1.    02 May 2016 #1
    Join Date : Apr 2016
    Posts : 5
    Windows 10 Home 64-bit

    BSOD Video_memory_managment_internal


    the laptop was on sleep when I turned it on the next day it gave me that crash .. the only thing that was open when it was on was a movie on gom player that was paused
      My ComputerSystem Spec
  2.    02 May 2016 #2
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Please remove these programs so they won't cause any trouble while troubleshooting
    Code:
    Start Menu\Programs\ReviverSoft\Driver Reviver    Public:Start Menu\Programs\ReviverSoft\Driver Reviver    Public
    Start Menu\Programs\ReviverSoft\PC Reviver    Public:Start Menu\Programs\ReviverSoft\PC Reviver    Public
    It is recommended that you revert back the changes they made using a restore point prior the use of them.

    If you have switchable GPUs configured, please make sure you're using only 1 GPU.

    Unfortunately no specific display driver has been named, this makes it a little more difficult to find out which GPU is causing issues but that is also why we need to make sure your laptop is only using either of the GPUs. After you've configured your system to use only 1 GPU try to replicate the crash with each of the GPUs to see if there is any difference.

    You've had a 0x10E which is a video memory management internal error, which is why I focus this post mostly on finding out which of the GPUs was used at the moment of the crash.

    Analysis:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    The video memory manager encountered a condition that it can't recover from. By crashing,
    the video memory manager is attempting to get enough information into the minidump such that
    somebody can pinpoint what lead to this condition.
    Arguments:
    Arg1: 0000000000000017, Unexpected system command failure.
    Arg2: ffffe00063c00000
    Arg3: 0000000000000000
    Arg4: ffffffffc00002b6
    
    Debugging Details:
    ------------------
    
    
    SYSTEM_SKU:  Default string
    
    SYSTEM_VERSION:  REV:1.0
    
    BIOS_DATE:  01/07/2016
    
    BASEBOARD_PRODUCT:  MS-1794
    
    BASEBOARD_VERSION:  REV:0.A
    
    BUGCHECK_P1: 17
    
    BUGCHECK_P2: ffffe00063c00000
    
    BUGCHECK_P3: 0
    
    BUGCHECK_P4: ffffffffc00002b6
    
    BUGCHECK_STR:  0x10e_17
    
    CPU_COUNT: 8
    
    CPU_MHZ: a20
    
    CPU_VENDOR:  GenuineIntel
    
    CPU_FAMILY: 6
    
    CPU_MODEL: 5e
    
    CPU_STEPPING: 3
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 10.0.10240.9 amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff800c05e3e1d to fffff800f3fd3760
    
    STACK_TEXT:  
    ffffd000`cdb57958 fffff800`c05e3e1d : 00000000`0000010e 00000000`00000017 ffffe000`63c00000 00000000`00000000 : nt!KeBugCheckEx
    ffffd000`cdb57960 fffff800`c2c18952 : ffffe000`63c00000 ffffe000`62190e38 ffffe000`63c00000 ffffe000`62190e38 : watchdog!WdLogEvent5_WdCriticalError+0xcd
    ffffd000`cdb579a0 fffff800`c17243d8 : ffffe000`628af530 ffffd000`2ad18600 ffffe000`62183b80 ffffe000`63c00000 : dxgmms2!VIDMM_GLOBAL::RestoreFromPurge+0x15ad2
    ffffd000`cdb57a20 fffff800`c16ee4e0 : 00000000`00000000 ffffe000`6217d010 ffffd000`2ad186b0 fffff800`c1741600 : dxgkrnl!ADAPTER_RENDER::RestoreFromPurgeSegments+0x5c
    ffffd000`cdb57a50 fffff800`c1706632 : ffffe000`61101190 ffffe000`61101c28 fffff800`c1741600 00000000`00000000 : dxgkrnl!DXGADAPTER::ReleaseCoreSync+0xa0
    ffffd000`cdb57a80 fffff800`c1741726 : ffffe000`61101190 00000000`00000000 00000000`00000000 ffffe000`6a005100 : dxgkrnl!DxgkReleaseAdapterCoreSync+0x12
    ffffd000`cdb57ab0 fffff800`f3f74895 : ffffe000`61101b18 ffffe000`612ed800 00000000`00000080 fffff800`c1741640 : dxgkrnl!DpiPowerArbiterThread+0xe6
    ffffd000`cdb57b10 fffff800`f3fd8906 : ffffd000`cc9b0180 ffffe000`612ed800 fffff800`f3f74854 ffffd000`cdcc71e0 : nt!PspSystemThreadStartup+0x41
    ffffd000`cdb57b60 00000000`00000000 : ffffd000`cdb58000 ffffd000`cdb51000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    dxgmms2!VIDMM_GLOBAL::RestoreFromPurge+15ad2
    fffff800`c2c18952 90              nop
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  dxgmms2!VIDMM_GLOBAL::RestoreFromPurge+15ad2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dxgmms2
    
    IMAGE_NAME:  dxgmms2.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  56cd4793
    
    IMAGE_VERSION:  10.0.10586.162
    
    BUCKET_ID_FUNC_OFFSET:  15ad2
    
    FAILURE_BUCKET_ID:  0x10e_17_dxgmms2!VIDMM_GLOBAL::RestoreFromPurge
    
    BUCKET_ID:  0x10e_17_dxgmms2!VIDMM_GLOBAL::RestoreFromPurge
    
    PRIMARY_PROBLEM_CLASS:  0x10e_17_dxgmms2!VIDMM_GLOBAL::RestoreFromPurge
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x10e_17_dxgmms2!vidmm_global::restorefrompurge
    
    FAILURE_ID_HASH:  {080c4a7e-6c7f-a390-e7c9-ccc78d5fe562}
    
    Followup:     MachineOwner
    ---------
    
    [SMBIOS Data Tables v3.0]
    [DMI Version - 0]
    [2.0 Calling Convention - No]
    [Table Size - 4244 bytes]
    
    [OEM Strings (Type 11) - Length 5 - Handle 0000h]
      Number of Strings             5
       1                             
       2                            $BIOSE1110000000000000000
       3                             
       4                             
       5                             
    [BIOS Information (Type 0) - Length 24 - Handle 0001h]
      Vendor                        American Megatrends Inc.
      BIOS Version                  E1794IMS.10C
      BIOS Starting Address Segment f000
      BIOS Release Date             01/07/2016
      BIOS ROM Size                 600000
      BIOS Characteristics
           07: - PCI Supported
           11: - Upgradeable FLASH BIOS
           12: - BIOS Shadowing Supported
           15: - CD-Boot Supported
           16: - Selectable Boot Supported
           19: - EDD Supported
           23: - 1.2MB Floppy Supported
           24: - 720KB Floppy Supported
           25: - 2.88MB Floppy Supported
           26: - Print Screen Device Supported
           27: - Keyboard Services Supported
           28: - Serial Services Supported
           29: - Printer Services Supported
           32: - BIOS Vendor Reserved
      BIOS Characteristic Extensions
           00: - ACPI Supported
           01: - USB Legacy Supported
           08: - BIOS Boot Specification Supported
           10: - Specification Reserved
           11: - Specification Reserved
      BIOS Major Revision           1
      BIOS Minor Revision           12
      EC Firmware Major Revision    255
      EC Firmware Minor Revision    255
    [System Information (Type 1) - Length 27 - Handle 0002h]
      Manufacturer                  Micro-Star International Co., Ltd.
      Product Name                  GE72 6QF
      Version                       REV:1.0
      Serial Number                 9S7179441015ZG1000034
      UUID                          00000000-0000-0000-0000-000000000000
      Wakeup Type                   Power Switch
      SKUNumber                     Default string
      Family                         
    [BaseBoard Information (Type 2) - Length 15 - Handle 0003h]
      Manufacturer                  Micro-Star International Co., Ltd.
      Product                       MS-1794
      Version                       REV:0.A
      Serial Number                 BSS-0123456789
      Asset Tag                                   
      Feature Flags                 09h
           -924964544: - (null)
           -924964496: - (null)
      Location                      Default string
      Chassis Handle                0004h
      Board Type                    0ah - Processor/Memory Module
      Number of Child Handles       0
    [System Enclosure (Type 3) - Length 22 - Handle 0004h]
      Manufacturer                  Micro-Star International Co., Ltd.
      Chassis Type                  Notebook
      Version                       Default string
      Serial Number                               
      Asset Tag Number                            
      Bootup State                  Safe
      Power Supply State            Safe
      Thermal State                 Safe
      Security Status               None
      OEM Defined                   0
      Height                        0U
      Number of Power Cords         1
      Number of Contained Elements  0
      Contained Element Size        3
    [Onboard Devices Information (Type 10) - Length 6 - Handle 0022h]
      Number of Devices             1
      01: Type                      Video [enabled]
      01: Description                  To Be Filled By O.E.M.
    [System Configuration Options (Type 12) - Length 5 - Handle 0023h]
    [Cache Information (Type 7) - Length 19 - Handle 003eh]
      Socket Designation            L1 Cache
      Cache Configuration           0180h - WB Enabled Int NonSocketed L1
      Maximum Cache Size            0080h - 128K
      Installed Size                0080h - 128K
      Supported SRAM Type           0020h - Synchronous 
      Current SRAM Type             0020h - Synchronous 
      Cache Speed                   0ns
      Error Correction Type         ParitySingle-Bit ECC
      System Cache Type             Data
      Associativity                 8-way Set-Associative
    [Cache Information (Type 7) - Length 19 - Handle 003fh]
      Socket Designation            L1 Cache
      Cache Configuration           0180h - WB Enabled Int NonSocketed L1
      Maximum Cache Size            0080h - 128K
      Installed Size                0080h - 128K
      Supported SRAM Type           0020h - Synchronous 
      Current SRAM Type             0020h - Synchronous 
      Cache Speed                   0ns
      Error Correction Type         ParitySingle-Bit ECC
      System Cache Type             Instruction
      Associativity                 8-way Set-Associative
    [Cache Information (Type 7) - Length 19 - Handle 0040h]
      Socket Designation            L2 Cache
      Cache Configuration           0181h - WB Enabled Int NonSocketed L2
      Maximum Cache Size            0400h - 1024K
      Installed Size                0400h - 1024K
      Supported SRAM Type           0020h - Synchronous 
      Current SRAM Type             0020h - Synchronous 
      Cache Speed                   0ns
      Error Correction Type         Multi-Bit ECC
      System Cache Type             Unified
      Associativity                 4-way Set-Associative
    [Cache Information (Type 7) - Length 19 - Handle 0041h]
      Socket Designation            L3 Cache
      Cache Configuration           0182h - WB Enabled Int NonSocketed L3
      Maximum Cache Size            1800h - 6144K
      Installed Size                1800h - 6144K
      Supported SRAM Type           0020h - Synchronous 
      Current SRAM Type             0020h - Synchronous 
      Cache Speed                   0ns
      Error Correction Type         Specification Reserved
      System Cache Type             Unified
      Associativity                 Specification Reserved
    [Processor Information (Type 4) - Length 48 - Handle 0042h]
      Socket Designation            U3E1
      Processor Type                Central Processor
      Processor Family              c6h - Specification Reserved
      Processor Manufacturer        Intel(R) Corporation
      Processor ID                  e3060500fffbebbf
      Processor Version             Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
      Processor Voltage             8bh - 1.1V
      External Clock                100MHz
      Max Speed                     3500MHz
      Current Speed                 3100MHz
      Status                        Enabled Populated
      Processor Upgrade             Other
      L1 Cache Handle               003fh
      L2 Cache Handle               0040h
      L3 Cache Handle               0041h
      Serial Number                                       
      Asset Tag Number                                    
      Part Number                   To Be Filled By O.E.M.
    [Physical Memory Array (Type 16) - Length 23 - Handle 0043h]
      Location                      03h - SystemBoard/Motherboard
      Use                           03h - System Memory
      Memory Error Correction       03h - None
      Maximum Capacity              67108864KB
      Memory Error Inf Handle       [Not Provided]
      Number of Memory Devices      4
    [Memory Device (Type 17) - Length 40 - Handle 0044h]
      Physical Memory Array Handle  0043h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          8192MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelA-DIMM0
      Bank Locator                  BANK 0
      Memory Type                   1ah - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         2133MHz
      Manufacturer                  Samsung
      Serial Number                         
      Asset Tag Number                        
      Part Number                   M471A1K43BB0-CPB    
    [Memory Device (Type 17) - Length 40 - Handle 0045h]
      Physical Memory Array Handle  0043h
      Memory Error Info Handle      [Not Provided]
      Total Width                   0 bits
      Data Width                    0 bits
      Size                          [Not Populated]
      Form Factor                   02h - Unknown
      Device Set                    [None]
      Device Locator                ChannelA-DIMM1
      Bank Locator                  BANK 1
      Memory Type                   02h - Unknown
      Type Detail                   0000h -
      Speed                         0MHz
      Manufacturer                  [String Not Specified]
      Serial Number                 [String Not Specified]
      Asset Tag Number              [String Not Specified]
      Part Number                   [String Not Specified]
    [Memory Device (Type 17) - Length 40 - Handle 0046h]
      Physical Memory Array Handle  0043h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          8192MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelB-DIMM0
      Bank Locator                  BANK 2
      Memory Type                   1ah - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         2133MHz
      Manufacturer                  Samsung
      Serial Number                         
      Asset Tag Number                        
      Part Number                   M471A1K43BB0-CPB    
    [Memory Device (Type 17) - Length 40 - Handle 0047h]
      Physical Memory Array Handle  0043h
      Memory Error Info Handle      [Not Provided]
      Total Width                   0 bits
      Data Width                    0 bits
      Size                          [Not Populated]
      Form Factor                   02h - Unknown
      Device Set                    [None]
      Device Locator                ChannelB-DIMM1
      Bank Locator                  BANK 3
      Memory Type                   02h - Unknown
      Type Detail                   0000h -
      Speed                         0MHz
      Manufacturer                  [String Not Specified]
      Serial Number                 [String Not Specified]
      Asset Tag Number              [String Not Specified]
      Part Number                   [String Not Specified]
    [Memory Array Mapped Address (Type 19) - Length 31 - Handle 0048h]
      Starting Address              00000000h
      Ending Address                00ffffffh
      Memory Array Handle           0043h
      Partition Width               02
    [Memory Device Mapped Address (Type 20) - Length 35 - Handle 004ah]
      Starting Address              00000000h
      Ending Address                007fffffh
      Memory Device Handle          0044h
      Mem Array Mapped Adr Handle   0048h
      Partition Row Position        [Unknown]
      Interleave Position           01
      Interleave Data Depth         02
    [Memory Device Mapped Address (Type 20) - Length 35 - Handle 004bh]
      Starting Address              00800000h
      Ending Address                00ffffffh
      Memory Device Handle          0046h
      Mem Array Mapped Adr Handle   0048h
      Partition Row Position        [Unknown]
      Interleave Position           02
      Interleave Data Depth         02
    Machine ID Information [From Smbios 3.0, DMIVersion 0, Size=4244]
    BiosMajorRelease = 1
    BiosMinorRelease = 12
    BiosVendor = American Megatrends Inc.
    BiosVersion = E1794IMS.10C
    BiosReleaseDate = 01/07/2016
    SystemManufacturer = Micro-Star International Co., Ltd.
    SystemProductName = GE72 6QF
    SystemFamily =  
    SystemVersion = REV:1.0
    SystemSKU = Default string
    BaseBoardManufacturer = Micro-Star International Co., Ltd.
    BaseBoardProduct = MS-1794
    BaseBoardVersion = REV:0.A
    CPUID:        "Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2592
    GetPointerFromAddress: unable to read from fffff800f4210200
    THREAD ffffe000612ed800  Cid 0004.01b8  Teb: 0000000000000000 Win32Thread: 0000000000000000 RUNNING on processor 5
    Not impersonating
    GetUlongFromAddress: unable to read from fffff800f415ffa8
    Owning Process            ffffe0005c0da680       Image:         System
    Attached Process          N/A            Image:         N/A
    fffff78000000000: Unable to get shared data
    Wait Start TickCount      11739110     
    Context Switch Count      953            IdealProcessor: 5             
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
    UserTime                  00:00:00.000
    KernelTime                00:00:00.000
    Win32 Start Address dxgkrnl!DpiPowerArbiterThread (0xfffff800c1741640)
    Stack Init ffffd000cdb57b90 Current ffffd000cdb57420
    Base ffffd000cdb58000 Limit ffffd000cdb51000 Call 0
    Priority 14 BasePriority 8 UnusualBoost 5 ForegroundBoost 0 IoPriority 2 PagePriority 5
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    ffffd000`cdb57958 fffff800`c05e3e1d : 00000000`0000010e 00000000`00000017 ffffe000`63c00000 00000000`00000000 : nt!KeBugCheckEx
    ffffd000`cdb57960 fffff800`c2c18952 : ffffe000`63c00000 ffffe000`62190e38 ffffe000`63c00000 ffffe000`62190e38 : watchdog!WdLogEvent5_WdCriticalError+0xcd
    ffffd000`cdb579a0 fffff800`c17243d8 : ffffe000`628af530 ffffd000`2ad18600 ffffe000`62183b80 ffffe000`63c00000 : dxgmms2!VIDMM_GLOBAL::RestoreFromPurge+0x15ad2
    ffffd000`cdb57a20 fffff800`c16ee4e0 : 00000000`00000000 ffffe000`6217d010 ffffd000`2ad186b0 fffff800`c1741600 : dxgkrnl!ADAPTER_RENDER::RestoreFromPurgeSegments+0x5c
    ffffd000`cdb57a50 fffff800`c1706632 : ffffe000`61101190 ffffe000`61101c28 fffff800`c1741600 00000000`00000000 : dxgkrnl!DXGADAPTER::ReleaseCoreSync+0xa0
    ffffd000`cdb57a80 fffff800`c1741726 : ffffe000`61101190 00000000`00000000 00000000`00000000 ffffe000`6a005100 : dxgkrnl!DxgkReleaseAdapterCoreSync+0x12
    ffffd000`cdb57ab0 fffff800`f3f74895 : ffffe000`61101b18 ffffe000`612ed800 00000000`00000080 fffff800`c1741640 : dxgkrnl!DpiPowerArbiterThread+0xe6
    ffffd000`cdb57b10 fffff800`f3fd8906 : ffffd000`cc9b0180 ffffe000`612ed800 fffff800`f3f74854 ffffd000`cdcc71e0 : nt!PspSystemThreadStartup+0x41
    ffffd000`cdb57b60 00000000`00000000 : ffffd000`cdb58000 ffffd000`cdb51000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    Bugcheck code 0000010E
    Arguments 00000000`00000017 ffffe000`63c00000 00000000`00000000 ffffffff`c00002b6
    Debug session time: Mon May  2 13:18:26.885 2016 (UTC + 2:00)
    System Uptime: 2 days 2:57:03.594
      My ComputersSystem Spec
  3.    07 May 2016 #3
    Join Date : Apr 2016
    Posts : 5
    Windows 10 Home 64-bit
    Thread Starter

    I have an Nvidia card and an intel default one how can I make sure only one is working? and Driver reviver and PC reviver I chose for them not to open on startup before that problem happened .. I also checked in task manager as you said and didn't find them open in the startup tab
      My ComputerSystem Spec
  4.    07 May 2016 #4
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    You've understood me wrong about those programs, I asked that you remove these programs + I asked to cleanup your startup programs. You can use Ccleaner to remove startup items.
    Attachment 78577

    I have an Nvidia card and an intel default one how can I make sure only one is working?
    Normally with Nividia you have software in which it is configurable, at least that is what I've seen so far with laptops using Nvidia GPUs
      My ComputersSystem Spec

 


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