1.    13 May 2016 #1
    Join Date : May 2016
    Posts : 11
    windows 10 64 bit ultimate

    BSOD - Internal_power_error Keeps coming up


    Hi guys

    The BSOD - Internal_power_error keeps coming up (every few hours) after a few softwares were installed several days ago, and then the system restarts. The softwares include
    • AVG PC Tuneup 2016
    • Acronis True Image 2016
    • KMPLAYER, etc


    Here's what I've done to try to put things right:
    Learnt that the error is somehow related to GPU/Network adaptor drivers, so had these drivers uninstalled and reinstalled, no luck.
    Also uninstalled AVG PC Tuneup, no luck.
    Finally reinstalled Windows 10, no luck as well.

    Attached herewith the debug file, kindly have a look and advise. Million thanks!
      My ComputerSystem Spec
  2.    13 May 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,251
    Windows 10 Pro X64 15063.483

    The dumps point to
    Code:
    0: kd> lmvm amdxata
    start             end                 module name
    fffff801`0c090000 fffff801`0c09b000   amdxata  T (no symbols)           
        Loaded symbol image file: amdxata.sys
        Image path: \SystemRoot\System32\drivers\amdxata.sys
        Image name: amdxata.sys
        Timestamp:        Tue Apr 28 19:33:27 2009 (49F79247)
        CheckSum:         0000EC74
        ImageSize:        0000B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Code:
    [What is amdxata?     The genuine amdxata.sys file is a software component of AMD by AMD.
    Amdxata.sys  is a filter driver that belongs to AMD. A filter driver is a software  program that adds functionality to 
    peripheral devices. It can even add  support for a specialized device in the computer. This is not an  essential Windows
    process and can be disabled if known to create  problems.
    It's pretty old and needs to be updated or you can try disabling it in Services.

    Start by looking for a BIOS update. I don't see one.

    You need to update the Chipset driver but I don't see anything newer. This is a fairly old board and there are no Windows 8.1 or 10 drivers for it. The latest is the one you currently have I think.

    See what axe0 or Arc have to say about this problem.

    Edit: You could try disabling the following in Services (Windows key + R, type services,msc and press Enter).

    AMD External Events Utility
    AMD FUEL Service
      My ComputersSystem Spec
  3.    14 May 2016 #3
    Join Date : May 2016
    Posts : 11
    windows 10 64 bit ultimate
    Thread Starter

    Thanks for the quick feedback.
    You're right the mobo is old and the BIOS is the latest Gigabyte offers. And same for the chipset driver.
    Followed your advice to have AMD External Events Utility, AMD FUEL Service disabled.
    However just when I was typing this response, it BSOD again!

    Again attached the latest BSOD log here and see if you guys can spot something new.
    Thanks and thanks!
      My ComputerSystem Spec
  4.    14 May 2016 #4
    Join Date : Jun 2015
    Posts : 12,678
    Windows 10 Pro

    Hi Zagato,

    Welcome to the 10forums

    Unfortunately I have to say that your system has become incompatible for Windows 10.

    The amdsata.sys & amdxata.sys are both AMD SATA controller drivers which are included in the chipset drivers.

    Your motherboard does not give driver support after Windows 7 so there are 2 things you could do currently.
    1. Get a new motherboard which does have support for Windows 10, this may be too expensive given that you may have to upgrade several other things too because of compatibility + you'll need to get a new license for Windows 10 because of motherboard replacement. The digital entitlement registers your hardware but as soon as you replace your motherboard (it is the motherboard that needs to be replaced before you have to buy a license) you need to either get a new license or you may be able to use a Windows 7 retail key.
    2. Revert back to your previous installation, doing this using a clean installation on a formatted hard drive is the best way to prevent problems.
      My ComputersSystem Spec
  5.    14 May 2016 #5
    Join Date : May 2016
    Posts : 11
    windows 10 64 bit ultimate
    Thread Starter

    Hi axe0
    Thanks for the advice.
    But this is what I can't understand. I actually upgraded my PC from Win 7 to Win 10 since Nov 2015 and the system has been working steadily without any problem. All the drivers have been the same during this period. The BSOD didn't happen until last week! Is there any logical explanation for this?

    By "Revert back to your previous installation" do you mean going back to Windows 7?
    Great to hear further from u.
      My ComputerSystem Spec
  6.    14 May 2016 #6
    Join Date : Jun 2015
    Posts : 12,678
    Windows 10 Pro

    Last week was the monthly patchday, your system has become incompatible due to either of those updates.
    It doesn't matter when you installed Windows 10, if you get problems with drivers for your motherboard and there are no driver updates then you're system has become incompatible, this doesn't have to occur from the start but can happen at any time.
    Your system has become incompatible because
    1. you cannot update the drivers,
    2. a reinstallation might not work given the date of the drivers,
    3. downgrading the drivers would most likely make things worse.


    That is your previous installation yes.
      My ComputersSystem Spec
  7.    14 May 2016 #7
    Join Date : May 2016
    Posts : 11
    windows 10 64 bit ultimate
    Thread Starter

    Hi axe0

    Thanks for the solid comments and suggestions.
    I'll figure out what to do next.
      My ComputerSystem Spec
  8.    14 May 2016 #8
    Join Date : Jun 2015
    Posts : 12,678
    Windows 10 Pro

    You're welcome
      My ComputersSystem Spec

 


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