1.    13 May 2016 #1
    Join Date : May 2016
    Posts : 3
    Windows 10

    4th BSOD Bad Pool Header in the last hour


    I am fairly new at this troubleshooting but I did follow all the steps you provided. Attached is the requested file. Thank you in advance for all your help.
      My ComputerSystem Spec
  2.    13 May 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,369
    Windows 10 Pro X64 16299.19

    All dumps point to Malwarebytes Anti-MAlware as the cause. Uninstall it and see if the problem goes away. If yes you can try reinstalling the latest version but if the problem comes back then you will have to uninstall it again. I suggest also posting in the MBAM forum: Malwarebytes Anti-Malware Help - Malwarebytes Forums

    Code:
    BugCheck 19, {20, ffffe000c01b7d20, ffffe000c01b7d40, 4020010}
    
    *** WARNING: Unable to verify timestamp for mwac.sys
    *** ERROR: Module load completed but symbols could not be loaded for mwac.sys
    Code:
    BUGCHECK_STR:  0x19_20
    
    POOL_ADDRESS: unable to get nt!MmSpecialPoolStart
    unable to get nt!MmSpecialPoolEnd
    unable to get nt!MmPagedPoolEnd
    unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
     ffffe000c01b7d20 
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  mbamservice.ex
      My ComputersSystem Spec
  3.    13 May 2016 #3
    Join Date : May 2016
    Posts : 3
    Windows 10
    Thread Starter

    Thank you I will uninstall Malwarebytes and also post in there forum. I will post an update here if it doesn't happen again in a few days.
      My ComputerSystem Spec
  4.    13 May 2016 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,369
    Windows 10 Pro X64 16299.19

    Doing a bit more research it seems Bitdefender can cause MBAM to have problems.

    If uninstalling MBAM resolves the problem and reinstalling it brings it back, you may want to look at uninstalling Bitdefender and running with the built-in Windows Defender for awhile to see if that really fixes the problem.
      My ComputersSystem Spec
  5.    13 May 2016 #5
    Join Date : May 2016
    Posts : 3
    Windows 10
    Thread Starter

    I might do that as I have never had problems with malwarebytes before although I have used bitdefender for over a year, if its the cause I don't mind removing that as I have more faith in Malware Bytes. I honestly thought it was something with my windows 10.
      My ComputerSystem Spec
  6.    14 May 2016 #6
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    This is a known issue with Bitdefender and Malwarebytes.
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
Solved BSOD - Bad Pool Header
I've tested the memory with memtest86, uninstalled recently installed software and updated my drivers with driver reviver. these were the recommendations on other forums and i'm unsure what else i can do to try and fix this. i tried to upload my...
BSOD Crashes and Debugging
BSOD BAD POOL HEADER when idle
Hi, I upgraded my Win 7 PC to Win 10 and it works fine but whenever left idle it eventually crashes with a BAD POOL HEADER error. Any ideas how to fix? Thanks, Chris
BSOD Crashes and Debugging
BSOD Bad pool header
I Received the error, A problem has been detected and Windows has been shut down to prevent damage to your computer. BAD_POOL_HEADER Technical Information: *** STOP: 0x00000019
BSOD Crashes and Debugging
BSOD Bad Pool Header
Since upgrading to Windows 10 from Windows 7, my computer would crash once a day with a bad pool header notification. I have tried everything I can think of to resolve this issue, and am coming here as a last resort. Below is my DM Log Collector zip.
BSOD Crashes and Debugging
BSOD bad pool header after installing windows 10
Hi, After upgrading to windows 10 pro from windows 7 pro I randomly get BSOD bad pool header. I've attached the zip file. Any help would be appreciated. Thanks!
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:04.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums