Windows 10: My Norton AV tells me: "dm_log_collector.exe is not safe and has been Solved

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  1.    13 May 2016 #51

    Understand Restore Points. My daily sessions start with setting a Restore Point since I learned I never know when something will mess up. And always after a new software install and Windows Updates (knowing that the system makes one *before* the change.

    OK,
    I've it: C:\Windows\Minidump
    -
    When I'm User2 I have to use a password going into system protection, etc.
    I see both user names and a password field for the one that's highlighted. Guessing there's a switch for this. (?)

    I'll try to get into Safe Mode as user2
    /jdU
      My ComputerSystem Spec

  2.    13 May 2016 #52

    A couple things:
    1. Last night and just now trying to get into safe mode from user2 caused the "Calculator" on my task bar disappear; i.e. The icon was gone, the "button" was there, but when I clicked it, it opened and closed immediately. NBD in itself, but wondering what the underlying cause is, is a concern. In each case I ran a system restore to the respective morning restore points, and lost User2 in each case. (As I expected)
    2. Today, while in User2 I ran a restore point and verified it was there so I wouldn't lose User2 again. When I needed it (after trying to get into safe mode as User2) that restore point was gone. So I'm back at 7am this morning without any User2.
    3. Trying for safe mode in User2 I got the same error message "This App Can't Open" This time I clicked on OK and was in safe mode.
    I can get into System, but there is no System Protection listed. I'm able to get into Advanced System Settings (FWIW).
    2 Screen photos are attached.
    -
    Thanks,
    /jdU
      My ComputerSystem Spec

  3. essenbe's Avatar
    Posts : 11,342
    Windows 10 Pro and Windows 10 Pro Insider
       13 May 2016 #53

    Uninstall the X10 Program and Norton then run a Repair install Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums. See if that works.
      My ComputersSystem Spec

  4.    13 May 2016 #54

    Well, I guess that's better than the Clean Install I was thinking about ... re-installing *all* my programs. Yikes!
    -
    OK, for now the only thing that concerns me is doing a complete uninstall of Norton. I've watched their support guys do this in the past and it was an interesting hunt for orphan files to manually delete. Maybe doesn't matter here ... or maybe it does?
    -
    I'm going to grab my offsite external backup drive and do a lot of reading. I may not attack this until Monday.

    Thanks very much for sticking with me!
    Best,
    /jdU
      My ComputerSystem Spec

  5. essenbe's Avatar
    Posts : 11,342
    Windows 10 Pro and Windows 10 Pro Insider
       13 May 2016 #55

    Or maybe they should have an efficient uninstall program. This is not about Norton though. We recommend uninstalling any third party AV before a clean install. Most of them will mess up a repair install. Besides, the next step is a clean install which is certainly a reinstall.
      My ComputersSystem Spec

  6.    13 May 2016 #56

    Got it! Thx
      My ComputerSystem Spec

  7. essenbe's Avatar
    Posts : 11,342
    Windows 10 Pro and Windows 10 Pro Insider
       13 May 2016 #57

    How about reporting the DM Log to Norton. They have a special page to do that. https://submit.symantec.com/false_positive/ It will help others out in the future.
      My ComputersSystem Spec

  8.    13 May 2016 #58

    Sure; makes good sense. I'm just not sure what Norton reported incorrectly. And/or are you suggesting I send them the DM Log?
    Thx
      My ComputerSystem Spec

  9. essenbe's Avatar
    Posts : 11,342
    Windows 10 Pro and Windows 10 Pro Insider
       13 May 2016 #59

    If they want it send it to them or tell them where it is. They have been notified several times before and said it had been corrected, but obviously not.
      My ComputersSystem Spec

  10.    14 May 2016 #60

    Hello essenbe,
    [No rush; at your convenience.]

    I think I need a bit of help with "disable Secure Boot in UEFI firmware setting"
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
    Leads me here:
    UEFI Firmware Settings - Boot to from inside Windows 10 - Windows 10 Forums
    Which I suspect I may not be able to navigate to due to previous Advance Startup attempts.

    Or Option Three for HP PCs:
    Secure Boot - Enable or Disable in UEFI
    but what to do here?:
    HP Customer Support | HP® Customer Support


    Thanks,
    /jdU
      My ComputerSystem Spec


 
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