Windows 10: PC crashes after hard boot Solved

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  1.    11 May 2016 #1

    PC crashes after hard boot


    I have been getting few BSOD screens lately, usually while watching a YouTube video and sometimes the system crashes as soon as it boots. However, I have been very busy lately so I kept postponing the the search to find the error.Today, something unusual happened, after yesterday's update (KB3156421), I booted my system but the monitor remained blank, I could here clicking noises around the area of DVD drive (couldn't tell if it was from the hard drive or not) and the system didn't boot up. I had to do a hard boot and restart my PC, which gave me this error:Attachment 79241I selected the second option and then the system had booted successfully, soon I restarted my computer to clock the RAM back to 1866Mhz and it still loaded fine. However, whenever I did a hard boot when I was troubleshooting this error, the clocking noise came back and I had to manually restart the system to be confronted with the same message.Notes:I have ran both MemTest and the chkdsk command before (around 4 months ago) and there were no problems.Have also ran a Kaspersky virus scan and no malware was detected.I have uploaded the DM log collector file but it does not contain a crash report for today's BSOD.
    Last edited by amodi252; 02 Nov 2016 at 15:02.
      My System SpecsSystem Spec

  2.    11 May 2016 #2

    New BSOD appeared when logging in after PC was put to sleep immediately after it restarted.The BSOD pointed at a system file called "igdkmd64.sys", which I believe is to do with Intel HD Graphics.Therefore, I went to the device manager and tried to update that driver but it said it was up-to-date.I have attached the DM Log Collector file (this one does contain the crash report for this BSOD)Thank you for taking the time to help me.
    Last edited by amodi252; 02 Nov 2016 at 15:03.
      My System SpecsSystem Spec

  3. axe0's Avatar
    Posts : 11,186
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       12 May 2016 #3

    Hi amodi252,

    Please ensure that you revert back any overclock and see if that helps.
    Code:
    [Memory Device (Type 17) - Length 34 - Handle 0046h]
      Physical Memory Array Handle  0042h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                ChannelB-DIMM1
      Bank Locator                  BANK 3
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1866MHz
      Manufacturer                  0215
      Serial Number                         
      Asset Tag Number                        
      Part Number                   CMY8GX3M2A1866C9
      My System SpecsSystem Spec

  4.    12 May 2016 #4

    Am I overclocking when the RAM's normal speed is 1866 Mhz, still I'll clock the speed at 1333 Mhz to see if that helps.Anyways, a similar system crash happened when I turned to the PC today and unfortunately, no minidump file was created.
    Last edited by amodi252; 02 Nov 2016 at 15:03.
      My System SpecsSystem Spec

  5.    12 May 2016 #5

    Nope, that didn't work.I clocked the RAM at 1333 Mhz and rebooted, and the PC gave me the same screen when I gave it a hard boot.However, this time I selected the first option in the "boot failure detected" screen and now it came with a whole new error, which looked pretty serious.Attachment 79400Again, no dump file was created. Also, I have kept my PC running at 1866 Mhz, or shall I revert it to 1333Mhz?I have created a Recovery Disk but will I need to use it? If so, I'm not sure how to.
    Last edited by amodi252; 02 Nov 2016 at 15:04.
      My System SpecsSystem Spec

  6. axe0's Avatar
    Posts : 11,186
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       12 May 2016 #6

    You have to revert all overclocking back, overclocking may make things worse if it is improper somehow.

    Boot into your BIOS, load the default optimal settings and reboot again.




    PC crashes after hard boot Diagnostics Test PC crashes after hard boot
     HDD TEST

    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Post photos of the test results

    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Best is to make screenshots/photos of these test results too.
      My System SpecsSystem Spec

  7.    12 May 2016 #7

    Post deleted
      My System SpecsSystem Spec

  8.    12 May 2016 #8

    Uh oh, I tried to run the SeaTools but some error came, of which picture I can't post because I'm using my phone. I had to shut down my PC and now whenever I restart it, it gives me the same clocking noise, not even an option to open the BIOS menu, I took out the CD but the results are the same, I can't use the Recovery Disc right now but I will try tomorrow, I'm not sure whether that will work or not because even the SeaTools CD wasn't loading. I think I need your immediate help because I need my PC quite urgently. Thank you in advance.Further information, the screen stays blank while the PC starts making clocking noises, I have to force shut down it to make the PC stop. I have created a system image few hours ago but no option to use it is shown because again the screen stays blank.
    Last edited by amodi252; 02 Nov 2016 at 15:04.
      My System SpecsSystem Spec

  9.    12 May 2016 #9

    Ok so I managed to boot the PC (don't ask me how, I'm not sure myself)The message I was given when SeaTools failed to launch was:Attachment 79441I'm pretty sure that I did change the SATA operation from AHCI to IDE before booting from the CD.I haven't yet ran the chkdsk command.
    Last edited by amodi252; 02 Nov 2016 at 15:04.
      My System SpecsSystem Spec

  10.    13 May 2016 #10

    I've ran the Check Disk utility and it has finished now, how do I check the results?
    Last edited by amodi252; 02 Nov 2016 at 15:05.
      My System SpecsSystem Spec


 
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