My Norton AV tells me: "dm_log_collector.exe is not safe and has been Solved

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  1.    06 May 2016 #1

    My Norton AV tells me: "dm_log_collector.exe is not safe and has been

    How to Identify Source of WDF_violation in windows 10
    Howdy All!
    I'm still working out the kinks in Windows 10.
    When I needed the ability to run a Restore Point and
    followed these steps:
    Shift-Restart -> Troubleshoot -> Advanced Options -> System Restore
    I came up with a message that my PC had problems
    and the error was caused by "WDF_violation"
    My appreciation goes out to any/all suggestions on tracking down what's causing the error and how to proceed to repair it.
    One solution I found from Google indicated it was caused by Bluetooth drivers. Since I don't have Bluetooth on my desktop PC, I'm guessing there are several possible sources.
    Thanks in advance for reading and all replies!
    Reference Bluetooth fix:
    Device Manager
    Uninstall (Intel Wireless Bluetooth 4.0 + HS Adapter)
    (Check) Delete the driver software for this device + OK
      My ComputerSystem Spec

  2.    09 May 2016 #2

    Hi, just wondering why you chose that route to try to use a restore point.
    I'd (using Cortana in Win 10 - which I don't use...!) search for restore, click Create a restore point....

    Do you know you have restore points? System Restore is off by default until you enable it.

    When you say 'run a restore point' - do you mean create one, or use one to restore your PC?

    It could help if you can quote the exact text of the message. Thanks

    Is this actually a BSOD - if so, it's important it be posted in the BSOD section so the right people see it.
      My ComputerSystem Spec

  3.    09 May 2016 #3

    Hello dalchina,
    Sorry I didn't recognize a BSOD on Win 10 at that time. Can you assist moving this post to the proper location or should I just start a new post there?
    Rest of the story:
    I was well into configuring the recently upgraded Win 10 (as a local user, admin) when I saw a possibility of upgrading a small program for Win 10 when setting some default programs. That led me to MS Apps store (whatever it's called). I started doing that and MS wanted a MS account for verification. I had an email saved for future use and decided to use it. It worked, but (you need to know) all my passwords are held by my password manager and most are 128 bit+. Very long and random and never in my memory. The next time I did a restart I was faced with a new user name and request for my password. MS/Win 10 got it from my App download.
    I was locked out and didn't know F8 wouldn't get me to safe mode to restore to a point before the app download. And yes, I had restore points activated and regularly use the script Brink provided for a quick new restore point; I use it at least once every morning.
    A friend I reached out to (my IT guy) explained the new Shift-Restart procedure to get me to the place I need to be for a Restore.
    And that's when I got the message that my PC had problems and the error was caused by "WDF_violation". I did not recognize it as a BSOD due to the new format of Win 10. And I didn't write down the exact wording, but recall it said my PC had problems and had to be repaired (I think) 'caused by' or 'due to' a "WDF_violation" (which I did write down exactly (though was probably "wdf_violation).
    This leaves me wanting to find and correct the issue so I'll be able to use system restore should I ever need to in a similar situation on-going.

    Do appreciate you reading my post and replying and send my appreciation for any assistance you can provide.

      My ComputerSystem Spec

  4.    09 May 2016 #4

    My Norton AV tells me: "dm_log_collector.exe is not safe and has been

    My Norton AV tells me: "dm_log_collector.exe is not safe and has been removed."

    I'm sure it is safe, but I need a workaround to download it. e.g.: email it to me
    In the meantime, I actually posted my issue elsewhere as I didn't recognize this was a BSOD issue.

    You can read it here:
    How to Identify Source of WDF_violation - windows 10
    How to Identify Source of WDF_violation - windows 10 - Windows 10 Forums

    Complete details here:
    How to Identify Source of WDF_violation - windows 10 - Windows 10 Forums

    I'll stay tuned for your advice on how to proceed.
    Thanks very much,
      My ComputerSystem Spec

  5. essenbe's Avatar
    Posts : 11,475
    Windows 10 Pro and Windows 10 Pro Insider
       09 May 2016 #5

    The posts from the previous thread have been moved, although they are not in order.
      My ComputersSystem Spec

  6.    09 May 2016 #6

    Thank you essenbe,
    I don't see them in the BSOD forum.
    No need to reply if I simply need to wait. Otherwise, I am wondering where they have been move to.
      My ComputerSystem Spec

  7. essenbe's Avatar
    Posts : 11,475
    Windows 10 Pro and Windows 10 Pro Insider
       09 May 2016 #7

    I think they are all here My Norton AV tells me: "dm_log_collector.exe is not safe and has been Are there some others?

    The log files are safe. You need to add an exclusion or something for Norton.
      My ComputersSystem Spec

  8.    09 May 2016 #8

    My dm log collector file is attached

    My dm log collector file is attached
    Thank you
      My ComputerSystem Spec

  9.    10 May 2016 #9

    The log collecter does not contain any dumpfiles.
    Please check if your system is configured for collecting dumpfiles. (6. To have Windows Create a Small memory dump (Minidump) File on BSOD
    BSOD Minidump - Configure to Create in Windows 10 - Windows 10 Forums
    If you are using CCcleaner or similar Apps please uncheck deleting dumpfiles option.

    But all your windows error reporting are:
    Windows Error Reporting:
    +++ WER0 +++:
    Fault bucket -1660268898, type 1

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: X10nets.exe


    P3: 3bf03fc3

    P4: x10net.DLL


    P6: 4e857d79

    P7: c0000005

    P8: 00093150


    And in the eventviewer there are many notions of
    Log Name: System
    Source: Service Control Manager
    Date: 2016-05-09T22:00:16.709
    Event ID: 7034
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Donn-HP
    The X10 Device Network Service service terminated unexpectedly. It has done this 3 time(s).
    It looks like there are problems with X10net. exe/dll/service etc. on your system.
      My ComputerSystem Spec

  10. essenbe's Avatar
    Posts : 11,475
    Windows 10 Pro and Windows 10 Pro Insider
       10 May 2016 #10

    Please look in go to uninstall a program and look for any program provided by X10 or X10nets and tell me what program it is associated with. I believe it is usually associated with some type of streaming software.

    Have you configured your computer for restore points? I know you said you run Brinks file to create one, but have you turned System Restore on and configured disk space for it? This will tell you how

    Also, make sure your system is configured to create Small Memory Dumps this will tell you how You have no dump files in the DMLog.

    Next please right click on the start icon and select Command prompt administrator, give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time.
      My ComputersSystem Spec

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