Windows 10: My Norton AV tells me: "dm_log_collector.exe is not safe and has been Solved

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  1.    15 May 2016 #71

    Howdy essenbe,

    Expanded Disk Management screenshot is attached. Also I'm including a Macrium shot I sent a few days back. I'm doing a copy&paste of my explanation on that ... here:
    P.S.: When I had my IT Guy handle the SSD installation (Samsung) using the transfer software we agreed to remove the old System Restore Partition since I'll never want to go back to original factory state. I asked him to leave all the files on the original Hard Drive (now D:\) in case there might be something I needed later. He tried to remove the Restore partition on the original drive after the transfer and somehow everything on the disk got deleted. He copied the "C:" data from the SSD to the Hard Drive (D:\) and decided not to touch the 100 MB partition on the SSD. It sits there in red annoying me, but what's 100 MB?
    I'm pretty sure it (100 MB) was totally empty at that time. Now it has 3 "old-date" files and a "Boot" folder dated the same as the date Win 10 Upgrade was done. It included data on different languages all old dates and these 3 files with the date of the upgrade:

    Some Google search time told me some computers have Win 10 creating 3 partitions ..., so, since otherwise this machine is working very well, I just accept it as what? Just, "Oh, well ... "

    Macrium shows this best so see the capture attached.
    Maybe you'll find it interesting.
    FYI: I renamed that partition to "Data (Q\)" as it is an alpha character "out of my sight".
    And my CD/DVD Drive is "DVD (O:)" [O for Optical]
      My ComputerSystem Spec

  2. essenbe's Avatar
    Posts : 11,359
    Windows 10 Pro and Windows 10 Pro Insider
       15 May 2016 #72

    The way your IT guy did the install makes it difficult to tell too much. It looks like everything is contained on your C drive. In a UEFI install the 100 MB partition would be named EFI System Partition or in a Legacy install would be named System Reserved. If I were to guess, I would say you have a Legacy install. I would first make a good system image with Macrium and verify it. Then disconnect 1 wire from each of the other 2 drives making the only drive connected the Windows hard drive. Have nothing connected except mouse and keyboard. Uninstall your AV and the X10net program. Then run the repair install.

    Quite frankly, if it were me, I would do a clean install, but a repair install will not take much time and is certainly worth a try. Once the install is complete, do not install anything. Check out how things work and use it a little and see if your problems are fixed. Of course, come back here and let us know.
      My ComputersSystem Spec

  3.    15 May 2016 #73
    I purposely moved everything except windows 7 System & Program Files off of C:
    D: is my main personal data disk, E: is another data disk partitioned in half making Z: my backup disk.

    Yes the 100 KB was named System Reserved, so if that means it was a Win 7 Legacy Install, do I not need to worry about Disable Secure Boot?
    And also avoid disconnecting the 2 secondary hard drives. (?)
    Just give it a try and if it doesn't work then accepting that a Clean Install will be the only choice including re-installing all my software. (?)
      My ComputerSystem Spec

  4. essenbe's Avatar
    Posts : 11,359
    Windows 10 Pro and Windows 10 Pro Insider
       15 May 2016 #74

    If you don't mind doing it, disconnect 1 wire from each of the drives and reboot. Just to make sure you can boot without them connected. I assume you are meaning you moved your user folders to the other drive. If you did that, when you reboot without them connected, you will be OK but Windows will show some error messages. It's OK. Reconnect them then, if you want to. I just want to make sure your boot files are where they are supposed to be. After that, go ahead with the repair install. Leave the drives connected. But, do disconnect everything from the computer except Mouse and keyboard and uninstall the X10 program and your AV. Then do the install. It won't take real long.
      My ComputersSystem Spec

  5.    15 May 2016 #75

    OK, I think we're (almost) on the same page.
    "User Folders" = all my personal files, not "Windows User Folders"
    Is that what you mean ... or did you think I moved C:\Users\Donn\Documents ... et al to other drives? No I did not do that.
      My ComputerSystem Spec

  6. essenbe's Avatar
    Posts : 11,359
    Windows 10 Pro and Windows 10 Pro Insider
       15 May 2016 #76

    You can move all your User files. A/K/A C:/Users/Donn/ Documents, pictures, favorites, music, videos and everything else in that folder except AppData. Those are what I was talking about. I do that with mine. That shouldn't make any difference if those were moved, depending on what method you used to move them. As long as you can boot without the other two drives connected, leave them attached if you want to.

    You can't move C:/Users, but you can move (relocate) all of the folders inside.
      My ComputersSystem Spec

  7.    15 May 2016 #77


    Tomorrow is another day. I will uninstall Norton and X10 & unplug the x10 hardware interface and run a "Repair Install of Windows 10 with an In-place Upgrade" using a mounted <Win10_1511_1_English_x64.iso> file.

    I'll let you know how it goes.
    Thanks once more! You guys are a wonderful resource!
      My ComputerSystem Spec

  8. essenbe's Avatar
    Posts : 11,359
    Windows 10 Pro and Windows 10 Pro Insider
       15 May 2016 #78

    Just make sure the ISO is the same version of Windows you have installed. Be sure and let us know how it goes. Before you start calling us wonderful, let's see if it works. :)
      My ComputersSystem Spec

  9.    15 May 2016 #79

    I believe I'm good;
    from here:
    To Directly Download a Windows 10 ISO from Microsoft Tech Bench
    "The ISO created by the Media Creation Tool contains both the Home and Pro editions.
    Your digital entitlement or product key determines if Home or Pro gets installed during Windows Setup."

    (Let me know if this looks okay to you, I have Pro, x64)
    To here:
      My ComputerSystem Spec

  10. essenbe's Avatar
    Posts : 11,359
    Windows 10 Pro and Windows 10 Pro Insider
       15 May 2016 #80

    That should be OK.
      My ComputersSystem Spec

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