BSOD Driver_IRQL_Not_Less_or_equal (ndis.sys) or (jnprns.sys)

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  1. Posts : 6
    Windows 10
       #1

    BSOD Driver_IRQL_Not_Less_or_equal (ndis.sys) or (jnprns.sys)


    My system has been running fine for over a year. I have had a few crashes but they have been very few and far between and the system always came right back up and everything was fine. Until last night that is. I was not even working on the computer, so it was just idle, when I noticed it had crashed. The reboot crashed and so on and so on. I am working on it right now in Safe Mode. That is the only thing that will boot.

    I dont have a clue what to do now. I have tried a system restore and that did not work. I have just downloaded a new iso of Windows 10 thinking that I will have to reinstall, but I don't want to. I am hoping someone can give me a clue what to try next.
      My Computer


  2. Posts : 4
    Windows 10 Pro
       #2

    I had the same BSOD referencing jnprns.sys last night. For what it is worth, removing jnprns.sys from C:\Windows\System32\Drivers did stop the BSOD and let me boot up. However, Juniper Pulse Secure now doesn't secure the connection, and no number of uninstalls, reinstalls, and reboots has fixed it. It is a work in progress, but maybe that will help you at least get a foothold.
      My Computer


  3. Posts : 1
    Windows 10
       #3

    usuee said:
    My system has been running fine for over a year. I have had a few crashes but they have been very few and far between and the system always came right back up and everything was fine. Until last night that is. I was not even working on the computer, so it was just idle, when I noticed it had crashed. The reboot crashed and so on and so on. I am working on it right now in Safe Mode. That is the only thing that will boot.

    I dont have a clue what to do now. I have tried a system restore and that did not work. I have just downloaded a new iso of Windows 10 thinking that I will have to reinstall, but I don't want to. I am hoping someone can give me a clue what to try next.
    I JUST HAD THIS PROBLEM TODAY! Wanna know what it is? Junios Pulse, it's a VPN program I use to use while at college that screws up connection to the Internet. As long as your on airplane mode you can use your CP for anything but the Internet. Uninstall Junios Pulse which is a product of Juniper Networks, and make sure all those Pulse files are cleared. I used Ccleaner to get rid of the left over files once I uninstalled. That should do it!
      My Computer


  4. Posts : 4
    Windows 10 Pro
       #4

    Yes, it is a pulse driver, as I said, but VPN does more than "screw up connection to the internet." I'm going to tell our help desk that they need to get a call in to Pulse Secure (not Juniper, anymore, I've learned) because something is broken. So far they are stumped. WhoCrashed says the driver is at fault and strongly recommends updating it.
      My Computer


  5. Posts : 6
    Windows 10
    Thread Starter
       #5

    How do I uninstall when I can't boot in anything but safe mode? I have tried to Uninstall in safe mode and it says it has done it but when I try to boot normally I crash with the same error. Do I remove the driver while in safe mode then try booting? Will that screw up the uninstall? These kinds of errors make me feel so helpless. I work on networks for a living but windows is a whole different world.
      My Computer

  6. axe0's Avatar
    Posts : 14,853
    Windows 10 Pro
       #6




    Diagnostics Test

     Clean boot


    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything
    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok
    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
      My Computers

  7. thliaw's Avatar
    Posts : 4
    Windows 10
       #7

    Any updates from the thread owner?
      My Computer


  8. Posts : 6
    Windows 10
    Thread Starter
       #8

    Can I do that from safe mode?
      My Computer


  9. Posts : 4
    Windows 10 Pro
       #9

    I ran out of time to troubleshoot this, so I reset Windows, using the troubleshooting option, which reinstalled Windows 10, and VPN works again, even after applying all the updates. I keep a fairly clean system, so reinstalling everything won't take long.

    Good luck!
      My Computer

  10. axe0's Avatar
    Posts : 14,853
    Windows 10 Pro
       #10

    usuee said:
    Can I do that from safe mode?
    Yes you can configure a clean boot from safe mode, if it helps we know it is a driver/service at boot for sure.
      My Computers


 
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