Windows 10 BSOD WHEAA_UNCORRECTABLE when playing embedded videos

axe0 · 01 Jul 2016

It is better to first uninstall the software that comes with the display drivers as best as possible.

jadors · 08 Jul 2016

I am sorry about the long delay, it was due to the holiday where I live.

2 things:

1: A customer support person replied to a ticket I submitted about the game and here is what he told me:

"Since the launcher is not displaying correctly, try setting an environment variable called QT_OPENGL, either to 'software' or 'angle'. You can set an environment variable by right-clicking on your computer in the Start menu, select Properties, then Advanced System settings, then Environment Variables...In the dialog that comes up, add a new System variable. Enter 'QT_OPENGL' in the name field, and 'desktop' in the value field (without the quotes)."

After doing this, the game launcher no longer gives me a BSOD. He didn't explain what it does; can you explain?

2: I had an electrical engineer use a voltmeter to test my power supply. When running Furmark, the 12v line drops to 11.5v. I don't get a BSOD but he thought I should get a new PSU. Your thoughts?

axe0 · 08 Jul 2016

I can't explain, I'm not really versed in graphics stuff.

Do you mean the 12v from the 3.3v, 5v and 12v?

jadors · 08 Jul 2016

Yeah thats right, from those connectors.

axe0 · 08 Jul 2016

The range of the 12v is 11.4 to 12.6 :)

No need for worries.

jadors · 12 Jul 2016

OK, so the fix above stopped crashes when opening that game launcher.

I still get intermittent BSOD though. It happens seemingly random - while doing nothing other than navigating 4 or 5 tabs the other night or when multi-tasking just now.

Is it my drivers?

Here is the most recent dump:Attachment 89757

Arc · 12 Jul 2016

Code:

BugCheck 124, {0, ffffe000a9cb7028, ba000000, 52000402}

Probably caused by : GenuineIntel

Followup:     MachineOwner
---------

Code:

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

No need to continue with Verifier any more. Driver Verifier is pointing to hardware error.

axe0 covered almost all the areas of troubleshooting. A very vast and in depth guidance he provided here, as always. I see you are thinking about the drivers. Well, though a mere possibility, but still let us have a look.

Code:

BugCheck C9, {6, 103, ffffe00031f4c010, 0}

Unable to load image \SystemRoot\System32\drivers\ISCTD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ISCTD64.sys
*** ERROR: Module load completed but symbols could not be loaded for ISCTD64.sys
Probably caused by : ISCTD64.sys

Followup:     MachineOwner
---------

Code:

    Image name: ISCTD64.sys
    Timestamp:        Wed Nov 28 01:22:34 2012 (50B51A02)

An old driver, Intel Smart Connect. Nothing needed to run the computer at all, just junk. A junk bundled by the motherboard manufacturer.

Again ......

Code:

BugCheck A, {90, 2, 0, fffff803bb4f82f8}

*** WARNING: Unable to verify timestamp for MBfilt64.sys
*** ERROR: Module load completed but symbols could not be loaded for MBfilt64.sys
Probably caused by : MBfilt64.sys ( MBfilt64+1817 )

Followup:     MachineOwner
---------

The driver is said to be Realtek HiDefinition Audio driver, whereas the Realtek site provides rtkvhd.sys as the driver. And that works perfectly. That one is another bundled junk.

So, if the drivers are causing issues, those are from the motherboard's driver CD.

If you want to minimize the possibility that it is caused by a driver, you have to remove those craps. And in order to remove craps, you need to go for another clean installation. After installation, dont install anything driver off the CD. Make it sure that the Device Driver Automatic Installation is turned on; and then run Windows Update. All the necessary drivers will get installed but no junks at all. Drivers you will get will be really stable ones.

And, another thing, Disable XMP and let the RAM run at its SPD speed, 1333 MHz, at least as a test.

See the result of these two. Let us know.