Windows 10: My Norton AV tells me: "dm_log_collector.exe is not safe and has been Solved

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  1. Posts : 10,703
    Windows 10 Pro and Windows 10 Pro Insider
       12 May 2016 #31

    JDU, it does not appear the 100MB partition is used by the system. Are you installed in UEFI mode or Legacy? If you don't know, look in your boot options in Bios and tell me if you SSD is listed as boot device or if it says Windows Boot Manager. In any case that was not the system restore partition, it would house the boot files. In a legacy installed, it would be named System Reserved, in a UEFI Install it would be called EFI System Partition.

    Please post a screenshot of disk management Disk Management - How to Post a Screenshot of

    Also, please right click on the start flag, select Command Prompt (Admin) and copy/paste this in the window and let it run sfc /scannow
    We want the results to say Windows found no integrity violations. If it says it found corrupt files but could not repair them, reboot and run it again. You may have to run it 3 times to get the desired results.
      My ComputersSystem Spec

  2. Posts : 10,703
    Windows 10 Pro and Windows 10 Pro Insider
       12 May 2016 #32

    Also, make sure system protection is turned on for your C drive and make sure to allocate enough space for it.
      My ComputersSystem Spec

  3.    12 May 2016 #33

    Hello essenbe,

    Without looking at my BIOS options I believe I can safely say this is not a UEFI install. This 4 year old computer came from HP with Windows 7 Pro installed. A month or so ago I moved all non system and program files (i.e. my personal files) from C:\ to the 2 partitions of the secondary 1 TB Hard Drive: E:\ & Z:\. Then my IT Guy installed the 250 GB SSD (Samsung) and using Samsung Magician Application imaged the SSD from the original Primary Hard Drive. From the factory the 100 MB partition (D:\) was named System Reserved. That was deleted before or after imaging the SSD. On my request it was attempted to remove the D:\ partition from the original Hard Drive to free-up that space for my use. A glitch (or misstep) deleted everything from the Hard Drive. Thus, everything was dragged-dropped back from the SSD except the System Reserved D:\ [I renamed that partition to "Data Q:"] since it was unusable by me.
    Bottom line: I'm sure I have a Legacy install.

    Sorry if that was more information than you needed. I'm trying to be as helpful as possible.

    Screenshots of disk management and 2 System Protection views are attached. FWIW: I run Restore Points first thing every morning and before/after important events. e.g. after Windows Updates.

    run sfc /scannow:
    Microsoft Windows [Version 10.0.10586]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.


      My ComputerSystem Spec

  4. Posts : 10,703
    Windows 10 Pro and Windows 10 Pro Insider
       12 May 2016 #34

    JDF, Create and verify a good system Image of your SSD with Macrium. Create a restore point as well. Then Enable Driver Verifier
    Please don't force a BSOD in your case, at least not yet. See how it runs first.

    warning   Warning
    Be sure to create a System Restore point before proceeding further


    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    information   Information

    What is Driver Verifier:
    It puts stress on the drivers, and tries to make the faulty driver crash the computer. It is designed this way, to attempt to trap the offending driver.

    What you will notice:
    It will tend to make the computer rather slow and sluggish because the drivers are being stressed.
    warning   Warning

    Before enabling DV, make sure you have created a system restore point before enabling Driver Verifier. make a System Restore Point manually before enabling DV.

    Tip   Tip

    Let us know the results, with the subsequent crash dumps, if any.

    This may help

      My ComputersSystem Spec

  5.    12 May 2016 #35

    Hello essenbe,
    Looks like an interesting approach ... but, might it actually take 24 hours (or stop it at 48 hours?)
    I'd need to schedule that time and can I assume it will run okay unattended?
    It rarely happens, but what if I have a power failure from the electric company? Re-image the disk from the Macrium image file?
      My ComputerSystem Spec

  6. Posts : 10,703
    Windows 10 Pro and Windows 10 Pro Insider
       12 May 2016 #36

    If you have a power failure, it will be no different than usual. Your computer will shut down. All it is doing is putting additional stress on all non Microsoft drivers, everything else is pretty much the same. It is a reasonable assumption it is not a system file. That is what the DISM and sfc scans we did are supposed to check for. The sfc means System File Checker and is supposed to verify all protected system files and repair/replace any corrupted/missing files. It showed nothing wrong. It is not always correct, but usually is. So, we can reasonably assume it is a third party driver causing your problem.

    Verifier will run until you turn it off. I recommend you run it for 24 hours but no more than 48 hours. Everything will still work just fine and you can do anything you want to do with your computer. You just may notice it being a little sluggish.

    We created the image and restore point because rarely we have a driver so bad the computer will not boot under any circumstances. In that case we can use the restore point or the Macrium image to restore the system. That is an extremely rare circumstance, but better safe than sorry. I hope that answers your questions. But, again verifier will run until you turn it off, it will not automatically disable itself.
      My ComputersSystem Spec

  7.    12 May 2016 #37

    As we know, from Advanced Options I can't run System Restore. And when I reach this window, attached, I don't see Safe Mode specified. Perhaps it has a different name in Windows 10 (?).
    I want to make sure I will have access to running a Restore Point or otherwise starting the computer. I always have a Macrium Rescue Disk, but ... (?)

    BTW: What's the maximum file size for an attachment?
      My ComputerSystem Spec

  • Posts : 10,703
    Windows 10 Pro and Windows 10 Pro Insider
       12 May 2016 #38

    safe mode is one of the recovery options

    Max file size depends on file type. It is 2 MB for most files and 8 MB for zip files.
      My ComputersSystem Spec

  •    12 May 2016 #39

    Trying Safe Mode failed. Attached. Is this normal as Administer? Doesn't sound right.

    Do I need to set up a non-Administer user? Strange.
      My ComputerSystem Spec

  • Posts : 10,703
    Windows 10 Pro and Windows 10 Pro Insider
       12 May 2016 #40

    No, that is not normal.
      My ComputersSystem Spec

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