Windows 10: My Norton AV tells me: "dm_log_collector.exe is not safe and has been Solved

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  1. Posts : 10,695
    Windows 10 Pro and Windows 10 Pro Insider
       12 May 2016 #41

    See if your account is corrupted, add another account

    Then change it to an Administrator Account

    set up dump files and system restore from it and use it and see if it works any better.
      My ComputersSystem Spec

  2.    12 May 2016 #42

    Short note: I'll have to 'practice' this. (Really) I've never had a 2 user machine. I gave it a try and set up a new local user, administrator. Then both users required passwords. NBD, but spent some time with netplwiz .... ending up restarting with my main user and got netplwiz to give me no pw required login.
    That's when I noticed a strange blank space on my task bar. No calculator. Well, I found out it was really there but the icon was gone.
    That's when I decided to Restore to this morning's Restore Point. All was good, but (of course) the 2nd user was gone.
    Anyway, I can see 'something' isn't right with this machine, though - on the whole - Win 10 impresses me.
    Moving on in the morning.
      My ComputerSystem Spec

  3. Posts : 10,695
    Windows 10 Pro and Windows 10 Pro Insider
       12 May 2016 #43

    If this additional user account does not work, I am pretty much out of ideas other than trying a repair install or better yet, a clean install. You are right, something is wrong. The X10 application we know is causing problems and history has shown that Norton is responsible for things such as this. How we proceed depends pretty much on if this new Admin account works for you. Also remember, a new account is not going to be set up exactly as the old account was. In theory, this account would be for a different user who may not want the same taskbar or desktop icons you have. It is a brand new account. If it works right, you will have to set it up as you would like it. Before going to that effort I would make sure your problems are resolved with the new account first.
      My ComputersSystem Spec

  4.    12 May 2016 #44

    Thanks, ... my thinking as well.
    I'll be trying the new account again. I was a bit lost not having access to all the programs and files I'm used to have at my fingertips.
    Indeed, my thanks go out to you.
    Please stay tuned as I move through this learning curve.
    I'll be back!
      My ComputerSystem Spec

  5. Posts : 10,695
    Windows 10 Pro and Windows 10 Pro Insider
       12 May 2016 #45

    I'll be here. Let me know how it goes.
      My ComputersSystem Spec

  6.    13 May 2016 #46

    Good morning essenbe,
    Made it as new user, administrator.
    I'm going to start checking system protection, minidump, etc.
    Would you kindly outline the steps I need to take now.
    If I don't hear back from you, I may figure it out on my own.
      My ComputerSystem Spec

  7.    13 May 2016 #47

    Better check on this one: How are Restore Points handled with 2 users?
    I just took a look at the configuration as User2 and it looked the same as it does as my (main) User1 (may utilization size is different, I'm going back to check it out.)
    When I looked at configuration and hit OK I got a warning that all my old Restore Points would be deleted. I canceled.
      My ComputerSystem Spec

  • Posts : 10,695
    Windows 10 Pro and Windows 10 Pro Insider
       13 May 2016 #48

    Is the configuration the same, is the allocated space the same? I can't say with any certainty, but I wouldn't think it would be any different with 2 users as it is with 1. It is the system that is being protected, only 2 accounts this time, but the same system files.
      My ComputersSystem Spec

  •    13 May 2016 #49

    Yup, sounds right. I need to slow down. LOL
    I was running out of space ... Like "Scroll Down Dummy!" This was failure to read the whole sentence.
    I just changed it from 10% to 15% ... likely larger than needed, but while I go through this ...
    Going back to User2 to see Memory Dump folder
      My ComputerSystem Spec

  • Posts : 10,695
    Windows 10 Pro and Windows 10 Pro Insider
       13 May 2016 #50

    A system restore does not affect user files, so user accounts should not matter. It only restores system files. You really only need to create a restore point when you change the system. For instance, before you install a program or a driver or something like that. Once you get to the max allocated space, it is going to start deleting older restore points to give it space for a new one. The idea is, you want the option to go back 2 days, a week or even 2 weeks. If something goes wrong with the system you want the option to go back to a point before that happened. Sometimes it can be several days or longer before you realize, 'Hey, something is definitely wrong'.
      My ComputersSystem Spec

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