Windows 10: My Norton AV tells me: "dm_log_collector.exe is not safe and has been Solved

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  1.    14 May 2016 #61

    essenbe said: View Post
    If they want it send it to them or tell them where it is. They have been notified several times before and said it had been corrected, but obviously not.
    Hey Steve if this is about the file "dm_log_collector.exe" please let me know if it happens again. After This coming Monday. I have been told by Norton that this ONE file has been added to their "whitelist" so when the user runs "live update" in the next day or two it will not be removed.
    So if it is still happening just give me a shout.
      My ComputersSystem Spec

  2.    14 May 2016 #62

    Hello essenbe,
    [No rush; at your convenience.]

    I'm planning on running an .iso file from one of my secondary hard drives. [or should it be mounted first?]
    Is this correct?:
    Windows 10 Tech Bench Upgrade Program Documentation
    Filename: <Win10_1511_1_English_x64.iso> - 4.11 GB
    -
    Does the below mean the .iso file is only good for 24 hours? Or what Links is it referring to?
    Links valid for 24 hours from time of creation.
    Links expire: 5/15/2016 3:18:57 PM UTC
    Thx
    /jdU
      My ComputerSystem Spec


  3. Posts : 10,695
    Windows 10 Pro and Windows 10 Pro Insider
       14 May 2016 #63

    I am not familiar with the HP settings. But, usually in the boot configuration in your BIOS there is a setting called secure Boot, just change that value to off or disabled, whichever option you have. The repair install is done while inside Windows. Use the TechBench download link (https://www.microsoft.com/en-us/soft...load/techbench) and save the ISO file for later use. Be sure to uninstall your AV and the X10 program first and make sure you have your activation Key, although you shouldn't need it. If you don't have it, Showkey should find it for you (https://www.tenforums.com/software-ap...7-showkey.html).
      My ComputersSystem Spec


  4. Posts : 10,695
    Windows 10 Pro and Windows 10 Pro Insider
       14 May 2016 #64

    OldMike65 said: View Post
    Hey Steve if this is about the file "dm_log_collector.exe" please let me know if it happens again. After This coming Monday. I have been told by Norton that this ONE file has been added to their "whitelist" so when the user runs "live update" in the next day or two it will not be removed.
    So if it is still happening just give me a shout.
    OK, Thanks @OldMike65 I'll let you know if there are any problems.
      My ComputersSystem Spec

  5.    14 May 2016 #65

    Hello essenbe,
    I'ld like to mount the .iso file, but need assistance [because my computer came with Power2Go (?)].

    From these directions:
    ~~~
    Directly Mount ISO or IMG file

    1. Do step 2 or 3 below for what you would like to do.

    2. Double click/tap on the .ISO or .IMG file.

    3. Right click or press and hold on the .ISO or .IMG file, and click/tap on Mount.
    ~~~

    Double click opens a Power2Go 'Burn Disk' window.
    Right Click doesn't give me a Mount option. I'm thinking changing the default to Window Explorer is the correct choice, but would like confirmation/guidance.
    See attached.

    Thanks,
    /jdU
      My ComputerSystem Spec

  6.    14 May 2016 #66

    download the reg file from option 1 in this tutorial and this will add it to your context menu....here is the link.

    https://www.tenforums.com/tutorials/3...dows-10-a.html

    Then keep following essenbe's suggestions.
      My ComputersSystem Spec

  7.    14 May 2016 #67

    Thanks OldMike65,
    Easy enough!
    I did have to change in properties "Opens with Windows Explorer" also.
    Works perfectly!
    Best,
    /jdU
      My ComputerSystem Spec

  •    14 May 2016 #68

    jdUnionngarden said: View Post
    Thanks OldMike65,
    Easy enough!
    I did have to change in properties "Opens with Windows Explorer" also.
    Works perfectly!
    Best,
    /jdU
    No problem glad it worked for you.
      My ComputersSystem Spec

  •    15 May 2016 #69

    Hello (Who's on first today?),
    I'm trying to do everything correctly for a Repair Install of Windows 10 with an In-Place Upgrade - My system: HP Pavilion HPE h9-1110t Phoenix - I'm trying to disable secure boot - but am having no luck finding where to do this. I've search HP Setup Utility and the closest thing I can find is : "System Security -> Data Execution Prevention"

    Perhaps this machine is strictly BIOS - it came with Win 7 four years ago and was never upgraded to Win 8 or 8.1.

    "Or Option Three for HP PCs:
    Secure Boot - Enable or Disable in UEFI
    but what to do here?:
    HP Customer Support | HP® Customer Support" <- was no help.

    I'm thinking I need to confirm BIOS or UEFI and If BIOS, is this step (disable secure boot) unnecessary?

    Thanks in advance for you thoughts/comments. (If I sound confused, I might be. )
    Best,
    /jdU


    ==

      My ComputerSystem Spec


  • Posts : 10,695
    Windows 10 Pro and Windows 10 Pro Insider
       15 May 2016 #70

    Who's on first? I don't know. Oh, he's is on third. Try this, Post a screenshot of Disk Management. Disk Management - How to Post a Screenshot of - Windows 10 Forums
      My ComputersSystem Spec


  •  
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