Windows 10: 4th BSOD Bad Pool Header in the last hour

  1.    13 May 2016 #1

    4th BSOD Bad Pool Header in the last hour

    I am fairly new at this troubleshooting but I did follow all the steps you provided. Attached is the requested file. Thank you in advance for all your help.
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,424
    Windows 10 Pro X64 17134.191
       13 May 2016 #2

    All dumps point to Malwarebytes Anti-MAlware as the cause. Uninstall it and see if the problem goes away. If yes you can try reinstalling the latest version but if the problem comes back then you will have to uninstall it again. I suggest also posting in the MBAM forum: Malwarebytes Anti-Malware Help - Malwarebytes Forums

    BugCheck 19, {20, ffffe000c01b7d20, ffffe000c01b7d40, 4020010}
    *** WARNING: Unable to verify timestamp for mwac.sys
    *** ERROR: Module load completed but symbols could not be loaded for mwac.sys
    BUGCHECK_STR:  0x19_20
    POOL_ADDRESS: unable to get nt!MmSpecialPoolStart
    unable to get nt!MmSpecialPoolEnd
    unable to get nt!MmPagedPoolEnd
    unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
    PROCESS_NAME:  mbamservice.ex
      My ComputersSystem Spec

  3.    13 May 2016 #3

    Thank you I will uninstall Malwarebytes and also post in there forum. I will post an update here if it doesn't happen again in a few days.
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 6,424
    Windows 10 Pro X64 17134.191
       13 May 2016 #4

    Doing a bit more research it seems Bitdefender can cause MBAM to have problems.

    If uninstalling MBAM resolves the problem and reinstalling it brings it back, you may want to look at uninstalling Bitdefender and running with the built-in Windows Defender for awhile to see if that really fixes the problem.
      My ComputersSystem Spec

  5.    13 May 2016 #5

    I might do that as I have never had problems with malwarebytes before although I have used bitdefender for over a year, if its the cause I don't mind removing that as I have more faith in Malware Bytes. I honestly thought it was something with my windows 10.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,721
    Windows 10 Pro
       14 May 2016 #6

    This is a known issue with Bitdefender and Malwarebytes.
      My ComputersSystem Spec


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