6" Laptop. Lots of drivers available:

    Attachment 80051

    Check Device Manager and see if there are any entries with yellow marks by them.
      My ComputersSystem Spec

  3.    16 May 2016 #3

    Hi,
    I had already gone through my device manager and updated all the drivers from there, although non of the ones you've listed appear there. I'm in the process of downloading the drivers from the HP website however.
    I do run CCleaner I will avoid running it for a bit and run the tool again after the drivers have been installed.
    Thanks.
      My ComputerSystem Spec

  4.    16 May 2016 #4

    Attachment 80173
    Cashew said: View Post
    Hi,
    I had already gone through my device manager and updated all the drivers from there, although non of the ones you've listed appear there. I'm in the process of downloading the drivers from the HP website however.
    I do run CCleaner I will avoid running it for a bit and run the tool again after the drivers have been installed.
    Thanks.
    have now attached zip file
      My ComputerSystem Spec

  5.    16 May 2016 #5

    The zipfile still does not contain dumpfiles and as Ztrucker already mentioned

    Please check if your system is configured for collecting dumpfiles. (6. To have Windows Create a Small memory dump (Minidump) File on BSOD
    Dump Files - Configure Windows to Create on BSOD - Windows 7 Help Forums
    If you are using CCcleaner or similar Apps please uncheck deleting dumpfiles option.

    I do run CCleaner I will avoid running it for a bit and run the tool again after the drivers have been installed.
    If you gonna use CC cleaner at least during troubleshooting uncheck the deleting dumpfiles option to prevent possible future dumpfiles from deleting.

    The last bluescreen from 15 may was blaming IastorA.sys. this is the intel storage driver.
    15/05/2016 14:54 Windows Error Reporting Fault bucket 0x9F_3_POWER_DOWN_IMAGE_iaStorA.sys, type 0
    Event Name: BlueScreen
    Response: http://wer.microsoft.com/responses/r...8-9e2a3e4108bb
    Cab Id: 3b117fd4-55f3-4a65-9108-9e2a3e4108bb

    Problem signature:
    P1: 9f
    P2: 3
    P3: ffffe001033b3060
    P4: ffffd0015526c990
    P5: ffffe0010daa9010
    P6: 10_0_10586
    P7: 0_0
    P8: 768_1
    P9:
    P10:

    Attached files:
    C:\Windows\Minidump\051516-55656-01.dmp
    C:\Windows\Temp\WER-139578-0.sysdata.xml
    C:\Windows\Temp\WER85C0.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_791da6cb20575a9bb8675e6322b6ec8b1eb162_ 00000000_cab_1641e611

    Analysis symbol:
    Rechecking for solution: 0
    Report ID: ccb58193-871f-4325-848b-69ad07e0118f
    Report Status: 0
    Hashed bucket:
      My ComputerSystem Spec


  6. Posts : 5,151
    Windows 10 Pro X64 15063.483
       17 May 2016 #6

    You can continue to use CCleaner, just uncheck Memory dumps and Log files under System.
      My ComputersSystem Spec


 

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