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  1.    03 May 2016 #1
    Join Date : Apr 2016
    Posts : 4
    Windows 10

    BSOD or freezing during Shutdown/Restart, no USB, No Update


    I recently built a new PC, initially everything was OK but now I get a number of problem sysmptoms (please see SYMPTOMS below).
    It's slightly more complicated than that because the PC switches between Good Mode and Bad Mode.
    In Bad Mode I get all the SYMPTOMS but in Good Mode I only get the "Windows Update fails" symptom.
    I can see no obvious reason why the PC switches between these two modes.

    I've no idea what's going on here so if anybody has any suggestions I'd be very interested to hear them.


    SYMPTOMS
    1) Shutdown/Restart Freeze
    Sometimes selecting Shutdown/Restart (including the "update" variants) starts the blue screen with the marbles rolling round their circular track but after a few seconds the marbles feeze, the cursor/pointer stops responding to mouse movements and nothing happens until either the power or reset button is pressed.
    2) Shutdown/Restart BSOD
    If the Shutdown/Restart doesn't freeze then it goes on for about five minutes then the un-smily screen appears (BSOD?) with the error message DRIVER_POWER_STATE_FAILURE. Then the PC restarts.
    3) Sleep never wakes
    When Sleep is selected the PC appears to sleep but does not wake from keyboard or mouse.
    4) USB devices not detected
    Memory sticks, Cameras, Hubs, Phones, Microscope, nothing is ever detected unless it is plugged in before the PC is started up. By "Not Detected" I mean that when I plug a device in the PC shows absolutely no indication that anything has happedned, not even a "device not recognised" message, nothing appears in the Device Manager, nothng appears in the "Safely Remove" section, zero, zip, zilch, nada, nothing.
    5) Windows Update fails to install updates.
    Windows asks to schedule a restart for updates but only Windows Defender ever updates. The upgrade to Windows 10 Pro, version 1511, 10586 never happens. (Please see diagnostic seciton.)
    6) System process continuously uses 13% CPU
    When Windows first starts Task Manager reports the System process using between zero and a couple of percent CPU. At some point this increases to about 13% CPU and stays there continuously.
    7) Driver details
    Looking at the properties window for any device (from device manager) selecting General tab, Driver tab, Event tab etc. works OK but selecting the Details tab causes the Computer Management app to freeze ("Not responding"). "End Task" from the task manager closes the Computer Managment window but not the Device Properties window.


    DIAGNOSTICS
    WhoCrashed suggests that ntoskrnl.exe causes the BSODs (but not what to do about it).
    sfc /scannow says "...did not find any integrity violations."
    I have checked every single driver in Device Manager. "Search automatically" either updated the driver or reported "Already best driver". After the updates the PC is still in Bad Mode. I have seen few instances where the driver installation crashed ( "Not Responding" ) but after I'd reset the PC the driver properies showed that the update had worked.
    I have tried to restart the Windows Update process by stopping wuauserv, cryptSvc, bits and msiserver, renaming \SoftwareDistribution and \Catroot2 then restarting the update processes. Windows downloaded about 200MB into the replacement folders but when I did "Update and Restart" the installation process got stuck at 59%. After reseting the PC the update still hadn't happened.
    I have un-installed Zonealarm (as I've had trouble with it before) and applied their Clean.exe but I still get Bad Mode.
      My ComputerSystem Spec
  2.    04 May 2016 #2
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    Please do one more thing. Upload the list of all the third party drivers Using NirSoft DriverView :

    • Download and execute Driverview
    • View > Hide Microsoft Drivers
    • Edit > Select all
    • File > Save Selected Items
    • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
    • Zip the .txt file and upload it.



    And, Uninstall AUSU AI Suite!
      My ComputerSystem Spec
  3.    04 May 2016 #3
    Join Date : Apr 2016
    Posts : 4
    Windows 10
    Thread Starter

    Thank you for looking at this.
    Driverview.zip attached (I hope)
    I will uninstall AUSU AI Suite. (Is this a known problem?)
      My ComputerSystem Spec
  4.    04 May 2016 #4
    Join Date : Oct 2015
    Posts : 164
    WINDOWS 10 PRO Updated to last Build

    Quote Originally Posted by CJB t3ml View Post
    Thank you for looking at this.
    Driverview.zip attached (I hope)
    I will uninstall AUSU AI Suite. (Is this a known problem?)
    Hi all,
    I am using the Asus Ai suite, it is a useful tool for monitoring the MB and managing fans speed, it never caused any problem.
      My ComputerSystem Spec
  5.    04 May 2016 #5
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    AI Suite certainly can be a very useful program, unfortunately it is known to cause many kinds of BSODs. This is the same for other ASUS software & other software that is provided by the motherboard manufacturer or pre-installed on laptops (called bloatware by a lot of users) like for example from Gigabyte & MSI.
    I don't want to give a negative opinion or something about these software, but in the BSOD part of the forums there are many threads where BSODs were caused by software delivered by the motherboard manufacturer or bloatware on laptops.

    Removing AI Suite is only for the time of troubleshooting, afterwards you can install it if you'd like
      My ComputersSystem Spec
  6.    04 May 2016 #6
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    Quote Originally Posted by CJB t3ml View Post
    Thank you for looking at this.
    Driverview.zip attached (I hope)
    I will uninstall AUSU AI Suite. (Is this a known problem?)
    This is a self built computer, as the specs said. But you got lots of bloatware there.
    AI Suite is the first one .... followed by Intel(R) Extreme Tuning Utility (uninstall it too) and ASUS Kernel Mode Driver for Windows (I dont know how to uninstall it).

    After uninstalling those, set all the hardware components like CPU, RAM and Graphics card to default. If you OC the computer, dont do it using a tuning software. Do it from the core.

    None of the failing drivers are outdated, apparently there is no feasible cause of the BSODs other than AI Charger, PC Probe or ASUS hardware monitoring, which adds up to various BSODs, specially the sleep related ones.

    Let us know the situation after removing the bloatwares.
      My ComputerSystem Spec
  7.    04 May 2016 #7
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    Quote Originally Posted by axe0 View Post
    I don't want to give a negative opinion or something about these software
    What that is negative is negative, mate. If anyone argues with you, just ask him to do your job.
      My ComputerSystem Spec
  8.    04 May 2016 #8
    Join Date : Oct 2015
    Posts : 164
    WINDOWS 10 PRO Updated to last Build

    Quote Originally Posted by Arc View Post
    What that is negative is negative, mate. If anyone argues with you, just ask him to do your job.
    As I said earlier I never had any problem with Ai suite, it is "positive" sw to me, then negativity in this peculiare case is sobjective; and also i didn't mention any other utility.

    Not in my intention to urgue with any one having problem using it, just wanted to tell about my own experience with Ai suite.
      My ComputerSystem Spec
  9.    04 May 2016 #9
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    Quote Originally Posted by Gas View Post
    Not in my intention to urgue with any one having problem using it, just wanted to tell about my own experience with Ai suite.
    If you can deal with the present issue with this info, feel free to do it. I will stop.

    Otherwise your experience does not matter. It will just be another random hit-and-run post, just disturbing the troubleshooting procedure.

    Either add something, or please dont contradict.
      My ComputerSystem Spec
  10.    04 May 2016 #10
    Join Date : Apr 2016
    Posts : 4
    Windows 10
    Thread Starter

    So I fired up the AI Suite uninstaller and when it asked which bit of AI Suite to uninstall I selected everything and away it went.
    Then did a Restart (without any problems) and the PC came up in Good Mode (USB working, Sleep, Restart and Shutdown working and (curiously) no "System" process at all).
    After that fired up Settings - Update and it down loaded and installed Windows 10 Version 1511 without a hitch (hence the slight delay getting back to you all).

    I shall wait a couple of days before I tick the solved box just to make sure that Bad Mode really has been banished but this is looking so much better already.

    I shall also drop by the Asus forums to see what they have to say there.

    Many thanks for the help.
      My ComputerSystem Spec

 
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