Windows 10: Bluescreen on Windows 10

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  1.    03 May 2016 #1

    Bluescreen on Windows 10


    Hello,

    I am experiencing BSODs for quite some time and I would appreciate your assistance.

    Currently I don't have many ideas about the cause and I will update the title of the post when I know more.

    Please find attached my log files.

    Regards

    Update: The logs I attached with the original post was incomplete. This is now fixed.

    Update: The number of bluescreens dramatically reduced after I uninstalled language pack/local versions of OneNote a couple of days ago (03.05.2016)only two BSOD ever since. Unrelatedly, both in the past and in the last two days, BSODs crashes seem to happen mostly in Outlook or Chrome.
    Last edited by jcx; 04 May 2016 at 21:09.
      My ComputerSystem Spec


  2. Posts : 11,529
    Windows 10 Pro
       03 May 2016 #2

    Run the DM Log Collector again, there are several important files missing.
      My ComputersSystem Spec

  3.    03 May 2016 #3

    The dumpfile blames your Intel Wireless 5100 adapter.
    Intel and microsoft (and HP) do not have windows 10 drivers for this device.
    It is not supported in windows 10.

    But some people report that uninstalling this device and let windows 10 update the driver get it working.
    Search/google it.
      My ComputerSystem Spec

  4.    03 May 2016 #4

    Unfortunately, the DM Log Collector does not produce any other files for me—a dmp file and a dxdiag file.

    axe0 said: View Post
    Run the DM Log Collector again, there are several important files missing.
      My ComputerSystem Spec

  5.    03 May 2016 #5

    Thank you lifetec. I'll try this solution and will report back.

    lifetec said: View Post
    The dumpfile blames your Intel Wireless 5100 adapter.
    Intel and microsoft (and HP) do not have windows 10 drivers for this device.
    It is not supported in windows 10.

    But some people report that uninstalling this device and let windows 10 update the driver get it working.
    Search/google it.
      My ComputerSystem Spec


  6. Posts : 5,010
    Windows 10 Pro X64 15063.138
       03 May 2016 #6

    Try running the log collector by right clicking on it and selecting Run as Administrator.
      My ComputersSystem Spec

  7.    04 May 2016 #7

    Thanks Ztruker. It was running as administrator the first time as well, but something must have gone wrong.
    Now I have the complete output and I am editing my post to attach the complete version.



    Ztruker said: View Post
    Try running the log collector by right clicking on it and selecting Run as Administrator.
      My ComputerSystem Spec

  8.    04 May 2016 #8

    Now that I updated my thread with more complete log files, I would like to keep lifetec's suggestion as a future option (as I think it could give me quite a bit of trouble if a new driver installation fails) and consider other suggestions based on these more comprehensive logs.
    jcx said: View Post
    Thank you lifetec. I'll try this solution and will report back.
      My ComputerSystem Spec


  9. Posts : 11,529
    Windows 10 Pro
       05 May 2016 #9

    We need to update the BIOS, but be warned that updating the BIOS can cause a bricked motherboard if it goes wrong somehow giving you no option to use the laptop anymore.
    Visit below link and try to update the BIOS to the most recent version.
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Code:
    Event[16645]:
      Log Name: System
      Source: Microsoft-Windows-HAL
      Date: 2382-08-09T01:04:09.096
      Event ID: 12
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: N/A
      User Name: N/A
      Computer: DESKTOP-3ADGTJP
      Description: 
    The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.
    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3 & Driverscould, please remove them as it may cause trouble.

    An easy way is to use a restore point prior the use of them.

    Please remove all unnecessary USB devices from your laptop.
    Code:
    0: kd> k
     # Child-SP          RetAddr           Call Site
    00 fffff803`980eb548 fffff803`963d52e9 nt!KeBugCheckEx
    01 fffff803`980eb550 fffff803`963d3ac7 nt!KiBugCheckDispatch+0x69
    02 fffff803`980eb690 fffff800`42125350 nt!KiPageFault+0x247
    03 fffff803`980eb820 fffff800`42124cde USBPORT!USBPORT_Core_iCompleteDoneTransfer+0x580
    04 fffff803`980ebac0 fffff800`42122808 USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x21e
    05 fffff803`980ebb20 fffff800`4212d2c5 USBPORT!USBPORT_Core_UsbIocDpc_Worker+0x238
    06 fffff803`980ebb90 fffff803`962f66a0 USBPORT!USBPORT_Xdpc_Worker_IocDpc+0x205
    07 fffff803`980ebc10 fffff803`962f5db9 nt!KiExecuteAllDpcs+0x270
    08 fffff803`980ebd60 fffff803`963cf495 nt!KiRetireDpcList+0xe9
    09 fffff803`980ebfb0 fffff803`963cf2a0 nt!KxRetireDpcList+0x5
    0a ffffd001`ed4f8c00 00000000`00000000 nt!KiDispatchInterruptContinue
    Last edited by axe0; 05 May 2016 at 06:11. Reason: removed letter at the end of the post
      My ComputersSystem Spec

  10.    05 May 2016 #10

    Thank you for your reply axe0!

    Unfortunately, there seems to be no HP updates for my BIOS. Would you recommend for or against searching for/flashing BIOS from the motheboard manufacturer's site? (I don't care about HP backup options etc. and only concerned about possible compatibility issues).

    By the way, I'm not sure if the line "The platform firmware has corrupted memory across the previous system power transition." refers to the memory only in the context of BIOS, but (in case flashing the BIOS proves to be unfeasible) do you think another possible fix could be to replace my RAMs?

    About automatic driver updaters/finders: I tried them as a possible solution a while ago, as there were a few unidentified drivers in my device manager. They indeed seemed to solve the problem (even though there were some complications which I was able to recover from with a system restore). The BSOD's were happending before and after installing these driver updaters though. I will remove them regardless. As a note, I still have an unidentified device in the device manager.

    Attachment 78288

    I am assuming that you meant removing the unnecessary USB devices from the device manager. I did so. Shall I proceed and also remove the inactive devices below? :

    Attachment 78287

    Thank you very much for your time in advance!

    axe0 said: View Post
    We need to update the BIOS, but be warned that updating the BIOS can cause a bricked motherboard if it goes wrong somehow giving you no option to use the laptop anymore.
    Visit below link and try to update the BIOS to the most recent version.
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Code:
    Event[16645]:
      Log Name: System
      Source: Microsoft-Windows-HAL
      Date: 2382-08-09T01:04:09.096
      Event ID: 12
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: N/A
      User Name: N/A
      Computer: DESKTOP-3ADGTJP
      Description: 
    The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.
    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3 & Driverscould, please remove them as it may cause trouble.

    An easy way is to use a restore point prior the use of them.

    Please remove all unnecessary USB devices from your laptop.
    Code:
    0: kd> k
     # Child-SP          RetAddr           Call Site
    00 fffff803`980eb548 fffff803`963d52e9 nt!KeBugCheckEx
    01 fffff803`980eb550 fffff803`963d3ac7 nt!KiBugCheckDispatch+0x69
    02 fffff803`980eb690 fffff800`42125350 nt!KiPageFault+0x247
    03 fffff803`980eb820 fffff800`42124cde USBPORT!USBPORT_Core_iCompleteDoneTransfer+0x580
    04 fffff803`980ebac0 fffff800`42122808 USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x21e
    05 fffff803`980ebb20 fffff800`4212d2c5 USBPORT!USBPORT_Core_UsbIocDpc_Worker+0x238
    06 fffff803`980ebb90 fffff803`962f66a0 USBPORT!USBPORT_Xdpc_Worker_IocDpc+0x205
    07 fffff803`980ebc10 fffff803`962f5db9 nt!KiExecuteAllDpcs+0x270
    08 fffff803`980ebd60 fffff803`963cf495 nt!KiRetireDpcList+0xe9
    09 fffff803`980ebfb0 fffff803`963cf2a0 nt!KxRetireDpcList+0x5
    0a ffffd001`ed4f8c00 00000000`00000000 nt!KiDispatchInterruptContinue
    T
    Last edited by jcx; 05 May 2016 at 05:57.
      My ComputerSystem Spec


 
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