Windows 10: My Norton AV tells me: "dm_log_collector.exe is not safe and has been Solved

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  1.    16 May 2016 #81

    Hello essenbe,

    I'm getting ready for the Repair Install and am about to uninstall Norton. After that should I turn on Windows Defender? I've already downloaded the files (on & off) from Brink.
    Thanks
    /jdU
      My ComputerSystem Spec

  2.    16 May 2016 #82

    Make sure you use the Norton Uninstall app .....you can get it from Norton. :)
      My ComputersSystem Spec

  3.    16 May 2016 #83

    All set with Norton Removal Tool
    Just need to know if I should turn ON Windows Defender or leave it OFF
      My ComputerSystem Spec

  4.    16 May 2016 #84

    jdUnionngarden said: View Post
    All set with Norton Removal Tool
    Just need to know if I should turn ON Windows Defender or leave it OFF
    Remove Norton 1st .....then you can turn on Defender. :)
      My ComputersSystem Spec

  5. essenbe's Avatar
    Posts : 11,350
    Windows 10 Pro and Windows 10 Pro Insider
       16 May 2016 #85

    Thanks again, Mike. I had to be out for a while.
      My ComputersSystem Spec

  6.    16 May 2016 #86

    essenbe said: View Post
    Thanks again, Mike. I had to be out for a while.
    Hey no problem....thought you were busy.....have not heard a word form him yet... :)
      My ComputersSystem Spec

  7.    16 May 2016 #87

    Hello essenbe,
    The good news is it ran smoothly and almost all of my settings remained intact. I did have to turn on System Protection and configure System Restore
    and verified Windows\Minidump was selected in Advanced Protection
    and had to create the Minidump Folder

    I'm running on Windows Defender Only for awhile to keep Norton out of the picture.
    I'm running without my X-10 Home Automation Program to keep that out of the picture.

    Then I tried to get to System Restore from Shift-Restart and got the same error message:
    "Your PC ran into a problem ..."
    "... you can search online for this error: WDF_VIOLATION"

    Then I tried to get into Safe Mode to do a System Restore via Shift-Restart and got the same App won't run error. Canceled that and opened System to find System Protection was not there.

    Then I ran a new DM Log and can see the Minidump Folder is empty.

    And:
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    I just ran this sfc scan:
    Microsoft Windows [Version 10.0.10586]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    So. I'm OK, everything else seems to work fine; but obviously I still have a problem (or 2?)
    If you don't mind sticking with me, I'm open to anything you'd like to suggest

    Thanks,
    /jdU
      My ComputerSystem Spec

  8. essenbe's Avatar
    Posts : 11,350
    Windows 10 Pro and Windows 10 Pro Insider
       16 May 2016 #88

    Please right click on the start flag, select Device Manager and see if there are any yellow triangles or gray exclamation marks on anything.
      My ComputersSystem Spec

  9. essenbe's Avatar
    Posts : 11,350
    Windows 10 Pro and Windows 10 Pro Insider
       16 May 2016 #89

    Also, please see if the X10nets is in add/remove programs. It is still in your system In the Task List

    Code:
    x10nets.exe                   2768 Services                   0      9,040 K
    Look in C:\PROGRAM FILES\COMMON FILES\X10\Common\x10nets.exe and see if it is there.

    Also, look in Task Manager, startup tab and see if it is set to run at startup, if so disable it.
      My ComputersSystem Spec

  10. essenbe's Avatar
    Posts : 11,350
    Windows 10 Pro and Windows 10 Pro Insider
       16 May 2016 #90

    I have asked someone else to come take a look at the files. My only explanation is it could be a problem with your installation. You do not have the System Reserved partition (your Drive Q) All of the boot files were moved to the C drive. Some of the recovery functions are sometimes contained there. Either that or the X10 is causing the problems. Your error is a WDF which is Windows Driver Foundation, usually meaning a bad driver.
      My ComputersSystem Spec


 
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